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Business Profile

Staffing Agencies

Mindlance Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Staffing Agencies.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They call 1,0000 times a day and email it’s agonizing and they will not stop.

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This agency is highly unprofessional, with a complete inability to communicate effectively or deliver on their promises to clients and job candidates. Such laziness and poor work quality contribute to the corruption of the US economy and should not be tolerated no matter how small the business is.

  • Initial Complaint

    Date:08/28/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked on several occasions for this company to stop contacting me soliciting for a contract and they keep harassing me every day for several days during the week with texts emails and calls I would like my number removed from their call list they havent honored my wishes so I must contact the authorities!

  • Initial Complaint

    Date:08/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked this company multiple times to remove my contact information and to cease from contacting me. I have blocked numbers and email addresses associated with employees. I have been contacted by at least ten different "recruiters." They continue to call and email me.

    Business Response

    Date: 08/23/2024

    Hello Crystal, 

    We sincerely apologize for the continued contact despite your request to be removed. We understand how frustrating this must be, and we are taking your concern very seriously.
    Please rest assured that we are actively investigating the situation to ensure that your information is promptly and completely removed from our databases. While it may take a few days for our system to fully update and reflect this change, we are treating this matter as a top priority to prevent any further inconvenience.
    We appreciate your patience and understanding as we work to resolve this issue. If you continue to receive communications from us or if there is anything else we can assist you with, please contact us at *****************************. 
    Once again, we apologize for any inconvenience this has caused and thank you for bringing this to our attention. 

    Best, 

    Human Resources 

  • Initial Complaint

    Date:08/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recruiter asking for the last 4 of my ssn over the phone. I called him out, he said they need it to finish the on boarding process or something very sketchy. You dont ask for ssn over phone or email.

    Business Response

    Date: 08/23/2024

    Hello,
    Thank you for sharing your feedback. We have been matching candidates with our clients since 1999 and successfully employ people all over the country. When sourcing candidates, we do request a unique id to ensure there are no duplicate submittals. The information we ask for is mm/dd of birth along with last 4 digits of SSN.Please reach out to ***************************** so we can better understand your particular experience. 

    We are sorry for any inconvenience this may have caused you. 

    Best, 

    Human Resources 

    Customer Answer

    Date: 08/23/2024


    Complaint: 22119233

    I am rejecting this response because:

    You NEVER ask for PII over the phone or email. Your reasoning is invalid. 

    Regards,

    *********************

  • Initial Complaint

    Date:07/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company seems like a complete scam. They constantly text me about RN jobs in **********, and I neither work anywhere close to the medical field (I'm certainly not a nurse!!!) nor live in **********, so pretty positive they haven't legitimately found my info online nor have any desire to place me in legitimate jobs. I've asked them to stop texting me and they legally have to stop, but it just makes them text me more (like every 5 minutes!). When I block them they immediately use a different number. Does that sound like a moral, upstanding business to you? They need to be reported to the *** and the *** for violating phone spam laws.

    Business Response

    Date: 08/13/2024

    Hello,
    Thank you for reaching out and providing your feedback. Mindlance is a multi-national staffing and consulting firm. I have reviewed your complaint and hope I can help to clear any doubts you may have.Our recruiters had reached out because they felt you were a good match for a position they were trying to staff for with one of our clients. We understand that you do not want to be contacted further and apologize for any inconvenience this may have caused you. We will remove your information from our database and ensure you are not contacted again. Please also note that your resume was initially visible to our recruiter in a job board, which is one of the sources that employers often use to find top talent like yourself. 

    Once again, I apologize your experience was not a positive one. 

    Customer Answer

    Date: 08/18/2024


    Complaint: 22066806

    I am rejecting this response because:
    I am still receiving texts from your recruiters, I just received one 2 minutes ago, so I know I have not been removed from your list. As stated previously, I have never had any resume that included information about me being a nurse or working in the medical field, as I am a creative who works in marketing and advertising, so it wouldn't make sense for your recruiters to have found my information on a career site and to constantly hound me about travel nursing jobs. All I want is for them to stop contacting me and for you to actually remove my number from your lists.


    Regards,

    *********************

    Business Response

    Date: 08/23/2024

    Hi *****, 

    We sincerely apologize for the continued contact despite your request to be removed. We understand how frustrating this must be, and we are taking your concern very seriously.
    Please rest assured that we are actively investigating the situation to ensure that your information is promptly and completely removed from our databases. While it may take a few days for our system to fully update and reflect this change, we are treating this matter as a top priority to prevent any further inconvenience.
    We appreciate your patience and understanding as we work to resolve this issue. If you continue to receive communications from us or if there is anything else we can assist you with, please contact us at *****************************. 
    Once again, we apologize for any inconvenience this has caused and thank you for bringing this to our attention.

    Best, 

    Human Resources 

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received daily calls and texts at all hours from Mindlance recruiters. I have requested countless times to be removed from their contact list. Ive emailed their HR requesting to be removed at least 3 times with no response. This is harassment at this point.

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not sign up with this recruitment agency or give them my information before being contacted by them. None of the job listings they have sent me are legitimate job opportunities.Every recruiter has a spoofed US phone number and office address and an email address that is not a Mindlance address.They are asking for information that they are absolutely not entitled to as a recruitment agency like social security numbers and copies of W2s.This is not a legitimate recruitment agency and they are trying to steal your sensitive personal information.Do not contact me again or I will report you to the ****

    Business Response

    Date: 07/02/2024

    Thank you for bringing your concerns to our attention.


    Firstly, please be assured that Mindlance does not collect, solicit, or store sensitive information unless a candidate has accepted a legitimate job offer and is beginning the onboarding process. Our Applicant Tracking System (ATS) primarily sources information from public domain sites such as job boards and LinkedIn. We only gather information that is readily available on publicly posted resumes.

     

    We acknowledge and respect any requests to be removed from our internal database. However, it's important to note that we cannot control information that *** be updated and available in the public domain in the future, which could inadvertently repopulate our database.


    R. Cookes resume was sourced from Monster on 7/01/2024 and our team reached out regarding a legitimate job advertisement for our client located in *******, **. As per the candidate's request, we have taken appropriate steps to ensure that our team does not reach out for current job opportunities. 

    Please feel free to reach out to ***************************** with any questions or concerns. 



  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get my paycheck issue resolved for 3wks to no avail. I put in IL PTO for 05/22/24 & 05/24/24 I did so through the app that has this info. On 6/6/24 I noticed both requests were canceled. No one from the company contacted me to tell me why & how to correct it. I reached out to ***************************** my contact person over my contract via email 6/5/24 no response. I called the next day she said that she didnt know anything about ****** also added this info in the notes area of my timesheet when I submitted it. She sent an email on 6/6/24 so I can backdate the previous dates. I have not heard from her, payroll or anyone telling me if its going to be on my next paycheck on 6/21/24. I have called ********* several times and left VM no return call back. I have called HR and no ***** answer their phone. *** tried payroll but all they have is an email address no phone number on their website. I need this resolved ASAP. I have been more than patient with these people and Im sick of their incompetence!

    Business Response

    Date: 06/21/2024

    Hello *******, 

    I apologize for the frustration and inconvenience you've experienced regarding your paycheck and IL PTO requests. We understand how important this matter is to you, and we are committed to resolving it as quickly as possible. We will getting this resolved as soon as possible. Additionally, employee relations manager will be connecting with you to provide an update. 

    We apologize for the lack of communication and any inconvenience caused. Rest assured, we are taking your feedback seriously and will work to prevent such issues in the future. Additionally, we will investigate the matter and take appropriate measures. 

  • Initial Complaint

    Date:05/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been repeatedly contacted by multiple staffing agents at the same time via call or text over the past years, after giving multiple requests over the phone and via text for them to cease contact. i am on a do not call list. With all of this unwanted contact from mindlance and other staffing agencies, i am at the point of considering changing my phone number. Mindlance is by far the most egregious of all staffing companies, it is unacceptable the amount of contact i get from this company despite multiple attempts to stop it.

    Business Response

    Date: 06/07/2024

    Hello ***********, 

    Thank you for reaching out and providing your feedback. I have reviewed your complaint and hope I can help to clear any doubts you may have. Our recruiters had reached out because they felt you were a good match for a position they were trying to staff for with one of our clients. We understand that you do not want to be contacted further and apologize for any inconvenience this may have caused you. We will ensure that your profile has been removed from our systems. Please also note that your resume was initially visible to our recruiter in a job board, which is one of the sources that employers often use to find top talent like yourself. 

    Again, we sincerely apologize for the inconvenience this has caused you. 

    Best, 

    Mindlance ******************* Team

Mindlance Inc. is NOT a BBB Accredited Business.

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