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Business Profile

Home Improvement

NJA Remodeling & Home Improvements

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/28/2023, I was scheduled to have a screen door I purchased at Loews in Hamilton, NJ installed by NJA Remodeling between the hours of 12P-4P. On 6/28/23 at approximately 3:45P, I called NJA to find out the status of my installation appt. I was advised by a representative my installation my would not be occurring due to the contractor running behind, and not feeling well. I asked if my screen door (which was delivered to Loews) was picked up; I was told. "yes." We re-scheduled installation for Friday, June 30, 2023, between the hours of 12p-4p. I asked for a courtesy call if for any reason the contractor could not make it. I called NJA on 6/30/23 at approximately 2:55P to confirm that the contractor would still be coming out to install my screen door. I was assured by Morene the contractor would be coming; he was running behind schedule. When I called back at approx. 4:48P, the store was closed; the contractor never showed up. I called Loews in Hamilton to find out if the screen door was picked up on Wednesday, June 28th; I was advised it was only picked up today, June 30th. The contractor has my merchandise, which I paid for, and has not shown up, or called with an explanation. The Company, NJA, and their representatives lied to, and misled me as a customer with the installation dates/times, behavior that is unacceptable and unprofessional business practice. I paid too much money for the door and installation to have my time wasted, and my nerves frayed. I would like an investigation in what truly transpired, and an explanation from the Company as to why my installation appointments never occurred as scheduled. I will be leaving a rating in reference to my encounter with this Company.

NJA Remodeling & Home Improvements is NOT a BBB Accredited Business.

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