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Business Profile

Interlocking Pavers

Total Pavers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stairs and walkway of pavers was done by Total Pavers LLC on my front porch. The bullnose stairs and brick pavers started shifting out of place. I called and texted several times. Once ********************* said he would come out and look but never did. This job should have lasted much longer than a couple of years. When done correctly they should last decades. All I want is for them to come back and repair their job at no charge. I have already had someone try to glue the bullnose stairs in place but more needs to be done. I'm afraid someone is going to move a bullnose when stepped on and fall and get hurt really bad. I should not be responsible if this job was done correctly the first time. I will be sending pictures of the pavers and bullnose steps that have shifted to ********************* directly. When you send me your reply email as having received this message, I will send back the same pictures via email since I am unable to download them into a file for you. Thank you, *****.

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