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Business Profile

Home Improvement

Pencils Remodeling, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the Transaction Aug 19th 2022 Amount paid : $350.52 To install Dreamline Shower door Scope of Work Description: 1. Install ONE (01) customer-supplied shower door: DreamLine Prism Enclosure Shower Door, Model #DL-6031-04 2. Waterproofing joints Dispute : Did not install the shower door, giving excuses that the plumb line is out. When asked for the money back, None was provided to me. I went to Dreamliner website to get an authorized dealer in **. Using my zip code, I found the below company and address. I though I was hiring a ** company to fix my door. I was surprised that you turned up coming all the way from ********** which is 2.5 hrs from here. It turns out that the below address is actually a *** Store. This fictitious address has been use to lure me into believing that I am hiring.a company from ************** did no make any effort to say that they are coming from ********** to do the repair. and that they have moved.Asked them to return the money, they have not returned the money.Project Number : 22-0998-011-001-DRM Work Order # : 22-0998-011-001-01

    Business Response

    Date: 10/26/2022

    This customer had an unlicensed contractor/plumber build a bathroom in his basement. The build was done incorrectly as the shower walls were out of plumb, and the shower base was unleveled; nothing was square. We are certified Dreamline installers and explained that we cannot install a glass door/enclosure he purchased on his existing improper conditions; although we explained this would lead to a failed installation, which we would not do, he still wanted us to install the glass door/enclosure; we provided him with several options to resolve his issues, for which he rejected all options recommended in order to move forward with the installation. He then requested that we install the old door he had already previously removed which was in his garage in pieces, we explained we cannot make ourselves responsible to install a previous door that firstly, we did not remove ourselves, and secondly, which had visible damage conditions that would also not allow for a successful installation. That said, we offered him a reasonable refund, regardless of the fact that no refund was due to him as per the Work Order he signed; he then proceeded to submit a fraudulent chargeback after services were rendered according to his agreement. We do not take chargeback fraud lightly; we reserve the right to report the incident for inclusion in Chargeback abuser database(s) of our choosing and in our sole discretion and also have the right to proceed with legal avenues to collect what is owed to us. According to the agreement he signed, we have are to proceed with Arbitration, whereas all information previously requested from him, for which he also refused to provide in order to resolve his issue, would then be requested (i.e. permits, etc. among other information), and he was also aware that other fees would apply, OR we may just count this as a charity case, as moving forward with any legalities/arbitration, etc. would be more of a waste of our time and our resources, as at this point for $350.00, it is more a matter of principle.

Pencils Remodeling, LLC is NOT a BBB Accredited Business.

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