Complaints

This profile includes complaints for iA American Warranty Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  iA American Warranty Corp.

  2400 Louisiana Blvd NE Bldg 4 Ste 100 Albuquerque, NM 87110-4329

  
• 

  iA American Warranty Corp.

  PO Box 30250 Albuquerque, NM 87190-0250

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car about 2 months ago with warranty. The car broke down and took it to a shop and it ended up being the transmissions. Which was supposedly cover by the warranty. They denied warranty because of modifications of which I didn't make, I bought it like that. I called and they said they are not paying because the car wasn't supposed to have warranty because of modifications but it did came with warranty. I'm sending a screenshot of the guy from the dealer the send me pictures of the jeep and it has all the modifications already.

  Business Response

  Date: 04/02/2024

  Please find attached response. FASC requests this communication remain private and not posted publicly. Thanks! We received BBB Complaint No. ******** regarding the denial of Claim No. ************ filed under Vehicle Service Contract No. *************** (“VSC”). This written response is tendered on behalf of First Automotive Service Corporation (“FASC”), the service contract obligor/administrator for the VSC. As the administrator obligor, FASC evaluates the repairs submitted by the repair facility, determines what is covered under the VSC and once an invoice is submitted, pays the repair facility for the approved costs. Please note – the product your purchased is not a warranty. Upon receipt of the complaint, we reviewed our records and found the following: To properly adjudicate Claim No. ************, FASC retained a third-party inspector to evaluate your vehicle to determine the cause of the failure. A cause of failure is necessary to determine coverage under the VSC. The third party inspector reported that the repair facility demonstrated that the vehicle does not shift out of second gear. The transmission fluid was full but smells thermally degraded. The inspector found a long term leak at the left rear area of the transmission. The engine is leaking oil and it appears the power steering pump is also leaking. The inspector did not see signs of damage caused by an impact, but he did observe damage that appeared to be from the vehicle being driven off road as there were scratches to the under fuel tank skid plates and undercarriage. The inspector also noted there were permanent codes stored including ***** and *****. He also found other drivability, emission and ABS codes saved in the history. The inspector determined that the symptoms, fluid condition, and history code are consistent with an internal mechanical transmission failure. Based on the information provided by the third party inspector and the date of the purchase of the vehicle – January 20, 2024 - FASC determined the failure was long term and pre-existing the purchase date of the vehicle. Additionally, during the inspection, the inspector found that the following modifications: • Oversized tires • Drive shafts are modified • 2-6 inch suspension lift • Axles are not in stock configuration (The suspension and axles are modified for off roading) • Fenders are aftermarket, Front and rear bumpers are aftermarket, CB radio, LED lights

• Initial Complaint

  Date:03/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my vehicle a 2021 Nissan Rogue Sport that I purchased at ****** ****** in ******** **********. I purchased a warranty from iA warranty group during the time I purchased my Nissan, and I went to the dealership asking for help on how to cancel this warranty since my vehicle was traded in. I filled out a form on 8/8/23 requesting the cancellation. The dealer sent the request to iA warranty group where I called to see what the status was, and I was told that they had cancelled the warranty already, and that ****** had the funds to refund me. I went to the dealership and was told they have no idea . I am requesting my policy for Vin # ***************** to be confirmed it has been cancelled, and who is responsible to refund me. Thank you Regards, ******* ******

  Customer Answer

  Date: 03/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They denied my gap claim because I got a ticket and that is against the law

  Business Response

  Date: 12/29/2023

  Mr. ****,

  We sent emails to you acknowledging we received your request to reevaluate the GAP benefit claim.  We sent a response regarding our decision on December 14 via ** **** to the address in our records. Please see the attached documents. If you have additional questions, you can contact the GAP Claims Department at **************.

  Consumer Support Team

  Customer Answer

  Date: 01/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 4/4/23 my GRANDSON purchased a Automobile with a car WARRANTY from ******** ********** **** *******, a two weeks later about around the 27th the car broke down and he was told to bring it to ****** ***** that he's got WARRANTY on his car. After bringing it there he found out he needs a new TRANSMISSION the mechanic who worked on the car got in touch with the company and was told no! just replace the the Valveboody **** the mechanic did. ****** my GRANDSON paid 297.95 and picked up his car A week later he broke down out of town we made arrangements to bring the car back to ****** ***** and **** got to work on it and again called the WARRANTY company at that time he was told that **** can replace the TRANSMISSION but only a used on with 65 thousand miles and no WARRANTY . my GRANDSON Agreed , but we were told that the WARRANTY company is not paying the bill how ever thay did pay 993.39 which leaves a out standing bill of 2,033.81 and my GRANDSON was billed for it .

  Customer Answer

  Date: 11/07/2023

  Complaint: ********
  
  I am rejecting this response because:

  first they have told us that the transmission wasnt under warrenty and then they said it was.

  seconud they said to inspect the said part but u cant know for sure that it works without installing said part

  third. they said they remeburst the constract holder ( me ) then also said rememburst ***** *****.

  it sounds like their pointing fingers instead of relizing what was said on their own constract of warrenty
  
  
  Regards,
  
  ***** *****

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 11/14/2023

  Please see attached response. We request this communication with the consumer remain private and not posted publicly. 

  Customer Answer

  Date: 11/15/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  ***** *****

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:06/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/16/2022 I purchased a 2015 Nissan Altima from a Dealer in VA Beach. They sold me a 12-month 12,000 mil warranty that covers just about nothing. But I started to have issues 2 days ago and took my car to a Nissan dealer to get it repaired. They want the dealer to rip apart the whole engine so they can see the Issue even though there are codes in the computer system of the Car that tell them what is wrong. They are giving the dealer the run around so they do not have to fix it. This is the only car that I have and just bought a little over a month ago. I wish I had good credit so I never had to purchase from these scam artists. I want my warranty honored and taken seriously. They said that they would probably have to have an adjuster come out and it could take weeks.

  Business Response

  Date: 06/27/2022

  Please see attached response. 

  June 27, 2022 
  Via BBB Website  
  ****** ****** 
  **** ******* ***** **** 
  Yorktown, VA 23693 
   
  Re: BBB Complaint No. ******** 
  Vehicle Service Contract No. *************** / Claim No. ************ 2015 Nissan Altima – Vin No. ***************** 

  Mr. ******, 
   
  We received the complaint you filed with the Better Business Bureau. This written response is tendered on behalf of First Automotive Service Corporation (“FASC”), the service contract obligor/administrator for Vehicle Service Contract No. *************** (“VSC”). As the administrator of the VSC, FASC evaluates the repairs submitted by the repair facility, to determine what is covered under the VSC. Please note, the  product you purchased is not a warranty.  
  On June 20, 2022, the repair facility, Classis Nissan of Williamsburg, opened Claim No. ************ with the FASC Claims Department. The FASC claims representative advised Williams Chevrolet that they would need to get the customer’s authorization to fully diagnose the vehicle, by performing “tear down to the point of failure”. 
  B. YOUR OBLIGATIONS 
  You are responsible for authorizing and paying for any teardown or diagnostic time needed to determine if Your Vehicle has a Covered Breakdown. If the Obligor determines that there is a Covered Breakdown, then We will pay for the reasonable cost of the teardown and diagnostic time as part of the Covered Repair. Upon completion of the tear down, Williams Chevrolet was instructed to call FASC with a diagnosis and estimate so FASC could evaluate their findings and determine if the repair were covered under the VSC. Upon receipt of the repair facilities’ findings, FASC may determine that an inspection is necessary. The VSC gives the FASC, as the administrator obligor, the right to inspect a vehicle if it is deemed necessary to determine the cause of the failure: 
  C. OUR OBLIGATIONS 
  ...We reserve the right to inspect Your Vehicle to verify a Failure(s)... Submission of a claim requires that the repair facility take specific steps to: diagnose a failure, estimate the cost of such failure, and communicate the diagnosis and estimate of such failure to the FASC Claims Department. This information is necessary in order to determine if the repair is covered per the terms and conditions of the VSC. 
  C. OUR OBLIGATIONS 
  The Obligor will verify the Breakdown with the Licensed Repair Facility, verify coverage, determine the extent of coverage, determine the Cost of the repair, and authorize the claim for any Covered Repairs subject to the terms and conditions of this Contract. The claim is not approved unless We give authorization numbers to the Licensed Repair Facility. 
  The VSC contains stated coverage, benefits, and exclusions as well as a claim process which is outlined with clarity in the terms and conditions of the VSC. I have highlighted, in the attached copy of the VSC, a few of the relevant portions I mention in this letter. 
  In order to proceed with a claim under the VSC, you will need to contact the repair facility and authorize a tear down to the point of failure. Upon completion of the tear down, the repair facility will need to contact FASC with their diagnosis and estimate. If you have any questions regarding the claim process as required by the VSC, you can contact the Claims Department at ###-###-#### and they will be happy to help. 
   
  Respectfully submitted, 
   
  Elaine P***** 
  Legal / Compliance Analyst

  Customer Answer

  Date: 06/28/2022

  Complaint: ********
  
  I am rejecting this response because: I would prefer to have my money refunded to me. I have not had this car for only 45 days and you are telling me to basically stick it. I have no other car and you take peoples money and screw them. Just cancel my policy and refund my whole amount no just partial because of how shiesty you are. Or provide me a car while the breakdown is happening. There are so many bad complaints against your company on how you screw them. 
  
  Regards,
  
  ****** ******

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered] 

  Business Response

  Date: 07/06/2022

  Mr. ******,
  
  It is unfortunate that the product you purchased did not meet your current needs.  Please send a formal request for cancellation to ************************ and we will forward to the appropriate department to process.