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ComplaintsforBayer Healthcare, LLC
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Complaint Details
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Initial Complaint
03/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My father was prescribed ******** by his physician. We received Free 30 day trial offer voucher and the pharmacy is unable to use it. The help line number is down and I spoke to customer service who said there are no other programs available to him. I spoke to the patient assistance program who also reported down systems and they are not honoring the voucher we have.Initial Complaint
03/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased the 'One A Day Prenatal Advanced complete with Brain Support' pills and noticed that the white tabs has orange spots. In looking into other containers, I see the same issue on another pack but not the third. I called the customer service line to inquire if this should be a larger concern, I am 12 weeks pregnant, and was met with an incompetent staff member. ******* from the customer service team was downright rude and gave attitude on our phone call. He was pushing a refund instead of empathizing with the fact that I'm concerned for my pregnancy. Clearly this company does not care about the well-being of their customers and has roadblocks so that you cannot get a straight answer regarding ** issues with products. I expect to be contacted by the ** team and my concerns to be addressed in a timely manner.
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Customer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.