ComplaintsforHudson Honda
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Complaint Details
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Initial Complaint
05/08/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
On 1/16/23 I signed a lease buyout contract from this dealer, document shows first payment due date 3/2/23. I did not receive bill and did not get any payment information. I reached out multiple times to the salesperson, I was constatly informed by the dealer and honda financial services to wait for the bill in the mail with the new account number. Today, I received a letter in the mail dated 5/2/23 informing me to contact honda financial services and to my suprise the car was also repossed today. I've called honda financial services even went to the dealer in person, however no one is taking resposability for the issue and my credit impact. This is a great negligence from the sales person and company due to English is my second language and I was threated and discriminated due to my lack of knowlegde in fair lending. I need someone to please help me solve the issue.Business response
05/22/2023
This is in reference to ****** Diazs complaint against Hudson Honda. At the time of her purchase, ***************** was provided a Truth in Lending Disclosure (TILA) which covers all aspects of her Retail Installment Sales Contract. Part of that is her first payment due date. Unfortunately, Hudson Honda is not the entity that reported her lack of payments to the credit bureaus and we do not have the ability to make any changes. Unfortunately her vehicle was repossessed for non payment. At this time she has made her loan current and has recovered her vehicle from ******** Honda Finance. Wea re unable to make any changes to her credit.
Thank you,
*************************
Hudson Honda
************
Initial Complaint
08/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased my 2011 Honda Civic in 2014 and I am financing it. I haven't had any issues with the ******* was happy with the sales process, though it took longer than expected. I only discovered an issue today. So I pulled into a parking spot and pulled up too close to the concrete parking block. When I reversed my car, the front bumper was pulled off completely. That is not a problem - it was my mistake, after all. THE PROBLEM, HOWEVER, IS THAT THEY NEVER SECURED THE ***** BUMPER PROPERLY BEFORE RESELLING THE VEHICLE!! The bottom of the bumper was being held up by zipties!! ZIPTIES!!!! It was the bottom of the bumper, so if I had not ripped it off, I would NEVER have known they USED ZIPTIES TO KEEP MY ***** BUMPER UP!!! THIS IS RIDICULOUS!! I don't have photographic documentation at the moment, but I can get them if it will help my case.Since I had no idea they were using zipties to keep the bumper together, the LEAST they can do is replace the bumper.Initial Complaint
07/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On or around April 23rd 2022 My wife and I purchased a 2014 Honda Odyssey. They vehicle was taken to serviced for serious engine, mechanical and electronic issues. Initially we were told by General manager *********************** the the contract would have to be unwound because the vehicle had serious issue the dealership was unwilling to repair. A complaint was filed with the BBB and Honda care in early May of 2022 and was escalated to a *****************************. **************** committed to repairing the vehicle with BBB and Honda care. The vehicle has not been repaired as of July 8th 2022. Service manager **** advised that the sales department was covering the cost of the repairs and refused to address all of the issues the vehicle had when the complaint was initially submitted. The vehicle has warped engine cylinders and gaskets that need to be replaced and electronic issues the the windows and sliding passenger doors. It was stated that they are only repairing the engine issues and are not going to cover the repairs to the window and electronic sliding doors. We have continued to make loan and insurance payments on a vehicle the we had for less than a week. We are requesting that we be made whole by Hudson Honda making all the repairs requested.Business response
07/28/2022
We have completed the repairs on Mr. ******* vehicle as promised. He has piked it up and returned the loaner vehicle we gave him while we fixed the vehicle. We are also going to sell his body shop some parts he wants to install at wholesale as a goodwill gesture.Customer response
07/28/2022
Complaint: 17538297
I am rejecting this response because:All the requested in the original complaint were not addressed. The car was sold with issues with the electronic sliding doors and windows. The dealership claims these issues are not covered under warranty. We did purchase an aftermarket warranty but were not told it was third party and not honda certified eventhough sold to us by the dealer. I did speak with *************** who did offer to sell us parts for body damage we wanted to have repaired. Our collision shop already has a wholesale deal with Honda because they are a certified honda collision center (***********************). After having the bumper removed that needed repair, several issues were discovered. The front end had structural as well as cosmetic damage. The car fax stated minor damage. The car was not repaired properly. The bumper has sensors that were glued to the bumper causing them to not be anle to remove to paint bumper. All have to be replaced.
Regards,
*************************Business response
08/04/2022
I have spoken to **************** and informed him that cosmetic repairs are not covered and the ** Lemon law used car warranty does not cover cosmetic repairs only powertrain. My offer of selling his body shop discounted parts is still open.Initial Complaint
07/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Sales manager and workers **** and ****. treated me very unprofessionally. When I reported to the sales manager he said. Well there 2 sides to the story. He is supposed to represent Honda. this type of attitude is unacceptable. All 3 of these people were rude. The nicest person was ****** I left my car to get sold. When I called to give a update the rep **** screamed at me that he been calling for weeks, and my phone was disconnected. My phone wasnt disconnected. This honda is the worst. They didnt help me get my title from Honda financial. Hudson Honda employees treated me badly and damaged my car.When I came to pick up my car the directed me to service and I waited for a hour for no reason because they were upset with me. Whenever I took my car to open road Honda, they cleaned my car after service at HUSDON HONDA MY CAR WAS DIRTER THAN IT WAS WHEN I BRUNG IT. wasn't cleaned. they left my car in the hot sun and the vents were damaged from the sun.Business response
07/07/2022
I HAVE SPOKEN WITH THE CUSTOMER AND SHE IS STILL LOOKING TO SELL HER VEHICLE. I TOLD HER SHE CAN COME TO OUR OTHER HONDA DEALERSHIP AND WE WILL ASSIST HER HERE. MY USED CAR MANAGER HAS ALSO CALLED HER AND SPOKEN TO HER AND SHE WILL COME IN WHEN SHE SECURES HER TITLE FROM HER FINANCE COMPANY.Initial Complaint
10/11/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
*********************** told me the following: I called an asked for a price (the dealership is an hour and a half away from my house) he told me the price was $24,510 (MSRP). He told me he had the car i was looking at. He had me fill out a credit application. After I submitted the application he called me and said the car is in transit and he wont have it until later on in the week. Then he tells me that the car is actually selling for $5,000 more then he originally told me. ARE YOU KIDDING ME? You run my credit and then tell me this? So no i have a hard inquiry on my credit report for no reason.Business response
10/26/2021
SPOKE WITH **************************. CUSTOMER WAS HIS SISTER AND CREDIT WAS RUN UNDER HER NAME NOT HIS. ADVISED THAT WE PROBABLY COULD NOT REMOVE THE INQUIRY BUT SHE HAD PURCHASED A VEHICLE ELSEWHERE AND THAT CREDIT ANALYSTS UNDERSTAND THAT MULTIPLE INQUIRIES COULD BE PULLED FOR ONE TRANSACTION. ADVISED WILL SEE WHAT CAN BE DONE IF ANYTHING. APOLOGIZED FOR ANY INCONVENIENCESCustomer response
10/27/2021
Complaint: 16014031
I am rejecting this response because: they need to make sure they get the credit inquiry removed for negligence on there part.
Regards,
***********************
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Customer Complaints Summary
13 total complaints in the last 3 years.
2 complaints closed in the last 12 months.