Complaints

This profile includes complaints for AAA South Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AAA South Jersey

  700 Laurel Oak Rd Voorhees, NJ 08043-4416

• 

  AAA South Jersey

  2000 Marlton Pike W, Ste C Cherry Hill, NJ 08002

• 

  AAA South Jersey

  2190 N 2nd St Millville, NJ 08332-1304

• 

  AAA South Jersey

  380 Egg Harbor Rd, Ste C8 and C9 Sewell, NJ 08080

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a towing service and specifically a flat bed truck as I was told by the person who helped me pick a policy that it was needed for my car because it was electric.they sent a pick up truck. The tow truck came and started the process to tow the car without my knowledge. The message while waiting for help specifically says that I’m required to be there for it and I wasn’t notified about his arrival. I came out when he was starting the process and had him stop because the car is physically connected to my house by the charging cable was plugged in and locked. Had he towed the car it would have damaged my house and car. I requested another truck because I didn’t want someone to touch my car without care and without saying anything. aaa wants me to now pay for a new truck to come despite the fact that the first person was asked to leave because of his carelessness. I called and asked for help , got nowhere, and asked to speak to a supervisor, was told the person who initially answered my phone was the supervisor and when I asked to speak to another one, was put on hold and then hung up on without any help.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to have a battery replaced since July. I have an email, dated 7/15, from Tonia W. coordinator member relations. ###-###-####. **********@***.***.*** In the email she committed to a battery replacement at a prorated price of $122.99. Multiple efforts to reach her and several others have gone unanswered. I feel I'm bring ignored by an uncaring customer service dept.

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nowhere on AAA website does it state the difference between renewal and reactivate for your account. If its reactivated they require a ***** fee for same day help. The South Jersey *** was insulting and inept at answering the basic of questions. This occurred 08/23/24 at 0835. She became loud, and stated I didnt write the policy before our conversation ended. I then realized AAA doesnt have a corporate customer service department to help with the problem.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At 8:20 am, I had car trouble last week on the ********************. I was able to get the car off the parkway and pulled into a parking lot. I called AAA to get my car towed. They said they were very busy but someone will be out in 90 minutes. Two hours later, no one came and no communication from AAA. I called again and heard the same story ,they are very busy. Someone will be out to you in 90 minutes. This continued until 4:20 pm, I got tired of waiting for them ,left my car and got a ride home. Before leaving the car, I called AAA to let them know that no one came and that I was leaving my car which still needs to be towed. They assured me someone would be there shortly to get the car. At 6:37 pm, I got a call from the tow driver stating that hes there to pick up my car but, he needs $12.00 for the toll or he cant take my car. Know one ever mentioned any toll fees. How ever that was the least of my problem with the poor service that I received. I have been a loyal customer for decades and I have never had such a horrible experience before. Im sorry to say that I will not be renewing my membership in the future.

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Triple A sent solicitation to my house in 2023 to join the emergency road side assistance club with adding anyone to the plan and I decided to join. Needless to say that there seems to different treatment for the state you live in . I reside in New Jersey but I was once a triple a customer in Pa. I do not remember them treating me the way the south Jersey ******** office is treating me even after I upgraded to premier package. Today my sons car broke down . I called triple a to have the vehicle towed. I originally spoke to *********. I told her we needed the car towed to my house to determine who will accept the warranty for my sons car and yes I added my son to the plan that wasnt the issue. The issue was I was told that if I had the car towed to my home that I would not be able to call triple a to tow it anywhere else I asked why? They said I have a stop code on my account that only allows vehicles to be towed to a dealership or auto mechanic location and if it is towed to my house we would not be eligible to request another tow or if we do we have to pay for it. I was beside myself because no one has ever told me this and not to mention I upgraded to premier plan to ensure I had more than enough tows. I have tried to file a complaint with the corporate office and all the customer relations office does is transfer me back to the ******** office I have asked for my money back and I even called triple A in Pa and they told me they have no idea why I was told that they do not place stop codes on anyones account they are entitled to as many tows that their plan covers. So can someone tell me why is the same company telling me different policies for different locations. The customer relations **** for triple a transferred me to ******** office to speak to a manager name ******* . I am still waiting for her to call me back . But my other question is why would the customer relations office in their corporate office in ******** not handle this complaint and investigate it

  Business Response

  Date: 03/01/2024

  This issue was resolved by management on phone calls with ****************** on 2/26/24. Management explained that in the situation where vehicle warranty is involved, there are indeed exceptions to the policy.
  Management took the time to further explain the policy that is a ************** policy, not one that is independent to AAA South Jersey. We regret that the member experience is negatively affected because of inconsistency across clubs. Management and ****************** discussed this extensively, to ensure a full understanding.  
  AAA South Jersey also restored Ms. ******** ******* call benefit. This is resolved with the customer/member. 

• Initial Complaint

  Date:02/19/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent the following email to AAA South Jersey on 2/19/24:In mid January (I'm not sure of the exact date, possibly 1/16), my husband broke down on his way home from work just after midnight. He called AAA and they said they would have a tow truck there by 1:30AM. At 1:45AM, there was no truck and he called back. They said they did NOT have a truck and no one was coming. No one ever called him to tell him that. He was sitting by the side of the highway, in the middle of the night in 25 degree temps and AAA failed him miserably. This situation should never have occurred and is actually pretty scary. He pays for a AAA membership, which boasts 24/7 towing, and no one even called to tell him they couldn't get him a tow truck. He then called 911 which did get him a tow. He was towed 36 miles home and had to pay $400 out of pocket. We immediately submitted a claim since again, this was in no way his fault and should never have happened. Imagine our surprise when he received a check for $50! No explanation, no claim number, just a $50 check. As with many people, money is a bit tight and we expected to receive the full $400 or at least something close to that. We have no idea why he received only $50 and are hoping you can either provide a satisfactory explanation or review his case and send an additional reimbursement check.I then received the following reply:Thank you for reaching out to me and I understand your concern. Under our Reimbursement Consideration policy for AAA South Jersey, on the 2nd page it does state " Police Tows: Basic- up to $50... No hookup or miles, refund within above amounts": Since he is listed as a Basic member with AAA South Jersey, his refund is limited up to $50.00 for a police tow. This amount has been approved by our accounting department.. . Unfortunately, all claim decisions are final and are not eligible for reconsideration.Since AAA left him stranded in the middle of the night, he would like the full $400.

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Today at 1:30 for a Tow from my House to a Local Repair shop . Eight hours Later i Still have not got a *********** to Tow my Daily Driver Vehicle to get Repaired. Called thre times . All i get is excuses Sadly. Is this the service youy' Provide ? Sad

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date, I believe, was November 20, 2023. I called *** to pick up a car at 3-A Pheasant in Manchester at 8:30 am. They assigned it to Priced Rite Towing, who called me and advised that pickup would be in 60-90 minutes. After 90 minutes, I called them and was told it would be another hour, since they had police towing and had received 2 accident calls. They did not show up until 2:30 pm, 6 hours after the initial call. I filed a complaint with *** and was assigned to Bridgette L ******@***-***********.com). She advised that they were going to give me credit for the towing, so that it would not count against my annual 4 tows. She also advised that they are under served in that area. I advised that there service is no longer adequate and I would like to cancel my membership and get a prorated refund for the 10 months remaining. I am being told that their policy is that they do not give refunds after a renewal payment has been posted. Frankly, I don't care what there policy is. They are giving inadequate service and I should have the right to a refund. I have been with *** for over 35 years and I have never seen service this terrible. I paid $258.00 for the year, beginning November 1, 2023 and would like to get a prorated refund, which I estimate to be $215.00. Do they have the right to force me to accept substandard service? Do I have any recourse in this matter?

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 14, 27, 28 & September 8 2023. I am a member of SJ AAA since ****. My card says 2014 because of a month and a half lapse in 2014. September 2022 while in ** I bought a gift membership for a family member who lives in **. The add on the computer promised $20.00 off my next renewal and the same for the gift member. I received my renewal notice in July 2023. I did not see the $20.00 credit so I called on 7/14/2023. The gentlemen agent said he would correct it. July 27th I received new cards from ** AAA with a new bill which was less expensive. I called AAA and found out the agent had transferred my membership to ** in order to credit me. He did this without my knowledge or *********** have 2 memberships now. I was speaking to ** AAA. I objected to the transfer. I was told to call SJ AAA to get SJ AAA to honor the $20.00 and renew with SJ AAA or accept the transfer to ** AAA. I have homes in both states and do not want to transfer. I called SJ AAA again on July 28th and have been waiting for a supervisor to call back since then. I decided not to renew ANY AAA membership due to the way I was treated. I continue to get renewal calls and emails. I am disgusted they continue to call me and I NEVER got a call back from a SJ AAA manager. SJ AAA called me again today to ask me to renew. I explained a & was given the corporate # to call for help. I called & explained & I was told that if I was a member of that persons region she would give me the $20.00 credit just for my inconvenience. She then put me on hold and then put me through to SJ AAA again. That person again promised me a manager would call back. A manager has not called yet and its been 5 hours. AAA has to stop promising money to persons in order to get gift memberships. Even today on the computer if you try the link for gift memberships nothing about gift memberships comes up & you are forced to call. if the member you are gifting is NOT in your AAA club you DO NOT get the credit off your ********* doesnt care

• Initial Complaint

  Date:06/28/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parents, ****** and ***************************, went into assisted living in March. They are 86 and no longer driving. I am helping with their bills. I received a notice about *** renewal and wrote cancel and mailed it back. I did not send in payment. On the May ****** Card bill I saw a charge for $128 for ***. I called today to cancel the *** account (since they are no longer driving) and request a refund. First I was told yes, but then the phone got disconnected and I had to call back. When i called back they said no. I am fine with the bill being prorated for the month of June 2023 (The renewal is for June 1 2023 to June 1 ****.) I asked to speak to a supervisor and the supervisor also said no. My elderly parents are being charged for 11+ months of a service that they cannot use. I would like them to receive a prorated refund to their credit card.*** said to ask our CC company to dispute it, which I will also do.