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Business ProfileforFirst Financial Credit Union
Additional business information
BBB is alerting consumers that this legitimate company, First Financial Credit Union, has had their website spoofed by unknown persons. The fake website looks almost identical to that of First Financial and uses the same name. The fake website is offering personal loans. One consumer reported to BBB that she was told the company needed to do a "test deposit" into her account and the consumer should immediately send a payment for that amount to show good faith. In another complaint, the consumer was told she needed to pay several hundred dollars as "insurance" for the loan. In neither case did the consumer receive the loan and in the first case, the checks initially written to the consumer bounced. Both consumers are out several hundred dollars. BBB reminds consumers that a legitimate loan offer will never require the consumer to make an upfront payment.
First Financial Credit Union has no connection and is not affiliated with the website and the loans offered by First Financial Credit. Consumers who have sent money to the fake website for loans can click First Financial Credit to view the BBB Business Review and file a complaint.
At-a-glance
Customer Complaints
2 complaints closed in last 3 years
2 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 4910 Union Way NE, Albuquerque, NM 87107-7014
- BBB File Opened:
- 11/9/1988
- Years in Business:
- 86
- Business Started:
- 11/1/1937
- Business Incorporated:
- 3/10/1997
- Accredited Since:
- 11/1/1988
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 2604 for this business, issued by New Mexico Board of Public Accountancy. The expiration date of this license is 2/28/2025.
These agencies may include:
New Mexico Board of Public Accountancy
5200 Oakland St NE
Albuquerque NM 87113
Fax: (505) 2229855
http://www.rld.state.nm.us/boards/Accountancy.aspx
BBB records show a license number of 68244 for this business, issued by New Mexico Financial Institutions DivisionThese agencies may include:
New Mexico Financial Institutions Division
2550 Cerrillos Rd 3rd Floor
Santa Fe NM 87505
Fax: (505) 4764670
- Type of Entity:
- Corporation
- Alternate Business Name
- FFCU
- Business Management
- Mr. Ronald Moorehead, President/CEO
- Ms. Karen Ortiz, COO
- Contact Information
Principal
- Mr. Ronald Moorehead, President/CEO
Customer Contact
- Ms. Karen Ortiz, COO
- Additional Contact Information
Fax Numbers
- (505) 768-7144Primary Fax
- (505) 325-9369Other Fax
Phone Numbers
- (505) 327-4478Other Phone
- (800) 342-8298Other Phone
- (505) 768-7144
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My complaint is a payment I made which was never credited to my account. I applied for a credit card through First Financial Credit Union on September 26, 2022. Received Visa card on October 11, 2022 I used the Visa card up to October 13, 2023. I misplaced the Visa card so I reported it and it was closed. Around their this time I received a letter telling me the visa card will be closed since they were switching to master card.
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Joe W
08/10/2023
First Financial Credit Union Response
02/06/2024
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