ComplaintsforCKS Prime Investments LLC
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Complaint Details
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Initial Complaint
06/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with *********************************** I do not have a contract with CKS Prime Investments. They did not provide me with the original contract as requested.Customer response
06/28/2024
To whom it may concern, I do not have any documentation to provide. I am not familiar with this company or debt.Business response
07/03/2024
CKS Prime Investments, LLC (CKS Prime) acknowledges receipt of the consumers complaint. CKS Prime purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. No previous requests for validation have been received from the consumer. A dispute has been noted on this account and verification documents have been sent to the consumer. In a gesture of good faith, CKS Prime has made the decision to close this account and cease reporting. We remind the consumer that it can take between 30 and 60 days for the credit reporting agencies to update the credit report. Should the consumer continue to have further questions or concerns we invite them to contact us to discuss the matter further.Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received one phone call from this company and the guy was rude and harassing, I requested information as to who the original creditor was, and the amount owed, and origination date be sent to me. He called me a liar and told me I was just trying to get out of paying my debts. My request to have this information was denied and I would like this removed from my credit report as I do not owe this company money.Business response
06/20/2024
CKS Prime Investments, LLC (CKS Prime) acknowledges receipt of the consumers complaint. CKS Prime purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. No previous disputes or requests for validation have been received from the consumer. A dispute has been noted on this account and verification documents have been sent to the consumer. The servicer, Central Portfolio Control,attempted to call consumer twice, to no avail, and left voicemails. There has been no communication with the consumer. In a gesture of good faith, CKS Prime has made the decision to close this account and cease reporting. We remind the consumer that it can take between 30 and 60 days for the credit reporting agencies to update the credit report. Should the consumer continue to have further questions or concerns we invite them to contact us to discuss the matter further.Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid them on January 10th 2024. They have been reporting it open on my credit report. I have called them multiple times to have them close it and report it to the bureaus they have refused. They told me it stays open which doesnt make sense considering I paid it now it should be closed. Its not an open account.. the lady was very rude on the phone and couldnt help me.Business response
06/17/2024
CKS Prime Investments, LLC (CKS Prime) acknowledges receipt of the consumers complaint. CKS Prime purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. A dispute has been noted on the account and verification documents have been sent to the consumer. This account has been closed in our office since January 26, 2024, as settled in full. The investigation shows that this account is reporting accurately as settled in full. Should the consumer continue to have further questions or concerns we invite them to contact us to discuss the matter further.Initial Complaint
06/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to file a formal complaint against CKS Prime for multiple violations of consumer protection laws, specifically the Fair Debt Collection Practices Act (*****) and the Fair Credit Reporting Act (****). Recently, I looked at my credit report and see CKS Prime reporting an alleged debt. However, their communication failed to comply with several critical provisions outlined in both acts which I believe constitutes serious violations of consumer rights. The specific violations are as follows: Violation of 1 CFR 1006.34(b)(5) and 12 CFR 1006.34(c)(4)(i): CKS Prime failed to provide me with the required notice informing me of my right to dispute the debt within 30 days of receiving their initial communication. This omission directly violates both the ***** and the **** Violation of 12 CFR 1006.34(d): Despite my request for verification of the debt in accordance with my rights under the act, CKS Prime has failed to provide adequate verification. This refusal to verify the debt further compounds their violation of consumer rights. These violations have not only caused me undue stress and confusion but also may have negatively impacted my credit score and financial well-being. As a consumer, I am entitled to fair treatment and accurate information under both the ***** and the **** In light of these violations, I kindly request that the Better Business Bureau thoroughly investigate this matter and take appropriate action against CKS Prime. Additionally, I ask for your assistance in having the negative account associated with CKS Prime removed from my credit report, as it was reported in violation of consumer protection laws. I also want this company to cease any and all communication with me through all mediums. Account; ********Business response
06/17/2024
CKS Prime Investments, LLC (CKS Prime) acknowledges receipt of the consumers complaint. CKS Prime purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. An initial demand letter was sent to the consumer on April 2, 2024. No previous disputes or requests for validation have been received from the consumer. A dispute has been noted on this account and verification documents have been sent to the consumer. In a gesture of good faith, CKS Prime has made the decision to close this account and cease reporting. We remind the consumer that it can take between 30 and 60 days for the credit reporting agencies to update the credit report. Should the consumer continue to have further questions or concerns we invite them to contact us to discuss the matter further.Initial Complaint
06/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
The account CKS ********************** is reporting on my credit profile is not mine. I have no knowledge of this account. CKS ********************** failed to provide me any debt validation documents, original purchase agreement, chain of assignment, bill of sale, or contract with my wet signature. Account Number *7263 Per FCRA USC 1681 I demand this account be removed from my credit report on all three credit bureaus Experian, Transunion, and Equifax.Business response
06/13/2024
CKS Prime Investments, LLC (CKS Prime) acknowledges receipt of the consumers complaint. CKS Prime purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. No previous requests for validation have been received from the consumer. A dispute has been noted on this account and verification documents have been sent to the consumer. In a gesture of good faith, CKS Prime has made the decision to close this account and cease reporting. We remind the consumer that it can take between 30 and 60 days for the credit reporting agencies to update the credit report. Should the consumer continue to have further questions or concerns we invite them to contact us to discuss the matter further.Customer response
06/13/2024
Complaint: 21804332
I am rejecting this response because: I have received no verification documents, original purchase agreement, chain of assignment, bill of sale, or contract with my wet signature. Please remove this account ending in *7263 from all three credit bureaus Experian, Transunion, and Equifax.
Regards,
***********************Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This business keeps saying I have a debt with them that I never had. They put it on my report and never told me what it was when I disputed it. They continue to update the dating on it to keep it on my credit report and it isnt even valid.Business response
06/13/2024
CKS Prime Investments, LLC (CKS Prime) acknowledges receipt of the consumers complaint. CKS Prime purchased these two accounts in good faith and for value.As a result of the complaint a member of our Compliance Team investigated the allegations. These accounts have been investigated, and the investigation found the accounts are accurately reporting. Account number ******** has been closed in our office since April 17, 2023, as settled in full. Account number ******** has been closed in our office since May 28,2024. A dispute has been noted on both accounts and verification documents have been sent to the consumer. In a gesture of good faith, CKS Prime has made the decision to cease reporting on both accounts. We remind the consumer that it can take between 30 and 60 days for the credit reporting agencies to update the credit report.Should the consumer continue to have further questions or concerns we invite them to contact us to discuss the matter further.Customer response
06/13/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************************Initial Complaint
06/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
****** v. CKS Investments, LLC (2017, *******************, Eastern District of Missouri): In this case, the plaintiff alleged that CKS Investments had violated the ***** by attempting to collect a debt that was not owed and by failing to provide proper debt validation. The court denied CKS Investments' motion to dismiss, allowing the plaintiff's claims to proceed.Business response
06/13/2024
CKS Prime Investments, LLC (CKS Prime) acknowledges receipt of the consumers complaint. CKS Prime purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. No previous disputes or requests for validation have been received from the consumer. A dispute has been noted on this account and verification documents have been sent to the consumer. In a gesture of good faith, CKS Prime has made the decision to close this account and cease reporting. We remind the consumer that it can take between 30 and 60 days for the credit reporting agencies to update the credit report. Should the consumer continue to have further questions or concerns we invite them to contact us to discuss the matter further.Initial Complaint
05/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am requesting the immediate removal of CKS Prime Investment for the amount of $712 from my credit report. Aside from having mo knowledge of this account they have mot provided with the original contract requested. Remove this account immediately.Business response
06/06/2024
CKS Prime Investments, LLC (CKS Prime) acknowledges receipt of the consumers complaint. CKS Prime purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. No previous disputes or requests for validation have been received from the consumer. A dispute has been noted on this account and verification documents have been sent to the consumer. In a gesture of good faith, CKS Prime has made the decision to close this account and cease reporting. We remind the consumer that it can take between 30 and 60 days for the credit reporting agencies to update the credit report. Should the consumer continue to have further questions or concerns we invite them to contact us to discuss the matter further.Initial Complaint
05/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have tried reaching out to this company on muliple occasions to dispute this account. The account number they have is ********. They have not responded when I've asked them to verify that this account does indeed belong to me. I would like for them to remove this off my credit since they have had more than 3 months to repond to this.Business response
05/24/2024
CKS Prime Investments, LLC (CKS Prime) acknowledges receipt of the consumers complaint. CKS Prime purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. The consumer has only been in contact with our office once on May 21, 2024, and refused to take information from our office to assist with our website. No previous disputes or requests for validation have been received from the consumer. A dispute has been noted on this account and verification documents have been sent to the consumer. In a gesture of good faith, CKS Prime has made the decision to close this account and cease reporting. We remind the consumer that it can take between 30 and 60 days for the credit reporting agencies to update the credit report. Should the consumer continue to have further questions or concerns we invite them to contact us to discuss the matter further.Customer response
05/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************************Initial Complaint
05/21/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I used the above listed moving company to relocate my furniture from ** to Co. I filed a complaint for several issues and damages against the company. The company has retaliated by submitting charges that I know nothing about to the credit bureau stating non paid. I have a signed contract from them and myself showing all charges were paid in full at time of delivery. Because of the claim I filed the customer is now stating that I should have been billed more for the services etc and that they dont owe me anything and that I in fact owe them more. They have charged me extra fees that I was not aware of. Never received any additional invoice for. And my contract was closed and paid in full at time of delivery. The driver also sent me a personal text message in regards to my complaint about my tv being broken etc. They were fine until they got my complaint. They dont get to make up added things and charges because of that. I think this is a form of retaliation. I will not stand for it. This is my first attempt for them to make it right before having to take them to court.Business response
05/31/2024
Velocity Investments, LLC (Velocity) acknowledges receipt of the consumers complaint. Velocity is not a moving company. Velocity purchased this account in good faith and for value. Velocity does not report to the credit reporting agencies and is not reporting a tradeline for this account. As a result of the complaint a member of our Compliance Team investigated the allegations. This account is being serviced by The ***** ********** An initial demand letter is being sent to the consumer. There has been no communication with the consumer. Should the consumer continue to have further questions or concerns we invite them to contact The ***** ********* at ************** to discuss the matter further.Customer response
05/31/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
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Contact Information
1800 State Route 34 Bldg 3 Ste 305
Wall Township, NJ 07719-9168
Customer Complaints Summary
475 total complaints in the last 3 years.
238 complaints closed in the last 12 months.