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Business Profile

Apartments

Telegraph Hill Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We lived at Telegraph Hill Apartments (**** ********* **** ** *********** *****) from September 2022 to October 2023. Our lease ending on September 30, 2023. We turned in our keys on October 30th. The renters law states that your security deposit statement must be returned to you within 30 days of vacating or the end of your lease. So our security deposit must have been post marked by November 29th. Today is December 27th. I have yet to receive the statement or our refund. Per the state law if the security deposit isn't sent to you within 30 days the company forfeits the entire deposit so I want my entire security deposit back. and I want it sent to me via *** ** or *** with a tracking number. I have been in contact with Telegraph Hill and they keep giving me the run around saying they have to check with accounting (from their parent company) and they keep asking me to verify my forwarding address. I have verified Telegraph Hill has the correct forwarding address. They are breaking the law!! I have tried to call their parent company ***, and the phone number on ****** is not right. They are a complete scam and are stealing money from their tenants. THIS IS NOT RIGHT!!!

    Customer Answer

    Date: 01/10/2024

    I wanted to let you know that I finally got my security deposit refund on 1/09/24 (over 35 days late) so this situation has been rectified.

  • Initial Complaint

    Date:10/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not received my Security Deposit from Telegraph Hill Apartments plus other funds that were owed to me. It has been over 4 months since I moved out on June 11, 2022. I have been attempting to reach the property managers and they have been unresponsive for any and all email, phone, voicemail messages. When I have went to the office in person, the staff including managers have been completely rude and unprofessional. Specifically, Property Mgr. Lauren’s lack of responsiveness is unacceptable. She says that she will check in with the accounting department when I have spoken to her and I have never received a follow up letter after I moved out and I never still have not received any information about my security deposit and pro-rated return. Most recently, Marina was an office staff present one day we stopped by to address my security deposit and other fees, she was completely inappropriate and gave us a fake phone number for Lauren. We sat in the lobby and called the number when we learned it wasn’t a real number. She was dismissive and never followed through with trying to get a manager on the phone. She said all of the managers were in a meeting and she could not reach anyone. This apartment property/management has many other issues, including staff turnover, rude/unprofessional office staff/leaders, entered my apartment with no notice, lack of responsiveness, major plumbing issues where as a tenant I went without hot water for weeks and frequent plumbing issues. I would like yo file a formal complaint and will pursue legal action as well because of the hardship and stress this has caused me. Because my rent was raised significantly with no notice, very poor communication and no choice since I could not afford it due to inflation, I depended on my security deposit and prorated fees that were owed to me in order to find a new place to live. I am on a fixed income and have been unable to afford to move into another apartment because I depended on this money.

Telegraph Hill Apartments is NOT a BBB Accredited Business.

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