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Business Profile

Carry Out Food

Blake's Lotaburger, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

This profile includes complaints for Blake's Lotaburger, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Blake's Lotaburger, LLC has 70 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $7.99 for frito pie. They gave it to me in a cut frito bag with barely any chili, and old cheese. It was very dry!!! It use to come in a container. What happened to the good service? I ate half of it.

      Business Response

      Date: 03/31/2025

      Dear ********* ******,

      Thank you for reaching out about your recent experience at one of our restaurants. We strive to provide the best service and value to our customers.
      We previously emailed you on 3/31/2025, and you responded letting us know you didn’t want further assistance. However, we’re still happy to help if you change your mind! Feel free to give us a call at ************ or reply to the email you received from us.

      Thank you for taking the time to reach out to our Customer Service Department and being a valued customer!

    • Initial Complaint

      Date:12/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered mine and my husband's food on 12/16/24 at 637 pm when I got home to eat we were eating and my husband started taking food out of his mouth and gagging when we looked there was a huge long hair in his food we both started throwing up I couldn't even eat my food we are so disappointed because I love Blake's I tried calling corporate and all it says is they will call you back I am still waiting for a call back

      Business Response

      Date: 12/19/2024

      Hello **** ******,
      Thank you for reaching out to share your experience with us. We attempted to contact you on 12/19, but we reached your voicemail and left a message. Please feel free to call us at ************ or email us at m.
      We look forward to hearing from you!
      Thanks!

    • Initial Complaint

      Date:09/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order at 10:51AM on September 13, 2024. I put the point of contact for pickup as my cousin ****** Jauregui ans number and email as my own (********* ******). When ****** went in to pick it up at 11:07AM lotaburger employees stated a girl with long hair already picked it up. At this point ****** asked for a refund since they didn't have our order. And employee **** stated he couldn't do that. Because the "girl" verified ******* information. I want a refund on my card. This is not the first time they have done this.

      Business Response

      Date: 09/13/2024

      Hello ********* *******
      ******* Lotaburger is sorry to hear you had a poor experience at one of our locations. At ******* Lotaburger, our customers are extremely important to us. Please return our call at ************ or send us an email to *******************************

    • Initial Complaint

      Date:03/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After receiving the incorrect order a number of times, I finally asked for a refund. I was told since my order was placed online, i would need to reach out to corporate by a manager named ****** at the Deborah Location in Rio Rancho. He refused to provide a phone number or email. The phone listed on the website goes straight to voicemail, with no response. The contact form on the website also gets no response. There is nowhere in the app to file for a refund, a complaint, or to even receive any customer service contact info. Beyond never having anyone at the counter, and constantly being treated rudely by ******, the lack of refund or ability to reach customer service should be considered an illegal business practice.

      Business Response

      Date: 03/21/2024

      Hello,

      We reached out to ***** **** through email on 3/7/24 asking for more information on their order so we can look into it. I also provided my phone number if they would prefer a call. The phone number on the complaint was not valid. I have not received a reply from either call or email. Just wanted to give an update.

      Thank you

    • Initial Complaint

      Date:08/16/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order, paid and asked for a copy of my receipt. I was handed a receipt and noticed a charge that wasn't accurate so I brought it to employee ******* attention. This employee threw his hand up telling me he isn't going to help me or hear out my complaint although he admitted they did bill me incorrectly. As manager **** walked up he started cursing at me in front of other customers. I became scared, shaking in distress/ embarrassment and more upset. I told the manager **** why is your employee still cursing yelling at me while I am not cursing or acting aggressively? I was confused and already feeling discriminated against. I pulled my cell phone out to record the audio. Customers and employees were all watching this incident. **** was more concerned about calming down ***** and told him I mentioned I would call the police if this employee continues to curse and act aggressive towards me. **** was in no way apologizing for the incident. I couldn't believe this was happening to me. I felt more uncomfortable because of how I was being treated so I just told **** I would like full refund and to cancel the order. I don't believe a business with this type of crew deserve my money or business. I tried to contact the corporate office but I don't know if anyone will follow up with me. I hope the refund of my order was completed and cancelled correctly. It's unfortunate that customers are treated like this when the crew members charged me incorrectly and admitted to this then I get verbally attacked by staff.

      Business Response

      Date: 12/01/2023

      If the customer would like us to send a $10 gift card, we are happy to do that. Otherwise, this issue has been addressed.

    • Initial Complaint

      Date:07/26/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a burger meal and the order was wrong, so I sent it back. Once I got it back it was wrong again so I asked for a refund. The manager said it was refunded, but the money was never put back in my account. I went back to the location and all they did was give me a customer service number. I've called the number 27 times now and got no answer. I've also left messages to no avail. This is fraud and this company should not be able to get away with this. I have all the receipts to show proof, including the so-called refund that never took place.

    • Initial Complaint

      Date:06/30/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 21, 2023, I placed an order for a Blake's Lota Burger and It's a Burger at the 1801 Juan Tabo Blvd NE, Albuquerque 87112 location. The worker at the drive-up window charged my debit card, $28.31. I went in and explained that I was over charged. He said the receipts got mixed up, and he didn't have any cash to return to me, so he charged $10.33 for the two burgers and said to return in the morning for the 28.31 that I got overcharged. I returned in the morning and was told by the manager to go to the Blakes main office. The receptionist at the Blakes Office said to call the regional manager after I told her that Blakes charged my checking account $28.31 and $10.33 for two burgers. I called and left a voice mail, but didn't get a call back. I returned a week later, and they said they were working on it to credit my debit card. I have called April T*******, HR Assistant and a manager several times, and each time they have said they were working on it, and that it would take 7 to 14 days. As of 06/29/23, Blake's Lota Burger Management has not given me a refund for $28.31, and I should not have to keep waiting for my refund due to their error. Any assistance with this matter is appreciated. Thank you.

      Customer Answer

      Date: 08/21/2023

      All is good. Thank you

    • Initial Complaint

      Date:09/17/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on their app. It took the order and charged my card. I got there and they were closed. When I got the employee’s attention she said, “**** you, we are closed”. This is the second time that I have been treated extremely rudely at this location and management, even corporate management doesn’t seem to care.

    Blake's Lotaburger, LLC is NOT a BBB Accredited Business.

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