ComplaintsforVelocity Investments, LLC

• Initial Complaint

  02/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Convergent ************ *** ************* is a debt collector trying to collect $2,156.31 from me to pay Velocity Investments, LLC. I don't recall owing any money to anyone and my credit bureau is in excellent condition. They sent me a form to fill out and I refuse to give them my personal information due to fraud. I will like to put and end to this.

  Business response

  02/28/2022

  DV572789
  Issuer: Citibank
  Servicer: Convergent
  Bal: $2156.31
  
  Velocity Investments, LLC acknowledges receipt of the consumers complaint.  The file and account details have been reviewed.  Velocity Investments, LLC purchased the account owed by the consumer in or about September of 2020 in good faith and for value.  The account was assigned to *************************** for recovery efforts. As a result of the consumers complaint details of the account have been mailed to the consumer at the address provided in the form of a validation notice.  We trust that upon receipt of this response and the documents the consumer will recognize the account. Should the consumer still have questions or concerns, or should he wish to discuss the account further, we invite him to contact *************************** at ************ and their agents will be willing to assist.

• Initial Complaint

  02/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company bought a debt I had in 2015, I received papers for court in 2021. I contacted them and told them I had never done business with them and requested the original paperwork with my signature on it showing I owed this debt. I never received it. I called the courthouse to reschedule my date due to Covid illness and forgot about the new date. I still havent received any paperwork from Velocity Investment showing I have a debt with them. They filed a motion in court to have my wages garnished. This isnt right when I know I dont owe them any money.

  Business response

  02/22/2022

  Velocity Investments, LLC acknowledges receipt of the consumers complaint. Velocity Investments, LLC purchased this account on April 4, 2019. This account is being serviced by ********************. A member of our Compliance Team investigated the allegations. The investigation included a review of the account data provided by the original creditor.Verification documents have been mailed to the consumer. We stand, as always,ready, and willing to discuss this account with the consumer and invite the consumer to contact ******************** at ************ to discuss this account further.
  

• Initial Complaint

  02/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Ive been receiving mail in my previous address from this debt collector and have no idea what these people are asking. There were breaches on both credit bureaus and I was notified a few years back of this. My ex keeps receiving this mail from a company I do not know and I no longer live. They need to stop sending these types of harassments

  Business response

  02/22/2022

  Velocity Investments, LLC acknowledges receipt of the consumers complaint. Velocity Investments, LLC purchased this account on January 7, 2017. This account is being serviced by ***************************. A member of our Compliance Team investigated the allegations. The investigation included a review of the account data provided by the original creditor.Verification documents have been mailed to the consumer at the address listed on this complaint. A cease and desist has been placed on the account as requested. We stand, as always, ready, and willing to discuss this account with the consumer and invite the consumer to contact *************************** at ************ to discuss this account further.
  

  Customer response

  02/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My lawyer is contacting the firm. 
  
  Regards,
  
  ****** Canals

• Initial Complaint

  02/05/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Received a **** from them in the amount of $822.98. Demanding money from 2009! I never even heard of them. This is truly a scam. And i hope its fixed before they ruin my credit.

  Business response

  02/14/2022

  Velocity Investments, LLC acknowledges receipt of the consumers complaint. Velocity Investments, LLC purchased this account on August 28, 2020. This account is being serviced by Convergent ***. A member of our Compliance Team investigated the allegations. The investigation included a review of the account data provided by the original creditor.Verification documents have been mailed to the consumer. We stand, as always,ready, and willing to discuss this account with the consumer and invite the consumer to contact Convergent *** at ************ to discuss this account further.

• Initial Complaint

  02/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been receiving harassing phone calls about a debt that I "possibly" owe and today I received a letter from *********************** *** a debt collector trying to collect a debt to Velocity Invests, LLC. The amount I have "incurred as of April 30,2006. This is a total scam and I KNOW that as I have never had ANY unpaid bills with ANY company/business NOR was I a co-signer for anyone. Please help to get this people to stop.

  Business response

  02/11/2022

  Velocity Investments, LLC acknowledges receipt of the consumers complaint. Velocity Investments, LLC purchased this account on August 28, 2020. This account is being serviced by Convergent ***. A member of our Compliance Team investigated the allegations. The investigation included a review of the account data provided by the original creditor.Verification documents have been mailed to the consumer. As requested, a cease and desist was placed on the account. We stand, as always, ready, and willing to discuss this account with the consumer and invite the consumer to contact Convergent *** at ************ to discuss this account further.

  Customer response

  02/11/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would prefer for BBB to remain involved UNTIL documents are received for my review.  AS I HAVE ALREADY STATED THIS DEBT WAS NOT INCURRED BY ME IN NO WAY SHAPE OR FORM. 
  
  Regards,
  
  ***************

• Initial Complaint

  02/01/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I received a letter in the mail yesterday from Convergent Outsourcing attempting to collect a debt I owe to Velocity investments. Debt amount $448.51. If there was an outstanding balance on any of my accounts I would have successfully paid them on time. I DO NOT owe this debt. The account doesn't exist nor have I heard of any of the companies listed on the letter. I ran my credit report Oct/Nov 2021 and the company or amount was NOT listed. Please explain why this company is trying to collect a bogus debt. Thanks ******************

  Business response

  02/11/2022

  Velocity Investments, LLC acknowledges receipt of the consumers complaint. Velocity Investments, LLC purchased this account on August 28, 2020. This account is being serviced by Convergent ***. A member of our Compliance Team investigated the allegations. The investigation included a review of the account data provided by the original creditor.Verification documents have been mailed to the consumer. As requested, a cease and desist has been placed on this account. We stand, as always, ready,and willing to discuss this account with the consumer and invite the consumer to contact Convergent *** at ************ to discuss this account further.

• Initial Complaint

  01/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I got a letter from Velocity Investments LLC, saying that since January 1, *********************************** **** I was 4 years old. I don't know what they are talking about. This sounds like a scam to me. On the letter they sent I have Until March 2, 2022 to respond to their request.

  Business response

  02/11/2022

  Velocity Investments, LLC acknowledges receipt of the consumers complaint. Velocity Investments, LLC purchased this account on August 28, 2020. This account is being serviced by Convergent ***. A member of our Compliance Team investigated the allegations. The investigation included a review of the account data provided by the original creditor. A cease and desist was placed on this account as requested. In light of this complaint, we are closing this account. We stand, as always, ready, and willing to discuss this account with the consumer and invite the consumer to contact our office if any further questions arise.

  Customer response

  02/11/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  01/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Have not recieved any contact from this company as it has been requested to be mail only. Only contact I have had is in the form of a lawsuit over a debt I am trying to confirm the amount of and to make sure it is mine with no luck. On those paper they have e the completely wrong address as well. I want all information pertaining to said debt to confirm it is mine and contacted in the manor I had requested, via mail be it by letters or email. I have made a very small payment to include my email address and physical address for their records. I have no issue paying on a debt as long as I can confirm that it is correct and mine. I have seen reviews on this company and it appears they have poor business skills and charge people for debts that aren't even their's and/or say it is far more than it actually is on top of their poor customer service. I would prefer another company over this one if possible if the debt is true. On top of this the debt does not appear on my credit report so I can not confirm the amount that way either.

  Business response

  02/11/2022

  Velocity Investments, LLC acknowledges receipt of the consumers complaint. Velocity Investments, LLC purchased this account on September 14, 2020. This account is being serviced by ****************. A member of our Compliance Team investigated the allegations. The investigation included a review of the account data provided by the original creditor.Velocity Investments, LLC does not credit report. Verification documents have been mailed to the consumer as requested. We stand, as always, ready, and willing to discuss this account with the consumer and invite the consumer to contact **************** at ************ to discuss this account further.

• Initial Complaint

  01/11/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Oct 28, 2019 we received a notice that Velocity Investments, LLC had filed a lawsuit on Oct 17, 2019, claiming that my spouse and I had a debt with their company. When we questioned this claim we were overwhelmed by burdensome litigation that we were unable to address due to our lack of legal experience and limited resources. Upon being notified that we would have to pay the debt, we attempted to contact the law firm representing Velocity Investments, LLC, on multiple occasions in order to address settlements and payment plans, but did not receive a response. We ended our attempts to contact the law firm in March of 2020. Today, on Jan 11, 2022, we received notification that on Dec 10, 2021, my husbands company had been sent a summons requiring them to provide information about his work history with the company, therefore putting his employment in jeopardy.Prior to receiving this notification we have had no communication from Velocity Investments, LLC or the law firm representing them since December of 2019. This lack of contact includes the failure of Velocity Investments, LLC, and their law firm, to respond to our repeated attempts to reach out to them over the three months after the initial judgement. This is irresponsible and unethical. Due to the lack of communication at any point after the initial judgement in Dec of 2019, until the summons provided to my husbands place of work two years later in Dec of 2021, we were unable to come to a mutual settlement. Velocity Investments, LLC has done irreparable damage to our professional and financial reputations, without allowing us the opportunity to respond to the initial judgement. I can only assume, based on the information available to me, that Velocity Investments, LLC, and the law firm representing them are either incompetent or malicious.

  Business response

  01/26/2022

  Velocity Investments, LLC acknowledges receipt of the consumers complaint. Velocity Investments, LLC purchased this account on November 28, 2018. This account is being serviced only by Gurstel, ******* & ****** P.A.. A member of our Compliance Team investigated the allegations. The investigation included a review of the account data provided by the original creditor. Velocity Investments, LLC has not received any prior disputes/complaints on this account. Our office reached out to the servicer to for comment on this complaint and the response is as follows: A demand was sent to the consumer on September 6, 2019 and the suit was served on October 28, 2019. In response to the suit, the consumer filed a counterclaim.  Velocity, through counsel then filed a Motion to dismiss the counterclaim which was granted by the court. Summary judgment motion was also granted by the court in favor of Velocity. Communication was received regarding settlement and several attempts were made by the firm to the consumer regarding same with no response. A wage garnishment was served December 2021 and the consumer made contact to the firm.Velocity does not credit report.We stand, as always, ready, and willing to discuss this account with the consumer and invite the consumer to contact Gurstel, ******* & ******, P.A.at ************ to discuss this account further.

• Initial Complaint

  10/18/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company has been harassing me with letters over the past couple of weeks regarding a lawsuit threat. They haven't stated what the lawsuit is regarding. Something about a debt, but no information on what debt, what amount, what company, or who the debt belongs to. This is a scam and harassment.

  Business response

  10/29/2021

  Velocity Investments, LLC acknowledges receipt of the consumers complaint. Velocity Investments, LLC purchased this account on June 17, 2020. This account is being serviced by *****************, PL. A member of our Compliance Team investigated the allegations. There has been no prior dispute/complaint received on this account. An initial demand letter was mailed to the consumer by our servicer on or about August 8, 2021. Verification documents have been sent to the consumer via regular mail. We stand, as always,ready, and willing to discuss this account with the consumer and invite the consumer to contact *****************, LP at ************** to discuss this account further.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩