Customer ReviewsforService Professionals Inc.

We scheduled an appointment for replacement of our defender canister water purifier. The technician arrived without the defender. He tried to sell us everything under the sun. Service Professionals sold us the unit. Now he told us they dont sell it anymore. When I called to complain, I was told they dont know if they have the replacement in the warehouse. Wouldnt you check before you send the plumber out for the appointment?

Dear ******,We appreciate you taking the time to share your thoughts regarding your recent experience with Service Professionals. We'd like to address the points you raised in your message. Firstly, we apologize for any confusion that *** have arisen from **************'s visit. It's important to clarify that prior to the appointment, our customer ********************** representative had informed you, in a recorded conversation, that **************'s purpose for the visit was to gather a material list as well as assess other plumbing concerns you mentioned. We understand that this *** have led to an unexpected situation, and we're sorry for any inconvenience it caused.Regarding your concerns about the technician leaving estimates for other work, we want to clarify that this is a standard practice aimed at providing you with a comprehensive understanding of your home's needs. We understand your reservations, and we're sorry if this aspect of our service caused any discomfort. Your feedback highlights an area where we can better communicate our intentions to our customers.We're pleased to learn that despite the initial miscommunication, you decided to move forward with the work after discussing the matter with our customer ********************** team. Your decision demonstrates your trust in our commitment to delivering high-quality service.Thank you

New HVAC system installed April 27, 2023. The very next evening, A/C will not turn on. Monday May 1st, just 4 days later, the company had to come and do 5 hours worth of re-wiring to get the A/C to work. Since then1. Equipment and supply was installed in the wrong room at a cost to me of $1700.00 and will not be refunded to me 2. Emergency shut off and secondary emergency shut off to condensate pan failed leading to a major leak through the ceiling of an upstairs bedroom. What a mess!3. The A/C turns itself off and on randomly without ever getting to the desired temperature. Currently Im in a 79 degree house.4. A hard start had to be installed in the outside unit that I was told by one of the Service Professionals techs is recommended by *****, the manufacturer, and should have been installed from the very beginning.5. The blower motor is bad and needs to be replaced. 6. The 24/7 emergency same day service guarantee is BS. When my system stopped working the other night I called the 24/7 emergency line at 6:30pm, 7:40pm, 8:30pm, 10pm and 4am and never received a call back. I finally got someone at 8:25 the next morning. 7. I want the company to come here and take their equipment back and refund my money. My brand new system has had 6 major fails with damage in the 3 short months Ive had it. I think Ive been more than fair and patient. Why should I be ok with spending $17K on a new system that needs to be rebuilt.8. Oh, and the $935 filter system in this unit only needs the filter changed once a year. Tech checked yesterday and its already filthy and needs to be replaced. Tech tells me it should be changed every 2-3 months and that once a year is BS.9. Supposed to get 10% off of my invoice which is not shown anywhere on my invoice. When I questioned that, they told me the 10% was built in to my price. Other complaints here with same. Bait and switch.I have an attorney on stand-by. PLEASE give back my money and take your equipment back.

Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced with your new HVAC system. We take customer feedback seriously, and we are committed to resolving any issues to ensure your satisfaction.1.Regarding the equipment and supply being installed in the wrong room, we apologize for any miscommunication that led to this situation. The equipment was installed in the attic and our Install Manager did conduct a review and walk-through in your bedroom, as requested.2.We understand the frustration caused by the emergency shut-off failure that resulted with a leak in your upstairs bedroom. We are working diligently with **************, *****, to address this issue promptly. We understand that he has reached out to you, but you declined his services at first, as you were not ready for repairs yet.3.We apologize for the inconvenience caused by the A/C turning off and on randomly. We have identified the root cause as the blower motor needed programming. We have taken the necessary steps to rectify the programming to ensure stable and consistent operation. Additionally, we understand your concern regarding the hard start installation. Although this hard start kit is not a necessity unless there is a lock rotor code, per Amana it is a preventive measure which is why we installed it. As for the blower motor, our team, senior technician, manager as well as the manufacturer representative confirmed that reprogramming was sufficient to resolve the issue, and there was no need for replacement.4.We deeply regret the inconvenience you faced with our 24/7 emergency service line. The 24hr service guarantee is Service Today or You Dont Pay (Service within 24 hours or diagnostic fee is waived). You were not charged for any service/diagnostic fees per that policy. We did arrive within 24hrs of the calls made. We have addressed this internally and will take measures to improve our wording for emergency support for all ************** understand your frustration and disappointment with your experience in a short period. Our goal is to provide you with a reliable and high-quality HVAC system, and we are committed to ensuring all necessary repairs have been made. The system is currently running smoothly and we have already discussed addressing the ceiling repair issue promptly.6.Honeywell recommends changing the filter every **** months, this is based on usage and home condition.Your satisfaction is of utmost importance to us, and we want to assure you that we are dedicated to resolving any outstanding concerns. We value your business and appreciate your patience throughout this process. If you have any further questions or require additional assistance, please don't hesitate to reach out to us directly.Thank you for your understanding, and we look forward to making things right for you.*********, Service Professionals

Service Professionals of Union have been our AC company since install. For 16 years they serviced or fixed an issue we would have with our AC. Last week our AC stopped working. Service Professionals was called and Zak came out. First time to my home. After being here 1/2 hour he came in with pictures and said our machine was no longer working. Wires were burned etc and we have a R22 system which no longer is used so would I like him to send someone out to talk about a new AC. We told him no as we are looking to sell our home. He told us he could try and do a repair which would run us about a thousand dollars but he couldn't guarantee it would even work an hour. We thanked him and said we would let them know our decision. My husband used to be a troubleshooter for a utility company and we know someone with hvac knowledge so we asked him to come take a look for a second opinion. He came over and between him and my husband they changed 2 wires that took 20 minutes and my AC a week later is still working fine. Do the repairmen get commision on upsell???? 2 wires - twenty minutes and he told me over a THOUSAND DOLLARS to try and fix it. Up until now I thought they were a reputable company. If I was a naive senior citizen with or someone with no hvac knowledge this would have cost me upwards of $13000.00. After it was fixed and up and running my husband called to tell the owner what happened and they said the estimate which their repairman wrote up and I never received was accurate. What my husband and his friend did would have cost $1100.00 because they don't charge hourly they charge per job. So I will try to be fair and say they would have done a little more than my husband did and it would have taken them an hour. My ******************* would have been $1100.00. That is some profit. BE VERY VERY WARY about their pricing and if you can get a second estimate. It might save you a lot of money. Will never trust them again.

Dear *****,We would like to express our sincere apologies for the negative experience you had with our company. It is never our intention to leave our customers dissatisfied, and we deeply regret that we fell short of your expectations. Service Professionals was called out to the home due to your system not cooling properly. Our technicians thoroughly diagnosed the issue and presented you with a detailed breakdown of the required repairs and associated costs. We understand the importance of transparent communication and strive to ensure our customers are well-informed about the necessary steps to resolve any issues.Additionally, as part of our commitment to providing comprehensive service, we also provided you with the option of having a comfort advisor come out to provide an estimate for replacement of your air conditioning system. Upon reviewing your concerns, we would like to clarify that our team did, in fact, provide you with an estimate for the repair of your air conditioning system. The estimated cost of $1100 encompassed more than just the repair of the two burnt wires; it also incorporated options for potential future failures. We understand that this may not have been the news you were hoping for, and we apologize for any inconvenience caused by the situation.We genuinely value your feedback, our aim is to provide exceptional customer satisfaction.Should you have any further questions or concerns, please do not hesitate to contact us directly. We genuinely appreciate your understanding and the opportunity to address this matter.Sincerely,Service Professionals

** staff was always very courteous, considerate and professional! ************************** and all the staff were a pleasure to interact with. I have recommended them to my family, friends and neighbors!??????????

*****, thank you so much for this feedback. We are so pleased to hear that you had such a great experience with our team. Have a remarkable day!

Had to get a boiler replaced, that became a boiler and water heater. *** who did the estimate said it needed a new chimney collar as well, when the installers came out they said it didn't (it didn't), but they put it on the invoice anyway because they don't pay attention to details. The boiler can be sold with a device that monitors the fill level, and they sell it, but the guy who did the quote didn't mention it. The installers did, but by then we needed heating installed. Now we will have to pay to have it done and it will cost more than if they did it themselves. Sent us paperwork to have the inspection done, and provided the wrong number for getting it scheduled (literally gave us the number for the wrong town). When I called and spoke to the permit coordinator she blamed the website she got it from. The sales manager called me. I was pretty annoyed, he instead tried to minimize my complaints as small problems. He told me the wrong number provided was not an issue. He openly scoffed at me repeatedly, even after I called it out. He offered no solutions, but expected me to present them. Poor attention to detail, dismissive employees on the customer ********************** side.....just avoid them. There are a lot of heating and cooling companies....just go to another one.

*****, We are sorry to hear we didn't meet you expectations. I know our managers have reached out to you. If there is anything we can do to earn your business back please let us know. This is not how we want our customers to feel.

Since I posted this complaint no one has reached out to me. This complaint came after speaking to a manager. I posted a complaint on your ******** and was told to direct message you, which I did, I was then told someone would respond. No one did. That was two weeks ago. This is a blatant lie. No one has reached out to me since this complaint. No one.

*****, on 1/17/23 our Install Manager ****, reached out to you to ***** the situation. During the call you assured him that there was nothing that could be done to resolve the issue and you were going to use another company. If you would like to further discuss this you are more than welcome to call our main office and speak to our Customer ********************** Manager, ******. Our number is ************. Thank you

First, my complaint concerns **** openly scoffing at me during that phone call. I voiced complaints and he expected me to come up with the solutions. He offered none. I did not say there was nothing to be done, I said I couldnt think of anything. He repeatedly minimized my complaints. His call was in response to my complaint at so your permit coordinator *******. But my complaint here is in response to his complaint. Since the filing of this complaint with the BBB, no one has ever reached out to me. Two weeks ago I complained on your ******** page. I received a request to provide more information via a direct message. I was then told someone would reach out to me. No one has.