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Business Profile

Data Analytics

New Mexico Data Insights LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Analytics.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially contacted Propertyrecs.com while independently searching for my home's property lines because I wanted to plant trees. This company popped up and I ordered "a copy" of my property lines. I was to receive them by email the following day after paying a charge of $1 and a charge of $7. I did not know that they would be charging me monthly. I did not initially notice that there was a reoccurring charge. My charge company was not able to decline the payments. The payments stopped in Oct when I cancelled my credit card due to a fraud charge not related to this, I was notified that the charge was declined by the company. I called today and was able to cancel the "account". They would only refund me 3 charges of 10$. I requested $50 of the $58 I was charged. I repeatedly asked the same question and was told that they only go back 6 months! I told they it was fraudulent to charge monthly for a one time request.He said it was in the print. Why would I assume I was being charged monthly for a one time document? He refused to acknowledge my complaint. I said I was contacting the BBB. He continuously repeated the same information citing they only go back 6 months. Isn't 6 months from November until May?

    Business Response

    Date: 11/26/2024

    Hello,

    After careful review, we can confirm that the cancellation of this account was processed on November 7, 2024. A partial refund had been issued on November 7, and after further investigation, we have also successfully issued a refund on the remainder of the balance as of November 26, 2024. Please allow 3-5 business days for this refund to reflect in your banking account. If any further assistance is required regarding this account, please reach out to our customer support team at your earliest convenience.

    Best regards,

    The Support Team

    Customer Answer

    Date: 12/11/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau®:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***** ******

  • Initial Complaint

    Date:10/22/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/1/2024 I ordered a one time property record report. The site advertised one report would be one dollar. I have no need for additional reports. I was surprised to see it shifted to a subscription of $30. They have charged my credit card for Sept and October, total charge $60. Upon seeing my bill I requested cancellation. I have seen multiple complaints with Consumer Reports and feel like their site is like a bait and switch and should be investigated

    Business Response

    Date: 10/23/2024

    Hello ******, 

    We were able to locate your account. We have closed your account as requested and provided you with a full refund for all charges. If there is anything else we can assist with please do not hesitate to ask. 

    Best Regards, 

    NMDI Support

    Customer Answer

    Date: 10/23/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau®:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ****** ******

  • Initial Complaint

    Date:08/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged $10 dollars on my credit card for the last three months by a company called New Mexico data insights LLC, who has two online web sites propertyrec.com and property record.com. Both sites are the same yet I never signed up for this nor have I done business with them. On my credit card statement both websites show up. I never signed nor do I have a subscription with them. I have emailed them to find out what is going on with this but no response

    Business Response

    Date: 09/10/2024

    Hello,

    We have reviewed the account and can confirm that the account was cancelled on September 7, 2024, and a full refund has been issued as of today, September 10, 2024. If there is anything else we can assist with, please reach out to our customer support team at any time.

    Best Regards,

    The Support Team

    Customer Answer

    Date: 09/11/2024

    Complaint: ********

    I am rejecting this response because:
    I originally contacted this business myself yet received no response so they had every opportunity to fix it then instead of me coming to BBB. Also they sent back only $10, I was fraudulently charged more than this over the months. Also this business uses two website addresses, which lead one to assume something isn’t right with how they are doing business. Communication is the key and this company doesn’t do. It says September 7th the account was closed yet they never addressed why it was open in the first part.


    Regards,

    ******* ********
     
    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  • Initial Complaint

    Date:07/15/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used their service in May and pd $10.90 on my credit card. The transaction was done online. For the past two months June and July there is a charge of $10 on my credit card from this company. They keep showing that I am purchasing from them. I am not. I need them to refund the $20 and stop charging my credit card. I called my bank and they recommended canceling my credit card and getting a new card....however, this card is list with other companies for payment such as my utilities.

    Customer Answer

    Date: 08/07/2024

    I had contact from Property Records.

    They canceled my account and am getting a refund .

    Thank you for your help. 

    Email:

New Mexico Data Insights LLC is NOT a BBB Accredited Business.

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