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Business Profile

Concrete Products

Utility Block Company, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Utility Block Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Utility Block Company, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/18/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Tundrabrick Latigo from Utility Block Company over the phone on 6/27/24 on Discover card for $778.35. Was not told when purchasing over phone that no returns were accepted. Did not receive an invoice emailed to me as requested. Utility Block did not have an actual sample but gave me a catalog of styles & colors the week before and I chose from that. Picked up bricks 1st week in August. Got them home and checked them. Correct boxes but not the color of brick I ordered from catalog. Contacted manufacturer (******** ***** ******** ********) in early August to ask how to paint them because they were a different color from their catalog but was told they do not recommend painting. Am still waiting for Claims at ******** to give me more info. Called Utility Block on 9/17 and explained situation to clerk. She said she would have manager call me back after lunch. Received no call. Have started a claims dispute with Discover Card for the charge. Have not returned bricks yet because Utility Block said thay would not take them.

      Business Response

      Date: 10/08/2024

      Attached is the original sales order for that was placed. When picking up material in our office there are multiple signs saying no returns or exchanges on any materials. 

      also, on the back of the receipt there also is a paragraph talking about returns and we stamp the front of the sales order with no returns.

       

      With that being said the customer already canceled the credit card charge so I would like to get an address for us to go pick up our materials.

      If you have any questions please feel free to contact me at ************

      thank you 

       

      Customer Answer

      Date: 10/08/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau®:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***** ******

    Utility Block Company, Inc. is NOT a BBB Accredited Business.

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