ComplaintsforToyota of Turnersville

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I bought a 2018 toyota Rav 4 7 months ago. I was waiting for a 2023 maverick that I ordered. I paid ***** for the Rav. I tried to trade it in but they would only give me *****. They are telling me now that I owe 27000.I tried to reach out to toyota finance but they told me the dealer could help.I called the dealer and they told me their was nothing they could do. They then sent me a email saying they were buying back used cars at one hundred and ten per cent the value. Also in the email it said they would pay off all loans with the purchase of a new vehicle. I inquired about that too and they still said they could not help me. I do not know what else to do. Please help.

  Business response

  01/23/2024

  We appreciate the opportunity to address your concerns about market value on your 2018 RAV4. 
  

  ***** came in and met with our general sales manager, *************************, on 1/13/24. They went over the details on how the market conditions have changed on preowned vehicle values drastically- both up and down- over the last few years, and what that meant in terms of value for his 2018 RAV4. We extended an offer of an additional $2,000 on the vehicle, and ***** was happy, but is still considering his options. We look forward to taking excellent care of *****, as he is a valued customer of ours, and we appreciate him choosing us to do business with.

   

  Customer response

  01/31/2024

  
  Complaint: 21114878
  
  I am rejecting this response because:
  
  It did absolutely nothing. The only thing they did was try to sell me another car that cost ***** dollars. Payments were 950 a month. This was ridiculous.
  
  Regards,
  
  *******************************

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Turnersville location is one of the worst Toyota Locations to go to shop or service. Everyone there seems above anybody. My first issue came a long ago which was resolve with corporate help. Upon getting a add on taken away the manager or supervisor called me and said now you have enough money for Christmas like he was mad I requested a refund. My needs shouldnt be bothering him. At this point idk what my car is cover or not. I request the seat to be check because it seem like it was falling apart and upon asking they said it would be $1,500 for repair. I asked about a noise they said it normal the guy said on the seat and it broke more. 2020 Toyota Highlander model is one of the cheapest made compare to previous year. The back door which has warranty keeps unglued itself but I have to pay to get it fixex but it has coverage. Everything that needs fixing is always a we cant do that . I always go and end up paying above $200 , i go for oil change and they throw any service available. I want to know why I have to pay if its a car issue literally the two front seats has the issue. Same happen to the back door nobody would be seated and it would turn on the seat belt sign. Everything I tell them is a we cant find the issue. The seat plastic bottom part literally broke apart

  Business response

  09/19/2023

  Hello ****,
  
  My name is ********************* and Im the Service Manager here at Toyota of Turnersville.
  
  I would like to discuss your concerns expressed to the Better Business Bureau.
  
  Please let me know whats best for you, E-mail, phone, etc.
  
  My contact information is below.
  
  Regards,
  
  *********************
  Service Manager
  Toyota of Turnersville
  ************ (Direct)
  *****************************************************

  Customer response

  09/19/2023

  
  Complaint: 20573495
  
  I am rejecting this response because: I want to speak to someone that doesnt not work there. Because the statements made were by the Manager which I do not wish to speak because he feels as if we are in a lower level than him. I wish to speak to someone in corporate not within the location everyone there covers for each other and nothing gets done properly which is because they brush it under the rug. 
  
  
  
  Regards,
  
  *****************************

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought the vehicle three months ago SUV was not cleaned at the time of purchase. Left vehicle there for cleaning at the end of the service. They went back to pick it up. The suv was still dirty. Vehicle had dents. Scratches and bumper was coming off. Went into body shop a month later scratches dents and bumper was repair. Few months later bumper started coming apart. Only had vehicle for three months. Never had an oil change done at the time of purchasing I was charged for a tire rotation that I never asked for this is the second time that the bumper had to be fixed I would like to have the dealership buy back the vehicle and not hurt my credit score so I can go purchase a vehicle somewheres else.

  Business response

  08/15/2023

  To whom it may concern:
  
  *************************, our general sales manager is in active communication with the customer, and is personally handling everything associated. He has assured the customer that he will personally inspect the vehicle to ensure that it is clean and the bumper is repaired, so that the customer is completely satisfied with their purchase.
  The 2018 RAV4 is currently in our body shop having the bumper repaired, and we will keep the customer up to speed on timeline and details. 

• Initial Complaint

  09/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car from Toyota of Turnersville in 8/2021. With that car purchase I also purchased an auto warranty through the company. In the past 6 months my very expensive car has broken down 4 times 2 times while I was driving to work 3 times its been towed to either Shore Toyota and Turnersville (I will also have to have it towed a 4th time tomorrow). I have returned the car to the dealership multiple times 1 time they replaced a battery and charged me, all other times the car is fine and they did not fix anything.y claim the car is fine nothing is wrong They told me just two weeks ago the car was fine, (the same car stops at a traffic light and fails to restart or never starts to begin with is literally broken right now. I am paying over 600 a month for a care note, for a car I can not drive. It seems to me the dealership feels that the burden is on me even though the car is still under warranty. Please help me I can't continue to pay for a car that doesn't work. At this point I refuse to drive the car again. I want them to replace the car they already had 3 chances to fix it. I am not going to continue to pay for a lemon.

  Business response

  10/10/2022

  To whom it may concern:
  
  Thank you for reaching out- we appreciate the opportunity to assist you.
  
  We received your complaint regarding your 2018 Highlander.
  
  You visited our dealership service department on 9/30/22,and we found that the battery installed on your vehicle is the incorrect one.We replaced the battery, and that should correct the problem. Unfortunately, the battery was
  installed by the service department at Shore Toyota.
  
  While we appreciate that *************** is experiencing a difficult time, and we would like to help. Please understand that we can only accept responsibility for the service work that we do. We are happy to appraise and buy the vehicle back at current market value if she would like to arrange to do so.
  
  Please let me know how you would like to proceed.

• Initial Complaint

  09/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a brand new car over 4 years from toyota of turnersville and paid cash no loans needed. I requested my title and never received it. *** followed up several times and visited the dealership to no avail. They said they cannot give me my car title as they mistakenly said it had a lien. I do not have a lien. I have been unable to register my car or goto inspection for 4 years. They also never registered ** car and inpaid them for that process. The nj motor vehicle **** said to file a complaint and contact an attorney. I cant sell y car or trade it in. and i am stuck with and i cant sell or drive legally.

  Business response

  09/22/2022

  We were unaware of this issue. We have had several title clerks throughout the last 4 years. We are looking into it and will do everything we need to in order to satisfy our customer. in the future, please contact me directly with any questions or concerns. ***************** *******, General Manager, ************.

  Customer response

  09/22/2022

  
  Complaint: 18057437
  
  I am rejecting this response because: the toyota of turnersville management, title ******** ********************** corporate headquarters have had numerous emails and phone conversations with myself and my POA and do not seem to be able to resolve the issue. They have asked me for numerous documents that i cannot provide. I will retaining counsel today as to expedite a favorable resolution. I have spoken to local reps ************************ ************************* and ***** for several days. None are able to provide a tentative resolution. They say i owe money and i do not. I paid cash in full see documentation provided earlier. I am a senior citizen and cannot take this stress. Please give me my title . Please.
  
  
  
  Regards,
  
  ********************;

  Business response

  09/23/2022

  When we were made aware of the situation, we immediately reached out to TFS for the title and a lien release. I have also sent a message to our Toyota rep to make sure this is handled expeditiously. Again we do apologize for any in convenience this has caused. Please feel free to Call ************************* at ************ with any additional questions.  Tell us why here...

  Customer response

  09/23/2022

  
  Complaint: 18057437
  
  I am rejecting this response because: the dealership is not being truthful, they are not in touch with me, no transparency, no tentative timeframe for resolution, we have no confidence they can produce our title for reasons unknown. We have since filed a complaint with the ** attorney generals office and consulted with local counsel this afternoon. A most unfortunate experience and a worse experience attempting to our resolve the issue. Where is out title? Nobody seems to know. Nobody serms to know when, they have passed our isdue to at least 4 representatives snd now a 5th. We dont understand why not a single person at toyota of turnersville will not take ownership of this issue and resolve on their own. We are exhausted speaking with reps who say i dont know or call the manager or we will call you back. Shame on those who take advantage of seniors.
  
  
  
  Regards,
  
  *******************

  Business response

  09/24/2022

  Once we were made aware of the situation, we did everything that needed to be done to resolve the title issue. we apologize for the mistake and meant no harm. at this point, all we can do is wait for TFS to deliver your title. there is nothing else that can be done to speed up the process; or go back 4 years to rectify the mistake. making accusations and disparaging remarks about our employees does not help the situation, and respectfully, I'd ask that you refrain from making any more. once again, we do apologize that a mistake was made and we have done everything that needed to be done to resolve it.

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