Complaints

This profile includes complaints for Midas Albuquerque's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Midas Albuquerque

  1129 Juan Tabo Blvd NE Albuquerque, NM 87112-5702

• 

  Midas Albuquerque

  7000 Menaul Blvd NE Albuquerque, NM 87110-3628

• 

  Midas Albuquerque

  6021 San Mateo Blvd NE Albuquerque, NM 87109-3308

• 

  Midas Albuquerque

  3711 NM 528 NW Albuquerque, NM 87114-7001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midas @ Juan Tabo & Menaul Mgr Renso H****** did not complete repair of '89 Chevy Beretta GT after 5.5 mos. His mgr is Ryan ###-###-####. Car had more damage while at shops & parts removed & discarded w/o being replaced. Car ready for pick up 7/31 & 10/31, work not complete. Full bill paid 7/31. 10/31 car towed home; would not start, incomplete work, missing parts. Communication very poor. 4/3 Accident, towed to Juan Tabo Midas 5/10 Allowed car to be towed w/o authorization or notification 5/16 Learned car not at shop 6/3 Car returned to shop 7/31 Paid repair bill in full Removed parts & spare parts discarded Low coolant light; broke & replaced radiator; new issue Header panel cover & fasteners & prop rod holder missing; Removed & discarded Filthy inside w/ dirt, oil on seat & floor mat Scratch on right rear quarter panel Oil on hood, roof, trunk No oil dipstick; Removed & discarded No hood bumper stops; Removed & discarded Missing bolts & fasteners in engine bay 8/? Moved to Menaul Midas, no notification 9/3 Located car 9/4 Waiting on parts 9/11 Still waiting Week of 9/30 Still waiting 10/17 Deadline to finish work COB 10/31 Air dam damaged, all fasteners missing, held up by 1 zip tie Air cleaner box not secured Original wiper blade missing 10/18 Deadline to finish work COB 10/31 10/28 Drivable; will be ready 10/31 Low coolant light not fixed Waiting on parts 10/31 4:00 Arrived for pick up 4:45 Inspection complete Repairs incomplete Low coolant light, waiting on part Header panel cover missing, waiting on part Filthy inside with dirt, oil on seat & floor mat Scratch on right rear quarter panel Oil on hood, roof, & trunk Vapor coming from exhaust 4:45 Moved across the street for gas Range gauge 0 mi Tank holds 12 gal, took 12.178 gal Would not start Midas came to check; wanted to push it to shop 5:00 Midas left 5:16 Insurance arranged a tow home 8:20 Tow truck arrived While loading, four-foot stream of fluid from exhaust pipe 9:00 Car dropped in driveway

  Business Response

  Date: 12/04/2024

  Midas Automotive response to complaint ID ********

  
  

  
  

  
  

  On 5/30/2024 Customer had his 1989 Chevy Beretta towed into our shop after an accident the customer was involved in.

  customer stated that he needed an estimate to start an insurance claim.

  What was damaged from the accident was both lower control arms, both inner and outer tie rod ends, front struts and both front hub assemblies. All in which are suspension components located under the vehicle.

  totaling $2851.83.

  The insurance company denied the claim and totaled the car due to age and mileage. The insurance company made arrangements to pick the car up from our shop and towed it off property.

  The customer stated that he was going to buy the car back from the insurance company and have it towed back to us to proceed with the repairs and add an oil change to the ticket.

  With the customers approval we proceeded with the repairs. It did take some time to complete due to the fact that parts were difficult to locate, given the year of the vehicle. 

  Upon removal of the suspension components the tech did accidentally damage the radiator, which we replaced at no charge to the customer, and we made the customer aware of the situation. 

  After completion the customer did not pick up his car for some time due to the fact that he was out of town.

  What was authorized and replaced on the vehicle was all suspension components that were damaged from the car accident. 

   

  When the vehicle was picked up he did drive it off the lot, after he put gas in it, the vehicle wasn't starting. Reasons unknown, we would need to look into and diagnose the no start condition. Customer refused and had a tow truck pick it up. 

  As to the one wiper blade and other random odd missing components the customer mentioned. Doesn't make sense given all the repairs made were under the vehicle and we had no reason to remove any of those items.

  
  

  We would be willing to work with the customer and diagnose the no start condition for free, by doing so would provide the answer to why it isn't starting. 

  
  

  See attached for the repair order of all the items replaced. All include warranty 12 month or 12,000 miles whichever comes first. 

  
  

  Thank you

  Ryan W******

  District Manager

  Midas Automotive 

  ###-###-####

  Customer Answer

  Date: 12/13/2024

  Complaint: ********
  
  I am rejecting this response because:
  
  Most of the response is incorrect and all issues were not addressed as detailed below.
  

  On 5/30/2024 Customer had his 1989 Chevy Beretta towed into our shop after an accident the customer was involved in.
  Incorrect:  Accident on 4/3, towed to Midas on that date.
  

  What was damaged from the accident was both lower control arms, both inner and outer tie rod ends, front struts and both front hub assemblies. All in which are suspension components located under the vehicle.
  Addition:  Also damaged was the rear axle assembly; this was missed by Midas.
  

  The insurance company denied the claim and totaled the car due to age and mileage. The insurance company made arrangements to pick the car up from our shop and towed it off property.
  Incorrect:  The car was never totaled.  We had the option to take a totaled settlement or an owner retain settlement.  Midas was aware that we were going to keep the car and have it fixed even though the owner retention settlement was going to be less than the repair bill.  We took an owner retain, but Midas allowed the car to be towed by a salvage company without owner or insurance authorization on 5/10 and without notifying the owner or insurance company. 
  

  The customer stated that he was going to buy the car back from the insurance company and have it towed back to us to proceed with the repairs and add an oil change to the ticket.
  Incorrect:  The car was always owner retained from the insurance company, I did not have to buy it back.  Midas was notified that I was keeping the car and parts had already been ordered.  I had to fight the insurance company and salvage yard for over two weeks to get car back after finding out on 5/16 it had been towed when I called Midas to check on the status of the repairs.  Over three weeks of repair time was lost while the car was at the salvage yard as it was not returned until 6/3.  I did not authorize an oil change to be added to the ticket as it was not due until 130,000 miles; since the car had 129,057 miles, I just let that go as close enough and paid for it.
  

  With the customers approval we proceeded with the repairs. It did take some time to complete due to the fact that parts were difficult to locate, given the year of the vehicle.
  Partially correct:  Midas had approval to do the repairs before the car was towed.  The parts for the original repairs were already delivered when the car was returned from the salvage yard. Other parts needed for Midas caused damages were difficult to locate.
  

  Upon removal of the suspension components the tech did accidentally damage the radiator, which we replaced at no charge to the customer, and we made the customer aware of the situation.
  Correct with the following exceptions:  The radiator bracket was not replaced during the removal and re-installation of the new radiator leaving it unsecured because it was not bolted down.  Also the low coolant sensor from the original radiator was thrown away with the original radiator and the wiring connector was left hanging because it could not be connected to the new sensor.  The low coolant light would remain illuminated on the dash as a result.
  

  After completion the customer did not pick up his car for some time due to the fact that he was out of town.
  Incorrect:  I was out of town for less than two weeks. This occurred during the time that Midas allowed the unauthorized tow and I was back in town before the car was returned to Midas on 6/3.  The car was not initially ready for pick up until 7/31.  The bill was paid in full at that time only to find out before leaving that the work was incomplete.
  

  What was authorized and replaced on the vehicle was all suspension components that were damaged from the car accident.
  Partially correct:  The rear axle assembly was also bent in the accident.  This was not caught by Midas during the initial inspection but would have been obvious if an alignment was done as I was told on at least three occasions.  An alignment was to be completed after replacement of all the front suspension.  While driving the vehicle, if I let go of the steering wheel, it makes a hard right turn at approximately a 45 degree angle, indicating that it has not been aligned.  Also one tie rod was not secured as the cotter pin for the castle nut was missing and the castle nut itself was not tight allowing the wheel about three inches of side to side travel.  Additionally the two bolts at the bottom of each strut were swapped, with the cam bolts being in the incorrect hole which prevents camber adjustment.
  

  When the vehicle was picked up he did drive it off the lot, after he put gas in it, the vehicle wasn't starting. Reasons unknown, we would need to look into and diagnose the no start condition. Customer refused and had a tow truck pick it up.
  Partially correct:  On 10/31 the car was picked up.  Midas offered to help me push the car back to the shop.  I refused as Midas already had the vehicle for five months starting on 6/3, the car was suffering additional damage while in the possession of Midas, Midas would only communicate with me when I checked on the repair status and only started limited communication when I demanded a weekly status on 9/4 (we received an update on 9/11 and 9/30).  On 10/17 I demanded all work be completed by close of business on 10/31 as it was coming up on five months and I was seeing no progress on the repairs.  On 10/28 I was informed that the vehicle was drivable and would be ready on 10/31, but the work would not be complete as Midas was still waiting on parts.  Again I said the work needed to be complete on 10/31.
  

  As to the one wiper blade and other random odd missing components the customer mentioned. Doesn't make sense given all the repairs made were under the vehicle and we had no reason to remove any of those items.
  Explanation:  As parts were received they were stored in the trunk with my personal spare parts, including the original wiper blades.  When parts were removed from the trunk to be installed, one of the two wiper blades was also removed and not returned.  The header panel cover along with its fasteners and prop rod holder under the hood was removed to install the radiator and not re-installed.  The bolt that holds the air filter box was removed to install the radiator was not re-installed.  The hood bumper stops were removed to remove the header panel cover and were not re-installed (Midas did install new ones between 7/31 and 10/31).  The oil dipstick was removed to do the oil change and not re-installed (Midas did install a new one between 7/31 and 10/31).  Midas was told on several occasions to keep all parts that would be removed from the car, damaged or not, as parts are difficult to locate.  While attempting to pick up the car on 7/31, we learned that all parts had been discarded including those mentioned above.
  

  We would be willing to work with the customer and diagnose the no start condition for free, by doing so would provide the answer to why it isn't starting.
  Response:  Midas did offer on 10/31 to diagnose and repair the no start condition.  After five months, incomplete and unprofessional work, additional damages, discarded parts, and lack of communication I don’t trust Midas to do any additional diagnosis and repair.  I replaced the battery to get it started again, but it only runs about ten minutes and then stalls and has a large amount of vapor coming from the exhaust.
  

  Issues not addressed from original complaint:
  The car is filthy inside from windows being left partially open when parked outside, as well as oil on the driver’s seat and oily boot print on the passenger floor mat.
  The scratch on the right rear quarter panel, as well as oil on the hood, roof, and trunk from being stored under other cars while in the service bays.
  The car being moved sometime in August from the Juan Tabo to the Menaul shop without any notification.  We found out on 9/3 when we discovered it wasn’t at Juan Tabo.
  On 10/17, I discovered that the air dam was damaged sometime after 9/4.  It was fixed, but with miscellaneous screws and bolts, as nothing matched.
  Large amounts of vapor coming from exhaust or large amount of fluid draining from the exhaust pipe. 
  Allowing the fuel tank to go beyond empty.
  
  Regards,
  **** *****

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 12/27/2024

  ********
  Re: **** *****
  
  Vehicle was brought in due to an accident, several of the front end components were damaged from the accident. 
  With ****s approval, Midas replaced those front end damaged components. 
  Unfortunately it took time to complete given it's a 1988. Locating parts is difficult for its year. 
  
  We are still willing to diagnose the no start condition at no charge to customer. 
  
  All work performed by Midas does include a warranty. Services were rendered
  If there is any concerns about the workmanship perfomed, that's where the warranty would come in and a reinspection would be done for free as well. 
  
  Thank you, 
  Ryan W******
  District Manager
  Midas Automotive 
  *****************************

  Customer Answer

  Date: 01/04/2025

  Complaint: ********
  
  I am rejecting this response because:
  
  ? After five months, the services were incomplete.  The job was not finished correctly.
  ? The issues presented in the original complaint and response have not been addressed or acknowledged.
  ? The vehicle is a 1989, not a 1988.  The responses have incorrect and/or invalid information.  
  ? The vehicle received additional damage while in the possession of Midas.
  

  Regards,
  **** *****

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:07/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Review for Midas Albuquerque** **Location:** **** *** ***** **** **, Albuquerque, New Mexico, 87109 My wife recently took her vehicle to Midas Albuquerque for an inspection and necessary repairs. They wouldn't even look at her car until she was pre-approved for financing. Once she was approved, Midas claimed to have completed $3,575.25 worth of work, conveniently the same amount she was approved for. They stated that they replaced certain parts and performed extensive repairs. However, after picking up the car, it broke down just two blocks away from the Midas shop, and we had to call a tow truck to bring it to a different mechanic. This was incredibly frustrating and inconvenient. Due to her busy work schedule and lack of understanding of the technical details, my wife was misled by Midas into authorizing unnecessary and non-existent repairs. She was badgered by calls from Midas to approve work, making her feel pressured to agree. We took the vehicle to another mechanic, who has significant expertise in this type of car. This mechanic informed us that Midas had replaced a part with a faulty one and had falsely claimed to have completed work on parts that do not exist in her vehicle. We are seeking a refund of the $3,575.25 paid for these ineffective and non-existent repairs, including any interest accrued. We strongly advise against using Midas Albuquerque for any vehicle repairs or services. Their practices are unethical, and they have caused us significant distress and financial loss.

  Business Response

  Date: 08/12/2024

  Midas Automotive
  On 5/31/24 ******** ********** brought her 2008 BMW 328 into the Midas location **** *** ***** **** **, Albuquerque, NM. Requesting for Midas to replace the vehicles Mass Air Flow Sensor, saying someone else already looked at it. Customer did not have Midas diagnose the reason per the request. Midas wrote up an estimate per customers request to replace the sensor, customer agreed and signed.
  
  Every vehicle at Midas gets a courtesy vehicle inspection. Upon the inspection Midas found several issues, the brake life front and rear very low, 1mm. Oil leak from valve cover, brake flush, coolant flush, alignment and front struts leaking see attached for the inspection form. Notified customer of findings, customer got approved for financing in the amount of $5,000 see attached. Customer declined the front struts, coolant flush and alignment. Samantha approved the other repairs, Midas completed repairs that included a full warranty and the brakes included a nationwide lifetime warranty, total for all repairs performed $3,572.25 see attached repair order.

  Customers took it upon themselves to take the vehicle to a different shop that is 3 miles away from Midas. They did not notify Midas, nor did the customer give us a chance to re look at the vehicle. Customer provided an invoice from that shop, that doesn't have a vin number, license plate number, or part numbers, with no clear understanding what was done to the vehicle. 

  In the customers report they are asking for a refund in the amount of $4,000 when our total invoice was $3,572.25 with several repairs made to their vehicle. The customer has made no reports to having any issues or concerns with all the other repairs made that also include warranty. The concern they have is with the mass air flow sensor, that the customer did not have Midas diagnose to begin with, replaced based solely on customers request and the customer did not give Midas a chance or opportunity to know or to re look at the vehicle. We don't know why the other shop replaced the new sensor that we recently installed or why Midas wasn't notified until after they had the other shop make the repairs.
  Parts and Labor are under warranty. We have invited the customer in but the complaint is unrelated to our Workmanship
  
  Thank you for your time, 
  **** ******* 
  District Manager 
  Midas Automotive 
  ************

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought 1966 For Thunderbird into shop for brake work in August 2023. Vehicle was in shop for PROLONGED period. Picked up vehicle in December 2023 and paid $2,264.25 for repairs. Vehicle was immediately disabled and brakes DID NOT WORK. In addition, had visible damage to drivers side door. Had vehicle towed back to Midas. Midas claimed vehicle needed even more brake work. Removed vehicle back to my residence. Have no confidence in work performed at Midas and would like a complete refund. Discussed problems with Midas Consumer Relations on 6 occasions. Was given a reference number. Was never called back by consumer relations. Extremely disappointed and angry with this company.

  Business Response

  Date: 01/12/2024

  The owner resolved this.

  Customer Answer

  Date: 01/15/2024

  Complaint: ********
  
  I am rejecting this response because: I have not heard from the owner, Midas consumer relations or the shop in any way shape or form regarding this matter. There has been no resolution. 
  
  
  
  Regards,
  
  ******* ******* * 

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4-27-23 I had gone to the midas on **** **** **** **** ** ************** ***** because of a ticking noise i heard that my chevy 2008 was making,because i thought the lifter was blown.So they fixed a spark plug,and wire to it.Midas also cleaned out the oil.Midas gave me back the truck because the noise stopped,but the engine light turned on. So,I turned the truck around and took it back to the shop.****** ******* the manager at time indicated it was a lifter, cylinder one and would cost $3,700 to get it done.They told me this with out doing the diagnostic test?This was told to me after they I gave them the ok to do my brakes,drive train,spark plugs and wires;rotors,ball joints,the whole front end was worked on,and including an alignment which ran me 4,050.Which I was also $274.00 over charged.So my truck stayed at shop.When midas got into the engine and discovered more things were wrong.Manager ****** advised I needed a new engine.****** gave me a first quote of $6110,plus labor,but before I knew it the price went up to $11,432 then to $11,652.Charging me on a part that was $679.99 which was the Head GASKET BLT SET that I didn't need because the long block engine for my truck which is a 2008 chevy silverado 1500 v8-325 5.3L,comes with all these parts when ordering the long block engine for this truck.Manager ****** did not want honor ARRP or lawforcement first responders discount.Every other manager from midas indicated it should of been honored.****** was argumentive;and indicated that I was lucky he didn't charge me another $3700 for taking the engine apart initially.When it was there fault because they didn't give the truck a diagnostic test .My truck was in that shop from 4-27-23 to 5-20-23.i had to find a ride to go to the shop to get an update because Manger ****** would ignore my calls.He also stated to his fellow customers in the lobby that I wanted everything free.After spending $15,652.57.With no 10% discount and being over charged $953.99.Iv made several attempts to get this issue resolved,but I continue to be ignored.I made a complaint to the company of Midas and have a case number ************.Iv called several times and was told someone would reach out,but midas never did.There is new midas management at Juan tabo.The new Manager ***** had stated to me that his boss ***** was coming to town and they both were going to go over my invoice on the date of 9-20-23 or the date of 9-21-23. But,no one ever reached out to me.My truck feels and sounds like it's missing and abs light has been going on.I was told by Manager ***** that midas couldn't look at it until this issue of paper was fixed?I'm asking for refund of $953.99 for parts not needed or any other overcharged labor or any other parts not needed .I also wasnt honored the 10% AARP member or first responder law enforcement discount as advertised.I also want a detailed itemized invoice explaining how a engine for that truck was first quoted to me at $6110 and ended up to run me 11,652?I also want my truck have diagnostic test.I don't understand why my truck leaves me places and does'nt start knowing i have a brand new engine?Also, why the Brake light and ABS light turn on randomly. I also want a detailed document on my warranty for all the labor,engine,and any other part that was put into my truck.I have waited six month's for some answers.Iv been proactive by calling midas,and driving to their shop to get answers, complaining to their main headquarters on this same issue so many times,which I can't count them anymore.I need some results ASAP.Thank you for your time.

  Business Response

  Date: 10/23/2023

  The work started as a head gasket repair at the customers request. We tore the engine down and determined this repair was not the best solution but to replace the engine. We invited the customer into the shop for a thorough explanation and showing process. We determined we would discount the replacement engine to help cover the cost of head gasket job. The invoice shows the work and parts because it was originally approved this way. The work was approved in writing at each step. We then discounted the engine replacement and added an additional $100.00 for AARP. 

  The customer wanted 10% off of the total invoice for AARP but the discounted is limited to $100. The vehicle has no issues and the workmanship is correct. No action is needed from us as all work was approved prior and at the time of closing. 

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See attached Went in for rack and pinion work the work was done but not effectively did not last had to have it redone over priced. Not satisfactory workmanship not satisfied had to spend more money for same issue rack and pinion was constantly leaking.

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my cv boot replacement done by Midas last summer. Michael, the manager, admitted that they put the wrong part on by accident initially but after it "kept spinning" they realized the problem and put on the right part. My dealership noticed some leaks on that part, so I took it back to Midas. When I arrived to pick up my car, on 8/13/22, the same manager was there in the front and handed me the keys and told me I was “good to go.” I asked Michael for the paperwork. He then literally pulled out the paperwork from the plastic sleeve (where they keep the keys and paperwork), and proceeded to throw it away as he told me there was really no paperwork because they didn’t find anything wrong. He then offered to write a new courtesy check form which he added there was a small leak. I called another Midas store in my city the next day. This manager tried to convince me to work with Michael because the other stores can fix it but would not get compensation because it wasn’t the original installation store. I called the Midas corporate number, and made a complaint. I specifically asked them to have the owner call me, and to save the video footage from 8/13/22 to see the manager throw away my paperwork right in front of me. A couple days later another store manager called, Jerome from another location said that he would look into it and call me back, which he never did. So I called the corporate again, hey informed me that they closed the case *******. According to the customer service representative the management said I denied repairs, and closed the case without any notification or explanation. So I had to reopen a new case *******, the managers or owner never responded. I called corporate again, they said they would escalate it. They kept telling me to call back as I followed up, the corporate customer service agent informed me that they could not do anything without continue to give the owner another chance to respond. I do not trust them and want to go elsewhere

• Initial Complaint

  Date:09/19/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint regards the Midas store at 3711 Highway 528, Albuquerque New Mexico. The business advertises online (I used the mobile version) a $49.99 ful synthetic oil change. At the bottom of the page it indicates that there would be extra charges for additional parts and a disposal fee. I contacted the store to make an appointment for this service and they informed me that they had this $49.99 special plus tax. I provided them my name and make and model of the vehicle for service. They did not mention that there was a disposal fee or an additional charge for more than 5 quarts of oil. When I arrived for service I was informed that the $49.99 special was limited to 5 quarts and that my vehicle needed six so there would be an additional $9.99 charge plus tax for the extra quart. I showed the manager, Clint D**** the information online and he said that that was just the mobile version. That there has always been an additional charge for more than 5 quarts. He said that the $25 discount offered against the full price was just something they were doing to help out their customers. They also had several placemat advertisement for various oil changes on their counter. One was for the service that I received. It stated that the normal price was $79.99 and in very small print with an Asterix at the bottom it indicated that the price included up to 5 quarts but no indication of the $13.99 disposal fee. Despite bringing this to the managers attention. He made no adjustment and was rather flippant in his attitude and my concerns that his advertising was deceptive. I believe that if a business purports to provide a service at a specified price to which there are other charges included beyond the advertised price, it should be clear and complete whether on a mobile site, an online site or even with their in-store advertising. This is clearly not the case with this business.

• Initial Complaint

  Date:08/12/2022

  Type:Product Issues
  Status:

  UnansweredMore info

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  The business responded to the dispute but failed to make a good faith effort to resolve it.

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  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

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  Aug 7,2022 I paid for a Groupon pkg for 2 5qt synthetic blend oil changes with Midas at 6902 San Mateo Blvd in albuquerque. I took my 2006 Hummer h3 in at 10:30 that morning and signed in with Brad W****, asst Mgr. He immediately told me the discount I paid for wasn't valid today because he firmly believed my vehicle required FULL SYNTHETIC and he'd have to turn me away for not following the manf. Requirements. Now I I formed him I very always used a blend, my coupon covered the whole cost and under gmc and my book for the vehicle it indicates 5w30. Oil type is then a preference. He didn't sway and due to my need for it to get done, I signed for the upgrade and it was performed. I paid a higher price than advertised as the regular price for the service I received and they were running a special, which was never even brought up. I paid 4x more than my 2 oil change package I already paid. $79.41 I never should have needed to spend. But he was the expert, although wrong and never even looked it up. I came home and my husband was outraged that I was pushed to upgrade and moreso for putting something new in a vehicle we've had so many repairs already with. He called and demanded it be refunded and drained out, replacing it with the blend I went there for. He set it for that Monday with Brad, after he told my husband I asked for the upgrade and had the coupon for full synthetic. That was a lie. 15 min later the Mgr. MIKE called back and denied any further service to be performed. All I want is what I went there for. A refund and for them to correct what they wronged. $79.21