Information and Alerts
Alert Details
This business has 2 alerts.
Licensing
BBB confirmed that Paisleys Lash Co had not obtained a necessary license from New Mexico Board of Barbers & Cosmetologists. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.rld.state.nm.us/boards/Barbers_and_Cosmetologists.aspx - (505) 476-4622
Alert
BBB opened an investigation on this business due to the amount of inquiries received. According to BBB files, consumers allege not receiving paid services and the business not issuing refunds for services not received. In October 2021, BBB made inquiries to the business via email and US Postal Mail in regards to our concerns about the business operations and pattern of complaints we have received.
On October 19, 2021 the business owner spoke with BBB over the phone. During this call BBB referred to the letter sent by BBB for an open investigation and complaint pattern being reviewed for the business. The business owner said they would look over the information and provide responses to the complaints and provide their licensing information. They additionally said that they had sold the business Paisely's Lash Co.
BBB requested to receive in writing documentation of the business being sold.
To date, the business has not replied to our requests in writing.
Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of the business.
If you are having difficulty with a purchase, and have not already done so, you may want to contact your payment provider, such as your bank, credit card company, electronic draft company, prepaid card, etc. to file a dispute. Filing a dispute is time sensitive and should not be delayed.
However, not all payment providers allow disputes. Consumers may want to check with their payment provider prior to purchase to find out what payment protection options are available.
Consumers may also want to contact New Mexico Attorney General’s office.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.