Complaints

This profile includes complaints for Signature Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Signature Fitness

  50 Route 10 West Whippany, NJ 07981

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  Signature Fitness

  471 Cortlandt Street Belleville, NJ 07109

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first joined the gym, I had purchased a training session totaling $2,420 on 3/20/2022 and another for $550 on 6/13/2022. I had a manager speak with me about other sessions in July, and I told them that due to other financial issues, I would have to cut back/or stop my sessions. As I was walking out the door, the person had asked how about splitting the charge between a couple of months and I said sure. The gym has group rates depending on how many sessions you would like. Please note that I was thinking that I would get charged for a couple of months, August and September for $400 each, and then it would stop. I didn't sign anything agreeing to additional sessions. I was quite surprised when I saw another charge pop up in October for $400. When I asked about the third charge I was told that I had training sessions through 2023 at $400 a month. I told them that I did not agree or ask for this and asked them to remove them from my account. I was told to send an email to the company, which I did on October 3 and that I probably would hear back in about a week. I hadn't heard back yet so I went to the gym a week later and when I told them I would cancel my credit card they said I would start getting charged for missing payments and in order for me to cancel I would have to pay half of the cost. Was not aware of this either. All of a sudden the person that I had spoken with was no longer around. I couldn't deal with the stress of all this and ended up paying $1,600 to cancel. Of course after the fact, I thought what if they added another member's training sessions to my account by accident. I sent them another email mentioning this on October 8 and I have heard nothing from them saying they're looking into it. I don't know what recourse I have, I would like my $1,600 back but if that isn't an option, I just wanted you to be aware of this type of situation. Thank you, April ***