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Business Profile

Pharmaceutical Manufacturer

Bayer Healthcare, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmaceutical Manufacturer.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Type

  • Initial Complaint

    01/04/2025

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    One a Day mens multivitamin gummies advertises 80 gummies in a container. As the name suggests, it was believed this would last me 80 days and yet looking at the nutritional facts on the back, the serving size is two gummies effectively reducing the length of time the product will last by half. The name of the description of the product as well as the packaging is fraudulently misleading and I would appreciate seeing the packing corrected so that American consumers are not mislead into making these purchases without being fully informed.

  • Initial Complaint

    10/16/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    We bought 3 boxes of ******** and the company is arguing with us and wr bought it over the counter and we bought it from frys food store on ****** and baseline road in *********************. We lost the receipt. We spent $ ***** dollars. They are asking for more information and we just want our money back and don't want to deal them. We are recovering from covid and we are a disabled couple. We are on oxygen. Resolution, we want our money back. Thank you.

    Business response

    10/21/2024

    This is a CH product complaint, and I transfer it to the corresponding colleague within *** for proper handling and to provide an answer to the customer. 

    Customer response

    11/04/2024


    Complaint: 22430232

    I am rejecting this response because:

    We have not heard back from the company. We want our money back. We are on oxygen and we are a disabled couple. Thank you

    Regards,

    ******** ********

    Business response

    11/13/2024

    This response is from ******* *****, not ******* *******.

    We have had several similar complaints from this consumer in the past. In April, we issued a check for $41.51 for ******** for a similar complaint. The check was cashed on May 7, 2024. For this complaint we emailed the consumer with below and never got a response. 

    Hi ********,

    Thanks for contacting us regarding ********. I was concerned to learn about your experience following the use of this product. We are anxious to assist you.

    I would like to forward your comments to our Medical ******************* so I would like to get a bit more information from you. Would you be able to call me, or one of my colleagues, at ************** to provide more information? Please refer to the case number listed at the bottom of your reply when you call so we can quickly access your case file. We are available weekdays from 9:00 am to 5:00 pm Eastern time.

    It would help if you would contact us as soon as possible.

    We're looking forward to speaking with you.

    Sincerely,

    Glaze
    Consumer Engagement Professional
    Bayer Consumer Health

  • Initial Complaint

    03/05/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    My father was prescribed ******** by his physician. We received Free 30 day trial offer voucher and the pharmacy is unable to use it. The help line number is down and I spoke to customer service who said there are no other programs available to him. I spoke to the patient assistance program who also reported down systems and they are not honoring the voucher we have.

  • Initial Complaint

    03/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased the 'One A Day Prenatal Advanced complete with Brain Support' pills and noticed that the white tabs has orange spots. In looking into other containers, I see the same issue on another pack but not the third. I called the customer service line to inquire if this should be a larger concern, I am 12 weeks pregnant, and was met with an incompetent staff member. ******* from the customer service team was downright rude and gave attitude on our phone call. He was pushing a refund instead of empathizing with the fact that I'm concerned for my pregnancy. Clearly this company does not care about the well-being of their customers and has roadblocks so that you cannot get a straight answer regarding ** issues with products. I expect to be contacted by the ** team and my concerns to be addressed in a timely manner.

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BBB Rating & Accreditation

B+

This business is not BBB Accredited

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Businesses in this category

Years in Business: 162

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

100 Bayer Blvd

Whippany, NJ 07981-1544

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Customer Complaints Summary

7 total complaints in the last 3 years.

4 complaints closed in the last 12 months.

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