Pharmaceutical Manufacturer
Bayer Healthcare, LLCHeadquarters
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Complaints
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Complaint Details
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Initial Complaint
10/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
We bought 3 boxes of ******** and the company is arguing with us and wr bought it over the counter and we bought it from frys food store on ****** and baseline road in *********************. We lost the receipt. We spent $ ***** dollars. They are asking for more information and we just want our money back and don't want to deal them. We are recovering from covid and we are a disabled couple. We are on oxygen. Resolution, we want our money back. Thank you.Business response
10/21/2024
This is a CH product complaint, and I transfer it to the corresponding colleague within *** for proper handling and to provide an answer to the customer.Customer response
11/04/2024
Complaint: 22430232
I am rejecting this response because:
We have not heard back from the company. We want our money back. We are on oxygen and we are a disabled couple. Thank you
Regards,
******** ********Business response
11/13/2024
This response is from ******* *****, not ******* *******.
We have had several similar complaints from this consumer in the past. In April, we issued a check for $41.51 for ******** for a similar complaint. The check was cashed on May 7, 2024. For this complaint we emailed the consumer with below and never got a response.
Hi ********,
Thanks for contacting us regarding ********. I was concerned to learn about your experience following the use of this product. We are anxious to assist you.
I would like to forward your comments to our Medical ******************* so I would like to get a bit more information from you. Would you be able to call me, or one of my colleagues, at ************** to provide more information? Please refer to the case number listed at the bottom of your reply when you call so we can quickly access your case file. We are available weekdays from 9:00 am to 5:00 pm Eastern time.
It would help if you would contact us as soon as possible.
We're looking forward to speaking with you.
Sincerely,
Glaze
Consumer Engagement Professional
Bayer Consumer HealthInitial Complaint
03/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My father was prescribed ******** by his physician. We received Free 30 day trial offer voucher and the pharmacy is unable to use it. The help line number is down and I spoke to customer service who said there are no other programs available to him. I spoke to the patient assistance program who also reported down systems and they are not honoring the voucher we have.Initial Complaint
03/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased the 'One A Day Prenatal Advanced complete with Brain Support' pills and noticed that the white tabs has orange spots. In looking into other containers, I see the same issue on another pack but not the third. I called the customer service line to inquire if this should be a larger concern, I am 12 weeks pregnant, and was met with an incompetent staff member. ******* from the customer service team was downright rude and gave attitude on our phone call. He was pushing a refund instead of empathizing with the fact that I'm concerned for my pregnancy. Clearly this company does not care about the well-being of their customers and has roadblocks so that you cannot get a straight answer regarding ** issues with products. I expect to be contacted by the ** team and my concerns to be addressed in a timely manner.
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Customer Complaints Summary
7 total complaints in the last 3 years.
4 complaints closed in the last 12 months.