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Business Profile

Banking Services

Northfield Bank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Complaints

This profile includes complaints for Northfield Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Northfield Bank has 2 locations, listed below.

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    • Northfield Bank

      581 Main St Ste 810 Woodbridge, NJ 07095-1144

    • Northfield Bank

      1731 Victory Blvd Staten Island, NY 10314

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/17/24 unable to transfer money that I had available in my checking account through out the whole day7/22/24 again denied at supermarket while trying to purchase groceries with the money thats in my checking Account, never was informed about any of these so called security features

    • Initial Complaint

      Date:08/12/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Northfield Bank **************** keeps blocking my Amazon Prime Annual membership fee of $151.34, it was submitted with Viza card ending with **** in April, May, June and July 2023 and each time it was blocked dispite the fact that I told them the transaction is legitimate.

    • Initial Complaint

      Date:08/12/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Northfield **************** keeps blocking my Amazon Prime Membership subscription placed with Viza card ending with ****, the transaction was placed in the following months April, May, June and July of this year and each time they blocked the transaction dispite the fact that I informed the bank that the transaction is legitimate..

    Northfield Bank is NOT a BBB Accredited Business.

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