ComplaintsforMaxon Hyundai, Inc.

• Initial Complaint

  07/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We are disappointed with our recent experience at Maxon Hyundai dealership. Despite their guarantee that the car title would be provided as soon as the bank’s check cleared (typically 1-2 days) it has now been over a month, and we still have not received the car title. The car is paid in full. This delay is unacceptable and has caused significant inconvenience. Moreover, the dealership’s communication has been abysmal. They don’t answer the phone calls, or return calls when messages are left. This lack of responsiveness is highly unprofessional and has only added to the frustration. To make matters worse, their communication has been dishonest. I was assured multiple times that the title is being processed and would be sent promptly, but these promises have not been fulfilled. This level of dishonesty is unacceptable and has eroded our trust in this dealership. I strongly advise potential customers to be cautious and consider these issues before doing business with Maxon Hyundai. The lack of professionalism and integrity displayed here is truly disappointing.

• Initial Complaint

  06/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This is the third vehicle I purchased from Maxon second vehicle that was giving to me and the same contract with a problem. This is my second time vehicle in the shop for the same problem if not more within six months of purchase.

• Initial Complaint

  04/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Gave my newly preowned bought car (approx bought in Feb) for a fuse blowing out problem for driver seat on March 29th. Had also brought in the car approx 2-3 weeks after purchasing for the same problem, fuse was replaced and car was given back. March 29th was a second occurrence with the same problem. Today, April 19th, 2024 marks 3 weeks of the car in service without a proper diagnosis or estimate on when the car will be fixed. Hyundai corporate has been involved; however, they say that the dealership is still finalizing the diagnosis to fix it and no ETA provided. Was given a loaner with restrictions on travel within the tri-state area, which halts any plans for the weekend. Monthly finance payments are also due as it has been almost a month in "service." Additionally, employees at Maxon Hyundai are arrogant and have no respect in speaking to customers.

  Business response

  04/30/2024

  Hello,

  We regret to hear we have fallen short of your expectations.  We are committed to addressing your concerns, and eager to make things right.  Please contact ************************* @ ************, so we can promptly assist you.  

• Initial Complaint

  03/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have purchased a car here and the experience has been horrendous. I am looking to get through to the people that helped me with my purchase and i have gotten no responses. I am trying to get in touch with one of the managers so my plates for my car can be sent over to me. As of right now i have temporary plates from ********** on my car, and i live in ***********. The car has been registered in ***********, and i am waiting for my plates to be sent. i had to get my *** verified in *********** which i had done as soon as i brought the car home with me (friday, march 22nd.) i promptly sent over the *** verification form to the manager and have gotten no response. I have called three times, sent two emails, and left a voicemail, all within one week. This has happened more than once, the other time attempting to contact the finance manager on multiple occasions. Not a single response from anybody. i need an answer from him so i can get my plates sent to me before my temporary ones expire. this dealership has been the worst to me as a costumer, from never being able to contact them, to not being clear on pricing, as well as tacking on extra fees that were not able to be explained when purchasing the car.

  Business response

  03/30/2024

  We regret to hear of any inconvenience during your purchase.  Customer satisfaction is our priority , we're committed to address your concerns and eager to make things right.  Please contact ********************* at ************ , so we can promptly assist you.  We look forward to the opportunity to serve you better.

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Today is 01/26/2024 and I purchased a BRAND NEW Hyundai Elantra on 01/01/2024 Today my check engine light comes on. And the car starts SHAKING ! I called ******* from Hyundai and she told me that because the bank paid for the car theres no way to return it. And I should take it to service. I have a video recorded today to prove the date it was discovered. THIS IS INSANE ! THE *** ISNT EVEN A MONTH OLD with 1K miles ! How am I told I need to keep this! I was told to bring it into service. I do not want service. I just purchased this car it should not be in service ! I demand a refund. This is a disgrace from Maxon HYUNDAI !

  Business response

  01/30/2024

  Hello,

  We regret to hear of the negative experience, and any issue this may have caused you.  Customer satisfaction is our priority, and we regret falling short of your expectations.  We're committed to addressing your concerns.  Please contact me directly:  ********************* direct line:  ************  ************************************ .  I would be glad to discuss via email or phone, whichever works best is fine.  I look forward to the opportunity to serve you better.  

• Initial Complaint

  09/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  8/26/23 I went to Maxon to look at new cars. I spoke with ***************************, a salesperson. My wife and I were interested in buying a Hyundai Elantra. We asked if the **** models would have any changes compared to 2023. ****** told us no because the design was changed within the last two years. Because of his statement e bought a 2023 model on the lot. After we had the car a week we received an email from Hyundai about the "new **** Elantra". There were several changes in the design including added safety features. We bought an HEV *************** and the add we email described changes to the same model. We would not have bought the car if we were told about these changes. I contacted the dealership and left a message for a manger to call me, no return call. I went in the get the registration and plates on Sat. 9/9 and told the finance person I dealt with about my dissatisfaction. He told me a sales manager would call me on Monday. No call. I also told ****** and he said I should come in when the **** are on the lot and he would tell the manager he made a mistake and would "work something out". I know that is not true. I used the chat system on their website to leave a message, no response. They did remove my ******** comment of dissatisfaction. The dealer does not care about customer satisfaction. They either have sale people who lie or do not know the products they sell.

  Business response

  09/18/2023

  Maxon Hyundai goal is to try to solve all matters as quickly as possible please reach out to me ***************************** at ************ or email at **************************************

• Initial Complaint

  08/22/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  A car was sold to someone and put in my name that I was supposed to be a cosigner on because I do not have a license but they put the whole contract in my name and I'm just finding out

  Business response

  08/29/2023

  Sorry for the delayed reply as we did not have access to this complaint. at Maxon Hyundai our goal is to solve all customer issues  as quickly as possible. if this matter has not already been resolved please reach out to me ***************************** at ************ 
  ************************************** 

• Initial Complaint

  07/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new car (2022 Hyundai ****************** Seconds after driving off the lot I noticed the steering was off on the car. The car pulls to the right and it is difficult to steer left. Online forums indicate that this is not an isolated issue. The car has been in service twice (total of eight days). Maxon has said they cannot fix the car and awaiting Hyundai America to provide a fix. I have asked the Sales Manager for a solution. He indicated he would swap out my car for a new car, however since that conversation he has avoided my call and texts. Calls to the dealership and Hyundai America go unanswered. I can no longer trust that Maxon or Hyundai America will fix my car or do the right thing as they don't even return my calls.

  Business response

  08/29/2023

  Sorry for the delayed reply as we did not have access to this complaint. at Maxon Hyundai our goal is to solve all customer issues  as quickly as possible. if this matter has not already been resolved please reach out to me ***************************** at ************ 
  ************************************** 

• Initial Complaint

  10/30/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I BROUGHT A HYUNDAI FROM MAXON IN ***** ********** I CAN'T REGISTER THE VEHICLE THE FINANCE COMPANY WILL NOT SEND ***** TO THE VEHICLE TO ANY *** THAN THE *** HAS FAILED BRAKES MAXON AND HYUNDAI WON'T HONOR THE WARRANTY ON THE VEHICLE THE ENGINE IS GONE IT'S A RECALL MAXON OR HYUNDAI WON'T HONOR THE RECALL WHICH I HAVE IT IN WRITTING I CAN'T TRADE THE VEHICLE IN I BEEN PAYING FOR THIS VEHICLE SINCE DECEMBER 2019 ITS OCTOBER 2021 THE VEHICLE IS ONLY WORTH ****** SANTANDER OUT IN ********** IS SAYING I STILL OWE ****** ON THE VEHICLE AND A ****** PER MONTH *** NOTE AND I NEVER MISSED A PAYMENT AND I OWE A 200 TICKET BECAUSE SANTANDER WON'T SHOW A ***** TO THE *** SO THE VEHICLE CAN GET REGISTERED WHY IS A VEHICLE ON MY CREDIT AND I'M PAYING FOR A VEHICLE THAT I CANT REGISTER WHERE IS THE ***** TO THE VEHICLE AND WHY DOESN'T THE *** HAVE THE ***** WHAT GOOD IS A VEHICLE TO ME IF I CAN'T TRADE THE VEHICLE IN AND GET SOMETHING BETTER WITH A REGISTRATION

  Business response

  08/29/2023

  Sorry for the delayed reply as we did not have access to this complaint. at Maxon Hyundai our goal is to solve all customer issues  as quickly as possible. if this matter has not already been resolved please reach out to me ***************************** at ************ 
  ************************************** 

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