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Business Profile

Apartment Rental Services

Silver Moon Lodge Apartments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartment Rental Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted the business several times in reference to my A/C Unit not working. They have been told several times that the tempature in the apartment is unbearable. Yet, they never sent anybody to fix it

    Business Response

    Date: 08/29/2023

    Attached is the response to the complaint received. Please let me know if you need 

    This is regarding complaint ID #: ******** for ****** ******. 
    We received a work order on 8/16/2023 regarding the A/C not working properly. Upon inspection, the thermostat was not functioning in which maintenance replaced the thermostat. 
    We then received another work order on 8/27/2023 for the A/C not working properly. Maintenance reset the thermostat as well as went on the roof and adjusted the cables/wiring. The A/C was functioning properly, but we made an appointment for an A/C contractor to inspect the A/C unit to ensure that it was working property. On 8/29/2023, the contractor rewired the A/C unit to the thermostat, replaced the transformer, and confirmed that the unit was operating appropriately.   
    I followed up with the resident on both occasions in which she confirmed that her AC unit was working and running perfectly fine. I advised her that if this continues to happen to let us know right away so that we can ensure it gets repaired immediately. 
    If you have any follow up questions or concerns, please feel free to reach out to me at the information listed below. 
    Thank you, 
    ******* ******** * ********* ******* ************ ****************************


Silver Moon Lodge Apartments is NOT a BBB Accredited Business.

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