Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a diagnostic fee for something that should have been found during my FREE multi-point inspection. This dealership said that fee would be returned to me if I spent an additional $1300 for new tires and an alignment. This all occurred after they sent me a "coupon" for a $29.95 oil change which included this FREE multipoint inspection. I believe this dealership uses these special "coupons" to upcharge customers like myself in an attempt to profit and gain further business.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I bought a 2023 Honda CRV hybrid and this car doesn’t come with a spare tire and it’s not safe meaning that if you get a flat tire you gonna be stranded on the road be cause you don’t have a spare tire like it happened to me today 12/18/2024. Today I went to Hudson Honda and explain my situation and they told me they couldn’t do nothing. I believe this should be a recall why because if you traveling with kids, you’re gonna be stranded on the road without a spire.

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past week or so, I have been going back-and-forth with Honda on mechanical issues that I am having with the car that is covered by warranty. Theres so much back-and-forth And its causing me to lose days of work and spending days without a vehicle. The first day that I took it, they told me nothing was wrong and I had to pay $189. I take it back the next day because Im still having the same noise and all of a sudden they found the issue. Be resolved the same day so I had to take it back again the next day and still again I had the same issue. I was told that the vehicle in Monday because the pieces that they needed to be ordered, I drop off my vehicle today in the morning and when I receive it in the afternoon, I am told again that theyre missing more pieces and my car is still having the same issue. I have wasted money, Have lost time and have lost work. I have spoke to multiple representatives from this location and each, and every person that I encounter have been super rude and disrespectful, and do not value the fact that I am wasting money and time by leaving my car here I live out of state and the issue has not been resolved. I have to take my vehicle tomorrow after not having a vehicle for over seven hours today And nobody is taking me serious. The point of the warranty is to avoid for the issue getting worse or even worse for this to cause me an accident while Im driving, which then will be Honda fall because I have done my part on taking it multiple times to the Honda to have this issue resolved and no one seems to know how to Not only have customer service but also resolve the issue and find out whats wrong with the car. If I have warranty, and I already paid my money, I want the car fixed. Continue to go by. I still have to pay my vehicle and Im not even driving it because Honda Needs every day to supposedly fix an issue they dont even know how to fix.

  Business Response

  Date: 07/12/2024

  I spoke with the customer and he advised me that he filed this complaint because it was taking too long to repair his vehicle and it was not fixed right the first time. At the time of my contact to him, he advised me that his vehicle was repaired and was operating properly and he is now satisfied with the repair.

  Customer Answer

  Date: 07/19/2024

  
  Complaint: 21959699
  
  I am rejecting this response because:
  
  I am rejecting this response because even tho Honda fixed one thing, their half fix job caused for another thing to damage and for me to still have ongoing issues and still wasting money and time. Anytime I ask for help and an explanation no one is willing to actually help me on resolving the issue. Everyone is upset because I made a complaint with BBB and yet still I am getting attitudes, my car isnt properly being fixed & im getting my time wasted for something that isnt my fault. 
  All I am asking for is for my car to be properly fixed, for people to be ethical and do their job correctly & to not having to keep coming back and forth and leaving with another issue. 
  
  Regards,
  
  *******************

  Business Response

  Date: 07/26/2024

  originally the customer had work done at an independent body shop and they could not figure out what was causing the noise that the customer was complaining about. We replaced under warranty the front sway bar link, a strut and ball joint. the customer also needed front brakes and we replaced the pads and resurfaced the rotors. Eventually the rotors needed to be replaced so we offered to replace them with the customer only paying for the cost of the rotors and we would do the labor for free. The customer also has bald tires which are adding to the problem and the customer declined to replace them. the vehicle also needs rear brakes very badly. Unfortunately, the customer told our service manager that he hit a pot hole which initially caused his problems. The customer should have had the independent body shop that initially did the work fix what they did not do. 

• Initial Complaint

  Date:05/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/16/23 I signed a lease buyout contract from this dealer, document shows first payment due date 3/2/23. I did not receive bill and did not get any payment information. I reached out multiple times to the salesperson, I was constatly informed by the dealer and honda financial services to wait for the bill in the mail with the new account number. Today, I received a letter in the mail dated 5/2/23 informing me to contact honda financial services and to my suprise the car was also repossed today. I've called honda financial services even went to the dealer in person, however no one is taking resposability for the issue and my credit impact. This is a great negligence from the sales person and company due to English is my second language and I was threated and discriminated due to my lack of knowlegde in fair lending. I need someone to please help me solve the issue.

  Business Response

  Date: 05/22/2023

  This is in reference to ****** Diazs complaint against Hudson Honda. At the time of her purchase, ***************** was provided a Truth in Lending Disclosure (TILA) which covers all aspects of her Retail Installment Sales Contract. Part of that is her first payment due date. Unfortunately, Hudson Honda is not the entity that reported her lack of payments to the credit bureaus and we do not have the ability to make any changes. Unfortunately her vehicle was repossessed for non payment. At this time she has made her loan current and has recovered her vehicle from ******** Honda Finance. Wea re unable to make any changes to her credit.

   

   

  Thank you,

   

   

  *************************

  Hudson Honda

  *************************

  ************

• Initial Complaint

  Date:08/27/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2011 Honda Civic in 2014 and I am financing it. I haven't had any issues with the ******* was happy with the sales process, though it took longer than expected. I only discovered an issue today. So I pulled into a parking spot and pulled up too close to the concrete parking block. When I reversed my car, the front bumper was pulled off completely. That is not a problem - it was my mistake, after all. THE PROBLEM, HOWEVER, IS THAT THEY NEVER SECURED THE ***** BUMPER PROPERLY BEFORE RESELLING THE VEHICLE!! The bottom of the bumper was being held up by zipties!! ZIPTIES!!!! It was the bottom of the bumper, so if I had not ripped it off, I would NEVER have known they USED ZIPTIES TO KEEP MY ***** BUMPER UP!!! THIS IS RIDICULOUS!! I don't have photographic documentation at the moment, but I can get them if it will help my case.Since I had no idea they were using zipties to keep the bumper together, the LEAST they can do is replace the bumper.

• Initial Complaint

  Date:07/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around April 23rd 2022 My wife and I purchased a 2014 Honda Odyssey. They vehicle was taken to serviced for serious engine, mechanical and electronic issues. Initially we were told by General manager *********************** the the contract would have to be unwound because the vehicle had serious issue the dealership was unwilling to repair. A complaint was filed with the BBB and Honda care in early May of 2022 and was escalated to a *****************************. **************** committed to repairing the vehicle with BBB and Honda care. The vehicle has not been repaired as of July 8th 2022. Service manager **** advised that the sales department was covering the cost of the repairs and refused to address all of the issues the vehicle had when the complaint was initially submitted. The vehicle has warped engine cylinders and gaskets that need to be replaced and electronic issues the the windows and sliding passenger doors. It was stated that they are only repairing the engine issues and are not going to cover the repairs to the window and electronic sliding doors. We have continued to make loan and insurance payments on a vehicle the we had for less than a week. We are requesting that we be made whole by Hudson Honda making all the repairs requested.

  Business Response

  Date: 07/28/2022

  We have completed the repairs on Mr. ******* vehicle as promised. He has piked it up and returned the loaner vehicle we gave him while we fixed the vehicle. We are also going to sell his body shop some parts he wants to install at wholesale as a goodwill gesture.

  Customer Answer

  Date: 07/28/2022

  
  Complaint: 17538297
  
  I am rejecting this response because:

  All the requested in the original complaint were not addressed.  The car was sold with issues with the electronic sliding doors and windows. The dealership claims these issues are not covered under warranty. We did purchase an aftermarket warranty but were not told it was third party and not honda certified eventhough sold to us by the dealer. I did speak with *************** who did offer to sell us parts for body damage we wanted to have repaired. Our collision shop already has a wholesale deal with Honda because they are a certified honda collision center (***********************). After having the bumper removed that needed repair, several issues were discovered. The front end had structural as well as cosmetic damage. The car fax stated minor damage. The car was not repaired properly. The bumper has sensors that were glued to the bumper causing them to not be anle to remove to paint bumper. All have to be replaced.
  
  
  
  Regards,
  
  *************************

  Business Response

  Date: 08/04/2022

  I have spoken to **************** and informed him that cosmetic repairs are not covered and the ** Lemon law used car warranty does not cover cosmetic repairs only powertrain. My offer of selling his body shop discounted parts is still open.

• Initial Complaint

  Date:07/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales manager and workers **** and ****. treated me very unprofessionally. When I reported to the sales manager he said. Well there 2 sides to the story. He is supposed to represent Honda. this type of attitude is unacceptable. All 3 of these people were rude. The nicest person was ****** I left my car to get sold. When I called to give a update the rep **** screamed at me that he been calling for weeks, and my phone was disconnected. My phone wasnt disconnected. This honda is the worst. They didnt help me get my title from Honda financial. Hudson Honda employees treated me badly and damaged my car.When I came to pick up my car the directed me to service and I waited for a hour for no reason because they were upset with me. Whenever I took my car to open road Honda, they cleaned my car after service at HUSDON HONDA MY CAR WAS DIRTER THAN IT WAS WHEN I BRUNG IT. wasn't cleaned. they left my car in the hot sun and the vents were damaged from the sun.

  Business Response

  Date: 07/07/2022

  I HAVE SPOKEN WITH THE CUSTOMER AND SHE IS STILL LOOKING TO SELL HER VEHICLE. I TOLD HER SHE CAN COME TO OUR OTHER HONDA DEALERSHIP AND WE WILL ASSIST HER HERE. MY USED CAR MANAGER HAS ALSO CALLED HER AND SPOKEN TO HER AND SHE WILL COME IN WHEN SHE SECURES HER TITLE FROM HER FINANCE COMPANY.