Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of 2 catalytic converters from their website goturbo.net in Feb 2023 invoice number 8875. Their company forwarded the order to a distributor called Turn 14. Turn 14 then sent the order to the manufacturer Magnaflow. One unit has become defective and requires a warranty replacement. I contacted goturbo.net via email and was told by them to contact the manufacturer as they provide the warranty. I contacted ********* and provided the requested proof of purchase, diagnostic report from the mechanic and a video of the issue. ********* has informed me that goturbo.net is incorrect and that all warranties start and end with the original point of purchase. ********* has provided a case number (316177) and said goturbo.net just needs to supply ********* with that number and create an RMA to start the warranty process. I have since emailed them on Monday and again on Tuesday relaying this information. In the meantime, because I am not comfortable using my vehicle that has 25,000 miles on a rebuilt motor, I purchased a replacement catalytic converter at a higher cost from the manufacturer to fix the issue and be able yo use my vehicle to get back and forth to work. As a customer I have done everything that has been asked of me and am now stuck in between two businesses pointing at each other as responsible. Turn 14 will not speak to me as they do not deal with retail customers. Only business to business. I am now out of pocket twice for the same part that should have been replaced at no cost to me.

  Business Response

  Date: 10/01/2024

  Hi Mark,
  
  Thank you for bringing this to our attention. I want to clarify that we no longer sell ********* products or maintain a business relationship with them. We are working with them directly to establish a new buisness partnership. As a general practice, we do not handle warranty claims for manufacturers, as these are typically managed directly by the manufacturer.
  
  That said, we're committed to helping you pursue a resolution. While we cannot offer a refund for a product purchased over a year ago, we will assist in facilitating a warranty claim on your behalf. However, please note that since we no longer carry ********* products, we cannot guarantee the outcome, but we will do our best to support the process.
  
  We have already contacted *********, and they are willing to work with you directly on any warranty-related concerns. Please reach out to Tony at *********, who will be able to assist you further. You can contact them through this link: https://www.*********.com/pages/contact-us.
  
  Thank you for your understanding.
  
  Best regards,

  Armageddon Turbo Systems

  Customer Answer

  Date: 10/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID 22346075, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Mark Demonaco

• Initial Complaint

  Date:08/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was July 30th 2024. The amount is for $412.78. I ordered a "Carven 03-22 Lexus GX460/470 2.5in Dump Exit Kit w/ 3in Dump Tip - CL1000" I hadn't heard from them until I reached out. They said they are waiting to hear back from the warehouse, which seems to be something they tell everyone. Im stuck in "Awaiting Shipment". I will not be waiting any longer. I contacted the Armageddon Turbo and demanded a refund. I am awaiting their response. If not properly addressed I will see legal action. My order number is 26982

  Business Response

  Date: 08/14/2024

  I am writing in response to the complaint filed regarding Order ***** for a product from ****** *******, which is a drop ship item that ships directly from the manufacturer.
  
  On August 7, 2024, we received a request from the customer demanding the cancellation of this order. We immediately forwarded this cancellation request to ****** ******* to confirm the shipping status of the item, as our policy is to ensure that products have not been shipped before processing a refund.
  
  On August 8, 2024, we received a response from ****** ******* stating that the standard lead time for their products is approximately two weeks and that they were awaiting a batch of CL1000 kits from their production department. They anticipated the order would be ready to ship the following week. We proceeded to issue a full refund on the same day, August 8, 2024. See attached emails between Armgeddon Turbo Systems and the manufacture ****** *******. 
  
  Regrettably, it appears that the complaint to the BBB was filed on the same day the refund was processed. We regret any misunderstanding or inconvenience this may have caused.
  
  We have issued a full refund, and the order was canceled per the customer's request. We hope this resolution is satisfactory and would be happy to discuss any further concerns the customer may have.
  
  Thank you for allowing us the opportunity to clarify this matter.

• Initial Complaint

  Date:07/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/15/24 Purchase amount 295.98 Purchase order ***** No communication from business tried to cancel also no response from anybody

  Business Response

  Date: 07/23/2024

  Date of Purchase: July 15, 2024
  Purchase Amount: $295.98
  Purchase Order Number: *****
  
  We apologize for any inconvenience experienced by the customer. Here are the details of the order and our response to the situation:
  
  The product was ordered on July 15, 2024.
  The customer requested a cancellation on July 17, 2024, two days after placing the order.
  The product was shipped to our shop on July 17, 2024, via FedEx with tracking number ************.
  The product was initially set to ship to our shop before being shipped to the customer.
  In response to the customer’s complaint and request for cancellation, we have processed a full refund for the purchase amount.
  Our company is now handling the return of the item back to the manufacturer, and we are paying for the cost of the return shipping.
  The response time to cancel an order after it has shipped is not acceptable and should not leave a negative mark on our business. This is less than two days after the product was set to ship following the order being placed. Normal times for a product to be received by the customer are 3-7 business days at minimum.
  We strive to provide excellent customer service and regret that this situation did not meet the customer's expectations. We hope this resolution demonstrates our commitment to addressing and rectifying customer concerns promptly.
  
  Thank you for bringing this matter to our attention.

• Initial Complaint

  Date:07/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 3/9/24, and I have yet to receive any items. I am aware the seller's special orders take a while, but almost 4 months is pretty ridiculous. I have also reached out and was given an ETA, but it was not met, and I wasn't informed of any delays whatsoever. I reached out again and was given a 2nd ETA, and it was missed too. I have now found another seller with the same product for a lower price and will deliver within the week. Likewise, I am now requesting a refund and cancelation of my order. All they replied with was an apology for the delay and asking for a link to the other seller. I have responded with that I refuse to share the link and just want a refund, and so far, I have heard nothing. Their customer service and lack of communication is appalling.

  Business Response

  Date: 07/19/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience experienced by our customer.
  
  The customer placed an order for special order, non-cancellable lights on 3/9/24. As per our policy, which was communicated at the time of purchase, special orders cannot be cancelled due to the customized nature of the product.
  
  The delays experienced in this case were due to unforeseen circumstances from the manufacturer, and we regret that we were unable to meet the initially provided ETAs.
  
  Upon receiving the request for cancellation and refund, we reiterated our policy regarding special orders. However, we requested a link to the other seller mentioned by the customer. The purpose of this request was to understand the competitive landscape better and to explore if we could match the offer or find alternative solutions to meet the customer's needs more efficiently. We did not intend to inconvenience the customer further. 
  
  Understanding the customer’s frustration and in the interest of customer satisfaction, we have processed a full refund.
  
  Thank you.

• Initial Complaint

  Date:05/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a NRG prisma bucket seat and contacted them about shipment eta, no reply and the item apparently wasn’t in stock. So I don’t want to wait a long time for my order. Emailed them about Order cancellation and still no reply.

  Business Response

  Date: 05/29/2024

  I wanted to clarify a few points regarding your order and the BBB dispute you filed.
  

  Special Order Status: The part you ordered was clearly listed as a special order on our website. Special order items typically take longer to process, and they are not cancellable once the order has been placed.
  

  BBB Dispute Timing: You filed a BBB dispute within one business day of placing the order, which did not allow us sufficient time to respond with an estimated time of arrival (ETA).
  

  Billing Status: You were never billed or paid for the order. Since the order was not fulfilled and payment was not processed, we have now voided the order entirely.
  

  Thank you for your understanding. If you have any further questions or concerns, please feel free to reach out.
  

  Best regards,

  Armageddon Turbo Systems

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order for a motorcycle seat on April 19th. Auto fill put the wrong shipping and billing address in and I missed it. So I tried contacting their online support. They have ZERO phone support. They said they typically reply within a day. It’s been 2 weeks and a couple emails later. I want my order cancelled but they their terms state they want a %25 restocking fee. That doesn’t even matter because you can’t get ahold of anyone to cancel the order. A quick google search found many other customers in the same boat that have been waiting as much as a year with their money tied up and no cancellation or customer service!

  Business Response

  Date: 05/03/2024

  Hi,

  I wanted to provide you with an update regarding a recent interaction with this customer. Armageddon Turbo System's websales team reached out to the customer within 24 hours of their inquiry regarding their question about changing their shipping address. Unfortunately, the customer did not respond to our email, which led to an escalation of the situation. Please see the attached document for more details.

  
  It's important to note that the customer was not billed for the item as it hasn't shipped. We typically submit tracking information to authorize payment via PayPal once the item is ready to be shipped.
  

  Furthermore, I want to clarify that this item is a special order item with our distributor. This means that it is currently not in stock and may need to be drop-shipped from the manufacturer or is a made-to-order item. We always encourage our customers to check stock availability by emailing us before placing an order. This process is approved by the customer before proceeding to checkout.

  Unfortunately, due to multiple threats received via social media, which have since been removed, we cancelled the customer's order.
  

  If you have any questions or concerns regarding this matter, please don't hesitate to reach out.

   

  Thank you,

  Customer Answer

  Date: 05/07/2024

  ********** ********
  
  I am rejecting this response because:  

  they didn’t reply to anything until after I went to social media and shared my horrible experience and warning others of a possible scam. The original email I sent them was April 19, they are showing a response to an email almost 2 weeks later. Also, they may not have taken payment, but it was placed on hold until they fulfilled the order and there was no way to get that hold canceled unless they did it. They claimed under a review I left that I was never charged and the order was canceled. The screenshots I submitted were taken after they claimed they canceled and I was never charged. I fact, the order wasn’t canceled and my funds canceled until I sent them another email later that day. Order was finally canceled as well as the  authorization, however, this has been the worst experience I have had as a consumer and wouldn’t recommend someone I hated to buy from them!

  
  
  
  ******** ****** ***** * *** ****** ** ** ******** **** ****** ** * ****** *** ******** **** **** * ****** *** **** *** ********* *** ********* ** *** ******** **** *** ******* * ****** *** ********* **** ** ****** *********

• Initial Complaint

  Date:04/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a set of intake and exhaust valves. After a month I only received the intake valves but they charged me for both and said order delivered. When I contacted them they said the manufacturer only shipped half the order because they were waiting on the other half and didn't tell them. I'm pretty sure that was a lie. They said they would let me know when they found out something. I told them if it was going to be another month I just want my money back. Now it's almost a month later and still no parts. They even said it was already shipped so they couldn't give me a refund. When they sent me a tracking number for the test of the order it was the old tracking number for the parts that were delivered a month prior. I'm tired of belong lied too and I just want my money back but they just keep making excuses.

  Business Response

  Date: 05/08/2024

  The customer ordered two engine parts from us, and unfortunately, the manufacturer split shipped them without prior notification to our team. Upon receiving the first part, the customer became upset and insisted on either canceling the order or having the second part shipped immediately. It's important to note that engine parts are typically special order items and cannot be canceled once ordered.

  
  As we attempted to resolve the issue and obtain the tracking information for the second part from our supplier, there was a miscommunication, and the supplier provided us with the wrong tracking number. This further exacerbated the customer's frustration. Despite our assurances that we would obtain the correct tracking number, the customer sent us an email threatening to leave negative reviews and file a complaint with the BBB.

  
  In an effort to prevent any further escalation and to maintain customer satisfaction, we issued a refund for the part the customer had not yet received, even though it likely had already shipped. However, the customer proceeded to file a BBB complaint regardless.
  Later the same day, our supplier provided us with the correct tracking information for the second part, which the customer has since received. The tracking number is ************, and it can be verified via **************

  
  We regret any inconvenience experienced by the customer during this process and assure the BBB and the customer that we have made every effort to address their concerns and provide a satisfactory resolution. We pride ourselves on our commitment to customer service and strive to resolve all issues promptly and effectively.
  It is important to note that the customer now possesses both parts but has only paid for one due to their threats of filing a complaint.

  
  Thank you for your attention to this matter.

  
  Sincerely,
  Armageddon Turbo Sales & Support
  *************** ********************

• Initial Complaint

  Date:02/16/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product for my car on February 8th of 2024. I paid using ******. On Sunday February 11th, I called the only phone number available on the website, and was told they only handle in house products and could not help me. This seems unreasonable to have no other way to contact customer support than submit help tickets on their website. At this point (February 16th) I have submitted three help tickets with only 1 response total. The first ticket was submitted on February 11th asking about the status of my order. Two days later on February 13th, I got a response saying they would check with the supplier and get an answer for me. No surprise, I got no answer. So on February 15th, I replied to the same email thread asking if there had been any sort of update. No response. I submitted another ticket with my order number just requesting for a refund as my order status remained "Awaiting Fulfillment" since the day I ordered now a week ago. No response. I ordered the same item through another reputable company, who processed the order immediately, and reached out to inform me that it wasn't available until 3/31/24. They also said they are the ONLY!!!!!!!!!!!!!!!!!! supplier's of this product. After my attempts to reach Armageddon, they changed the status of my order to "Awaiting Shipment". I submitted another ticket requesting a refund because clearly if the product isn't in stock, SAY THAT. It was NOT a "Special Order" item nor did it say it anywhere on the listing. I want a refund so I can actually buy what I need not wait on a company who communicates so poorly. No way they have THAT many emails they can't reply for days. Stay the F away from this company and buy from reputable companies like Enjuku.

  Business Response

  Date: 02/26/2024

  We want everyone to be happy, and we do our best to provide the best service possible.
  
  The facts of the situation are this.
  
  * We do not have phone support to keep costs down. It says this right on the contact page of our site. Also, in this situation talking on the phone will not change anything in regards to when it will ship. We reply to most emails in 1-2 business days.
  * The part is not “only” purchasable from the competitor the customer listed. It is an active part an orderable in the wholesaler we us. If you search for part# ************** it comes of for purchase from dozens of sites. We ordered the part to ship directly from the manufacturer to the customer.
  * The order was placed Thursday 02/08 after close. The customer started emailing the next weekend “Hi there! I ordered these coil overs on Thursday 2/8 and just wanted to confirm they are in stock will ship soon. Thanks”. Our website has a disclaimer at checkout, to check stock before purchasing when you agree to checkout to try and prevent these situations.  We replied Monday we would get an update. We exchanged several emails this week where he was asking for an update. Because we use a wholesaler to source this brand we have to wait for them to get updates. ‘
  * Thursday (5 business days into the order) he decided to go from pushing us to get the order shipped as soon as possible to asking to cancel because he has an “Important deadline”. With a cancellation like this we have to ask our wholesaler to cancel the order with the manufacturer since it was dropshipping. This can take 1-2 business days. Friday he sent us multiple emails saying he had disputed the charge with *****, and filed a BBB complaint (even though it was still within a business day of asking to cancel). It does not seem we were treated reasonably here.
  * We refunded the customer through ****** on Friday the 16th within a business day of his request.
  
  
  
  Armageddon Turbo Sales & Support
  ***************
  

  Customer Answer

  Date: 02/27/2024

  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:02/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made multiple attempts to contact this company & constantly received the robot response concerning my order I made over 2 weeks ago. I want to cancel this order & receive my refund. It has been less than 30 days & my request were not custom; the lights I ordered come pre assembled, so there is no need for any excuse to cancel this order.

  Business Response

  Date: 03/23/2024

  This customer ordered special order lights on our site. They are for an uncommon application and not normally stocked. He had not asked for a refund until today (his complaint is actually a copy and paste of the email he sent asking to cancel). When we received his request to cancel, we issued an immediate refund, which has been processed. We hope customers at least offer us the chance to process a refund before filing a complaint.

• Initial Complaint

  Date:01/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and paid for a tire for my vehicle and on 9/28/2023 and as of today 1/4/2024 I have not received the tire. I have been trying to get an update from the business since about 12/8/2023 and have not received a response or update since November. The last response I received in early mid November stated it would ship by the end of November. I have asked for a update nothing, a refund and nothing.

  Business Response

  Date: 01/05/2024

  Hello,
  
  This customer ordered a tire that is listed as special order and taking time on our website. Unfortunately as we listed, it did take time. We have several emails with the customer, including in December. It is possible our replies were going in her spam? The customer emailed us 01/04/2024 asking we either send her order within the next 5 days or issue a refund, otherwise she would contact the BBB. We issued a prompt refund that same day since the order was overdue. Unfortunately, it appears she opened up a BBB claim anyway. The customer has received before we received the claim. Thanks
  
  Armageddon Turbo Sales & Support
  *************** *********************