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          Find a Location

          First Automotive Service Corp. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • First Automotive Service Corp.

              2400 Louisiana Blvd NE Bldg 4 Ste 100 Albuquerque, NM 87110-4329

              BBB Accredited Business

            • First Automotive Service Corp.

              PO Box 30250 Albuquerque, NM 87190-0250

              BBB Accredited Business

            Business ProfileFirst Automotive Service Corp.

            Auto Warranty Processing
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2400 Louisiana Blvd NE Bldg 4 Ste 100

            Albuquerque, NM 87110-4329

            Visit Website
            Email this Business
            (505) 881-2244

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            Customer Reviews

            1.57/5

            Average of 14 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            43 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/26/2010

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            First Automotive is our brand for vehicle service contracts (VSCs), limited warranties and extended VSCs for certified vehicles, limited warranties, aftermarket products, and guaranteed asset protection (GAP). We currently offer over twenty different First Automotive products for dealerships and their customers.

            Business Details

            This is a multi-location business.

            Find a Location

            First Automotive Service Corp. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • First Automotive Service Corp.

                2400 Louisiana Blvd NE Bldg 4 Ste 100 Albuquerque, NM 87110-4329

                BBB Accredited Business

              • First Automotive Service Corp.

                PO Box 30250 Albuquerque, NM 87190-0250

                BBB Accredited Business
              Headquarters
              2400 Louisiana Blvd NE Bldg 4 Ste 100, Albuquerque, NM 87110-4329
              Email this Business
              BBB File Opened:
              5/10/2010
              Years in Business:
              32
              Business Started:
              1/1/1992
              Date of New Ownership:
              1/23/2018
              Business Incorporated:
              8/9/1999
              Accredited Since:
              5/26/2010
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 08/14/2023 for this business, issued by New Mexico Office of Superintendent of Insurance. The expiration date of this license is 8/14/2024.

              These agencies may include:

              New Mexico Office of Superintendent of Insurance

              PO Box 1689

              Santa Fe NM 87504-1269

              (855) 427-5674

              Fax: (505) 8274734

              http://www.osi.state.nm.us/

              Type of Entity:
              Corporation
              Business Management
              • Mr. Mike Stickney, President
              • Ms. Elaine Prokup, Compliance Specialist
              • Ms. Lisa Kirk, Compliance Officer
              Contact Information

              Principal

              • Mr. Mike Stickney, President
              • Ms. Lisa Kirk, Compliance Officer

              Customer Contact

              • Ms. Elaine Prokup, Compliance Specialist
              Additional Contact Information

              Fax Numbers

              • (505) 883-7794
                Primary Fax
              • (972) 813-0806
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              43 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/17/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Warranty People wanted the motor tore down to where it went bad. Now they will not pay for the tear down or replacing the motor. They said it is my responsibility to pay the whole bill I Authorize for the motor to be tore down. I did not authorize for the motor to be tore. The Warranty People said if the motor isn't tore down to wear it went bad they will not replace it. Now they won't replace the motor and also says I am responsible for the whole bill, the tear down and the labor for tearing it down and even towing of the car to the garage.
              Read More
              Read 42 More Complaints

              Customer Reviews

              14 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kevin L

              06/01/2024

              I bought the Elite Plan for my ***************** and a year later, in 2023, the common problem of leaking radiator showed up. My dealer knew the company, got the pre-authorization and except for the deductible, they paid for the repair and helped to pay for the rental car.It was an easy experience and Im glad to get the newly engineered part that fixed the issue. I was hesitant about buying a third party warranty over the factory one, but so far, this one worked well. I suspect that if a dealer sells a high volume of warranties they may want to keep them happy.
              Read 13 More Customer Reviews

              Local BBB

              BBB Serving New Mexico and Southwest Colorado

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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