Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order roses but press the wrong button for my address I try fixing it but wasnt approving it I try calling but no answer I was trying to fix address so since it wasnt fix on your end I was charged and the flowers were delivered somewhere else I want my money back please no roses and no money

  Business Response

  Date: 02/20/2023

  Hello *******,
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  As seen on your records, you placed an order for a Be My Love arrangement for same day delivery. Everything was set in motion as we assigned the fulfillment of your order to one of the local affiliates. On 02-15-2023, we received your delivery inquiry, and as soon as you reported that one of the arrangements was not received, we called the designer to get further details and tried to confirm the delivery as well. We made several attempts to get an update from our designer, but they failed to provide any information. We apologize for entrusting your order to them. We only forward all florist communication to our customers exactly how we received them in our system. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
  
  On 02-20-2023 we reached out to you and offered to redeliver the arrangement but this was declined, but we ended up agreeing to a more suitable solution of applying for a full refund.
  
  Since there was an issue with the fulfillment of the order, we processed a full refund of $88.54 made on 02-20-2023. The refund transaction number is ***********, and it should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  Lastly, we apologize for any delays in reaching customer service support as this is our busiest time of year. We had to cater to more calls than usual and it may impact the waiting time for our customers. We work really hard to get to all our customer's needs as soon as we can.
  
  Thank you for letting us resolve this concern.

• Initial Complaint

  Date:02/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers from AVA's flowers, order #******** on 2/13/2023 with a guarantee to be delivered the 13 or 14th. I received an email that they were delivered. I called my wife and they were not delivered. I enquired on their website with response of "looking into it" and get back to you. They never got back to me. I called on the phone and after 4 transfers, got hung up on. I would like my money back.

  Business Response

  Date: 02/18/2023

  Hello *******,
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  As seen on your records, you placed an order for standard ********************** with a greeting card under flex delivery delivery between 02-13-2023 and 02-14-2023. Everything was set in motion as we assigned the fulfillment of your order to one of the local affiliates. On 02-15-2023, we received your delivery inquiry, and as soon as you reported that one of the arrangements was not received, we called the designer to get further details and tried to confirm the delivery as well. We made several attempts to get an update from our designer, but they failed to provide us with any update. We apologize for entrusting your order to them. We apologize for entrusting your order to them. We only forward all florist communication to our customers exactly how we received them in our system. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
  
  Since there was an issue with the fulfillment of the order due to the increasing flower demands during Valentine's **** we processed a full refund of $94.04 made on 02-18-2023. The refund transaction number is ***********, and it should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  
  Lastly, we apologize for any delays in reaching customer service support as this is our busiest time of year. We had to cater to more calls than usual and it may impact the waiting time for our customers. We work really hard to get to all our customer's needs as soon as we can.
  
  Thank you for letting us resolve this concern.

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a bouquet to be sent to my boyfriend on Valentine’s Day through Ava’s flowers. I ordered well in advance and was given a delivery range of 2/13-2/14 which I was fine with. Valentine’s Day has come and gone & flowers never got delivered. This ruined the entire idea of the order. Not only did it not get delivered but I spent $80 on that order. Not to mention they’re impossible to get in touch with a REAL customer service rep. This company is a joke. I’d like to get a refund- and honestly if the BBB can work on getting them shut down- obviously I’m not the only person with this issue. They shouldn’t be in business, they’re just stealing peoples money & ruining holidays.

  Business Response

  Date: 02/16/2023

  Hello *****,
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  As seen on your records, you placed an order for a Standard Love In Bloom Bouquet with a greeting card under flex delivery between 02-13-2023 and 02-14-2023. Everything was set in motion as we assigned the fulfillment of your order to one of the local affiliates. We made several attempts to get an update from our designer, but we failed to reach them. We apologize for entrusting your order to them. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to satisfied shoppers all across the US.
  
  Since there was an issue with the fulfillment of the order, we have provided a full refund of $83.48 made on 02-15-2023. The refund transaction number is ************ and it should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  Lastly, we apologize for any delays in reaching customer service support, as this is our busiest time of year. We had to cater to more calls than usual, and it may impact the waiting time for our customers. We work really hard to meet all our customers' needs as soon as we can.
  
  
  Thank you for letting us resolve this concern.
  

  Customer Answer

  Date: 02/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:02/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for Valentines Day for $153.09 and it was never received. Would like a full refund immediately. Order #********

  Business Response

  Date: 02/15/2023

  
  Hello ***,
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  As seen on your records, you placed an order for a One Dozen Red Roses with Stuffed Animal, Bow and Greeting card for same day delivery. Everything was set in motion as we assigned the fulfillment of your order to one of the local affiliates. On *****, 2023, we received your delivery inquiry, and as soon as you reported that one of the arrangements was not received, we called the designer to get further details and tried to confirm the delivery as well. We made several attempts to get an update from our designer, but they failed to provide any information.. We apologize for entrusting your order to them. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
  
  Since there was an issue with the fulfillment of the order, we processed a full refund of $153.09. The refund transaction number is ***********, and it should appear shortly, as the time for the transaction to post varies by bank and credit card company. We would also like to inform you that we will be delivering courtesy flowers on  02-16-2023 to your intended recipient.
  
  Since we have refunded 100% of the cost of your order as requested, we consider this matter closed.

• Initial Complaint

  Date:02/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for flowers for Valentines Day. Order was 70 bucks and was charged a 24 service fee despite having a free delivery coupon. This company pays ****** to appear as a local flourists despite being nationwide and delivering flowers in cardboard boxes. Needless to say the flowers were never delivered. The company makes sure you cannot get information on your delivery and when you call it offers prompts that take you nowehre and provide no answers for it to then wish you a good day and hangup. I realized you have to pretend to place an order in order to talk to anyone and I spoke to a man named **** who claimed he was going to send me through to a line he should not be giving out to help get this resolved. Well that was the same line that goes nowhere. Upon reading numerous reviews for the last day I have realized this company is extremely fraudelent and has been sued already. The BBB must shut this company down immediately to stop others from being scammed. This is a shame Valentines Day was ruined for my wife and I but I know we are not the only ones. It is very obvious that this company is up to no good and have no customer service team that actually takes care of this problem as it seems every order is not what it seems and they are out to simply steal money from people. Please shut this company down for good this is utterly ridiculous.

  Business Response

  Date: 02/18/2023

  Hello *****,
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  As seen on your records, you placed an order for a ********************** under flex delivery between 02-13-2023 and *****-2023.  Everything was set in motion as we assigned the fulfillment of your order to one of the local affiliates. On *****, 2023, we received your delivery inquiry, and as soon as you reported that one of the arrangements was not received, we called the designer to get further details and tried to confirm the delivery as well. We made several attempts to get an update from our designer, but we failed to reach them. We apologize for entrusting your order to them. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
  
  Since there was an issue with the fulfillment of the order, we processed a full refund of $69.81. The refund transaction number is ***********, and it should appear shortly, as the time for the transaction to post varies by bank and credit card company. We would also like to inform you that we delivered courtesy flowers on 02-17-2023 to your intended recipient.
  
  
  We apologize for any delays in reaching customer service support as this is our busiest time of year. We had to cater to more calls than usual and it may impact the waiting time for our customers. We work really hard to get to all our customer's needs as soon as we can.
  
  Lastly, Avas Flowers is a family-owned company and is a virtual florist that services all 50 states and most localities. We offer flower and plant delivery locally through our affiliated florists as well as direct shipping of farm-fresh flowers through ******************* invite you to check us out here:
  ****************************************************************.
  
  On the same page, you can see our Virtual Florist Badge as well as our actual address at the bottom of the website. We are sorry for any confusion this may have caused.
  
  Thank you for letting us resolve this concern.

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boyfriend ordered flowers for me on Valentines Day. I never received them. Tried to call the company to rectify the situation. Every way that have tried to contact the place get a message saying that they are closed due to the holiday. My boyfriend received a confirmation e-mail? He has tried to contact via online means and was told that they have put a trace on the order but he can not get through to anyone either. Very unprofessional way to handle a business. I feel like this is a large scam. He just needs his money back at this point! I need someone to refund his money and to actually be able to have contact with the owner or CEO! This is NOT ACCEPTABLE!!!

  Business Response

  Date: 02/15/2023

  Hello ******
  
  
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  As seen on your records, you placed an order for a Dozen red roses with Box of Chocolates Bundle, Teddy Bear Bundle, balloon and greeting card for same day delivery. Everything was set in motion as we assigned the fulfillment of your order to one of the local affiliates. On 02-14, 2023, we received your delivery inquiry, and as soon as you reported that one of the arrangements was not received, we called the designer to get further details and tried to confirm the delivery as well. We made several attempts to get an update from our designer, but they failed to provide any information. We apologize for entrusting your order to them. We only forward all florist communication to our customers exactly how we received them in our system. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
  
  On 02-15-2023 we reached out to you, we offered to redeliver the arrangement but this was declined, but we ended up agreeing to a solution of processing a full refund of $168.08. The refund transaction number is ************ and it should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  We apologize for any delays in reaching customer service support as this is our busiest time of year. We had to cater to more calls than usual and it may impact the waiting time for our customers. We work really hard to get to all our customer's needs as soon as we can.
  
  Thank you for letting us resolve this concern.
  
  

  Customer Answer

  Date: 02/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  ***** ******

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boyfriend ordered flowers for me on Valentines Day. I never received them. Tried to call the company to rectify the situation. Every way that have tried to contact the place get a message saying that they are closed due to the holiday. My boyfriend received a confirmation e-mail? He has tried to contact via the online means and was told that they have put a trace on the order but he can not get through to anyone either. Very unprofessional way to handle a business. I feel like this is a large scam! He just needs to get his money back! Would love to be able to actually speak to someone and for this matter to be handled and him get his money back. Will scream to everyone who will listen NOT to use this scam!

  Business Response

  Date: 02/15/2023

  Hello *****,
  
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  As seen on your records, you placed an order for a Dozen red roses with Box of Chocolates ******* Teddy Bear ******* balloon and greeting card for same day delivery. Everything was set in motion as we assigned the fulfillment of your order to one of the local affiliates. On *****, 2023, we received your delivery inquiry, and as soon as you reported that one of the arrangements was not received, we called the designer to get further details and tried to confirm the delivery as well. We made several attempts to get an update from our designer, but they failed to provide any information. We apologize for entrusting your order to them. We only forward all florist communication to our customers exactly how we received them in our system. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
  
  On 02-15-2023 we reached out to you, we offered to redeliver the arrangement but this was declined, but we ended up agreeing to a solution of processing a full refund of $168.08. The refund transaction number is ***********, and it should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  We apologize for any delays in reaching customer service support as this is our busiest time of year. We had to cater to more calls than usual and it may impact the waiting time for our customers. We work really hard to get to all our customer's needs as soon as we can.
  
  Thank you for letting us resolve this concern.
  

• Initial Complaint

  Date:02/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered flowers 2/1/ 2023 to be delivered on Valantines Day 2/14/2023 and no flowers no nothing. Ava's flowers are ******* and never use them if you are goggling a location and their name comes up.

  Business Response

  Date: 02/15/2023

  Hello *****,
  
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  As seen on your records, you placed an order for a Luxury Love is in the Air with a bow and greeting card for delivery on 02-14-2023. Everything was set in motion as we assigned the fulfillment of your order to one of the local affiliates. On 02-15-2023, we received your delivery inquiry, and as soon as you reported that one of the arrangements was not received, we called the designer to get further details and tried to confirm the delivery as well. We made several attempts to get an update from our designer, but they failed to provide any information. We apologize for entrusting your order to them. We only forward all florist communication to our customers exactly how we received them in our system. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
  
  On 02-15-2023 we reached out to you, we offered to redeliver the arrangement but this was declined, but we ended up agreeing to a solution of processing a full refund of $148.75. The refund transaction number is ***********, and it should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  Thank you for letting us resolve this concern.

• Initial Complaint

  Date:02/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flowers stated delivery, it never happened. I have a camera on my front door so I know it never happened. Tried calling customer support, got hung up on by their automated message 3 times after long holds. Paid nearly 100 bucks for flower (huge service fees on the back end) all so they could lie about delivery and not even answer the phone.

  Business Response

  Date: 02/15/2023

  Hello *******,
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  As seen on your records, you placed an order for a Be My Love arrangement for delivery on *****-2023. Everything was set in motion as we assigned the fulfillment of your order to one of the local affiliates. On *****, 2023, we received your delivery inquiry, and as soon as you reported that one of the arrangements was not received, we called the designer to get further details and tried to confirm the delivery as well. We made several attempts to get an update from our designer, but we failed to reach them. We apologize for entrusting your order to them. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
  
  Since there was an issue with the fulfillment of the order, we processed a full refund of $85.34. The refund transaction number is ***********, and it should appear shortly, as the time for the transaction to post varies by bank and credit card company. We would also like to inform you that we will be delivering courtesy flowers on  02-16-2023 to your intended recipient.
  
  Thank you for letting us resolve this concern.

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered these flowers for my girlfriend for Valentine’s Day and got a notification that they were delivered. She checked right away but nothing was there. No delivery driver nothing. Looked at the neighbors and nothing. I tried to contact the company and they put you on hold for 30 mins then hang up. I’m still on hold now for the 4th time. I researched the company and found out that they have multiple complaints like this. I just want my money back.

  Business Response

  Date: 02/15/2023

  Hello *****,
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  As seen on your records, you placed an order for a Double Stem Purple Orchid Planter for delivery on 02-14-2023. Everything was set in motion as we assigned the fulfillment of your order to one of the local affiliates. On 02-14, 2023, we received your delivery inquiry, and as soon as you reported that one of the arrangements was not received, we called the designer to get further details and tried to confirm the delivery as well. We made several attempts to get an update from our designer, but they failed to provide any information. We apologize for entrusting your order to them. We only forward all florist communication to our customers exactly how we received them in our system. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
  
  Since there was an issue with the fulfillment of the order, we processed a full refund of $143.36. The refund transaction number is ***********, and it should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  We apologize for any delays in reaching customer service support as this is our busiest time of year. We had to cater to more calls than usual and it may impact the waiting time for our customers. We work really hard to get to all our customer's needs as soon as we can.
  
  Since we have refunded 100% of the cost of your order as requested, we consider this matter closed.

  Customer Answer

  Date: 02/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Regards,
  ******** ******