Complaints

• Initial Complaint

  11/30/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a item from techbuyer usa 1 week ago supposed to be delivered at the po box problem is package never got delivered and it was paid for and the address is correct they like jerking people around and playing games with other peoples money and not sending the package tried calling and there phone doesn't work and emailed no reply I've done every thing that can be done to contact the seller no contact and item never received plus looked up *** and see my package is being returned and no reason for why the address is valid package should already be here just a lot of playing around that's crazy tired of the ******** either send the pack or return the money period.

  Business response

  01/04/2023

  Below are the highlighted points as noted in the customers complaint, and our responses in-line with the customers comments.

   

  • Customer (***************************): I ordered a item from techbuyer usa 1 week ago supposed to be delivered at the po box
    • [Techbuyer USA]: Customer ordered a single 2GB computer memory DIMM from our website (Sales Order SO324592) on 9-Nov for $16.25, totaling $26.64 with *** Ground shipping.
  • Customer (***************************): problem is package never got delivered and it was paid for and the address is correct
    • [Techbuyer USA]: *** tracking 1Z814F350348954466 for the original shipment to the customer shows this departed *****, arrived at the *** facility in **************, ** on 12-Nov.  *** delivery was attempted on 14-Nov, and conveys in the shipment progress that the package cannot be delivered to a PO Box.  It appears that *** attempted to obtain an alternate delivery address for the customer, which was unsuccessful.  This packages remained with *** in **************, ** for 8 more days, during which point the customer had the ability to redirect the shipment to a physical address and receive their order without issue.
  • Customer (***************************): they like jerking people around and playing games with other peoples money and not sending the package
    • [Techbuyer USA]: This could not be further from the truth, and we frequently bend over backwards for all of our customers to ensure any challenges are addressed first hand.  ********** this results in a shipment from us at no charge to make it right ASAP to the customer.
  • Customer (***************************): tried calling and there phone doesn't work and emailed no reply
    • [Techbuyer USA]: We are a global company operating in seven countries, and our corporate headquarters is in England.  We are not even sure how or where the customer found the number (or email address) he attempted to reach, but he was attempting to call and email our *************************** in ******.  His first contact attempts were 23-Nov, 1-day after *** had begin to return the package to the sender.  He stated via email that his call and email attempt was 11:30AM his time, which would have been 6:30PM ** time after the close of the ** office.  Our Techbuyer USA sales offices would have responded via email and/or by phone if he had attempted to reach us in ******* where his order originated.  Our sales agents have a reach from west coast to east coast to cover all ******* time zones.
  • Customer (***************************): I've done every thing that can be done to contact the seller no contact and item never received
    • [Techbuyer USA]: The next morning on 24-Nov when ****** came in to the office, they forwarded this customers contact request to ******* sales team who engaged right away with the customer, *****************
  • Customer (***************************): plus looked up *** and see my package is being returned and no reason for why
    • [Techbuyer USA]: *** held the package from 14-Nov to 22-Nov attempting to seek an alternate delivery address.
  • Customer (***************************): the address is valid package should already be here
    • [Techbuyer USA]: Once we engaged with and contacted the customer on ******, he did provide ********************** with an alternate address (believed to be the customers workplace), to which we did re-ship the package to the customer at our expense.  This shipment successfully arrived to the customers updated address on Monday 05-December, and was signed for at the Front Desk.
  • Customer (***************************): just a lot of playing around that's crazy
    • [Techbuyer USA]: Understand the customer is frustrated, but we feel that once we became aware of the situation we sprung into action, reached the customer via both email and phone call, and remedied the delivery challenge with both a customer service interaction and shipping solution.
  • Customer (***************************): tired of the bullshit
    • [Techbuyer USA]: Understand the customer is frustrated, but we feel that once we became aware of the situation we sprung into action, reached the customer via both email and phone call, and remedied the delivery challenge with both a customer service interaction and shipping solution.
  • Customer (***************************): either send the pack or return the money period.
    • [Techbuyer USA]: Once we engaged with and contacted the customer, we were able to obtain an alternate address (believed to be the customers workplace), to which we did re-ship the package to the customer at our expense.  This shipment successfully arrived to the customers updated address on Monday 05-December, and was signed for at the Front Desk.

  In closing, the contact to the customer went as follows:

  Your patience is greatly appreciated, your item has recently been returned to our warehouse today. Your new *** tracking number is: 1Z814F350348176280, please keep tabs on this throughout the day as it moves about, it will be sent to your amended address as soon as possible. Let me know if you have any questions.

   

  This was responded to by the customer via email as:

  Great, thank you so much!

   

  This does not appear to be a response that would correspond with the tone present in the customers compliant to the BBB.  Can you please advise what the next steps may be from our end?  We take our customer service reputation very seriously, and would prefer not to have this tarnished due to situations that were outside of our control.  Please advise.

   

   

  Kind Regards,

   

  *******************

  *** Operations Manager

  Techbuyer

  Customer response

  01/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

  P.S. 

  I got what I ordered and everything is resolved  Thank You.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩