We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Real Estates

Access Home Realty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estates.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i filed a complaint against this horrible company months ago after getting numerous phone calls from ****** and *******. They keep calling me, my wife and family members (no clue how they got their phone number) many times and keep trying to get me to sell my house. This is now harassment. They have no process in place to check if someone is on the do not call list (like myself and family are) and after many requests and emails they do not stop calling. After the first bbb contact the owner at Access said I would be removed from the call system (which is an illegal system) and I was not. I just received another call from ******* on 3/3/23 being pushy and not respecting asked to not be called. I RECORDED THAT CONVERSATION AS WELL. The owner needs to be held accountable for these illegal practices of calling people and not seeing if they are on the *** DO NOT CALL LIST. Last time he said it would stop and it has not!

    Business Response

    Date: 03/21/2023

    We acknowledge receipt of the complaint to our office filed by *****************************. Please note that ******************** was placed on our do not call list. I spoke to ********************** as noted in the complaint and I informed him not to contact ********************** anymore. ******* was also apologetic to ******************** directly after he mistakenly dialed. I have always mentored my staff to provide the utmost respect to future clients and consumers. Please apologize to ********************** and assure him that the matter has been resolved. Thank you.

    Customer Answer

    Date: 03/21/2023


    Complaint: 19534674

    I am rejecting this response because: this is another lie. Last time he wrote the bbb he put that I was on the do not call list and they  are still calling. ******* never apologized, in fact he kept asking if I was still going to call my house. Real estate commission and others are investigating also. Having the utmost respect isnt serial calling people for over a year non stop. 


    Regards,

    *************************

Access Home Realty is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.