Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some beauty items online called Bliss Skin Tag Removal.Nov 18 and immediately returned them. The customer service number is ************. After waiting weeks for my refund I called again and received half of my refund and they said the other half would arrive within 7-10 business days.. After waiting I did not get it. Weeks later I called again with no refund sent. I called again on Feb 15 with their promise of not charging the restocking fee and sending my refund within 5 days. STILL NO REFUND. They’ve lied over & over. I’ve completely exhausted my patience. The reference number is *******.

  Business Response

  Date: 03/28/2023

  Hello *****,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 

  
  
  Thank you

  
  

  Customer Answer

  Date: 04/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:03/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On three separate occasions, this company charged me $199 to my debit card. I finally caught this on my bank statement yesterday. They have charged me $600 total for products I did not purchase. They would not refund my full amount for these charges, because they stated that I ordered them and agreed to a monthly subscription. I asked them to provide proof that I signed up for this, and they were unable to do so. I am currently seeking legal advice and will be taking this company to court to get my $600 back as well as any legal fees I incur.

  Business Response

  Date: 03/28/2023

  Hello ***,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We deeply regret that you could have missed the terms. If you don't cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. As per checking, you have been refunded $99.94 on 03/21/2023. As a one-time courtesy, we went ahead and issued an additional refund of $299.82 today. You should see a credit in your account in the next 5-10 business days.
  
  We appreciate your patience. Please let me know if there is anything further I can do for you. Be assured that the account has been closed, and no future charges will be made.
  
  

  Customer Answer

  Date: 03/28/2023

  Complaint: ********
  
  I am rejecting this response because:
  

  You still owe me $199.98. I never missed any terms because I never ordered or signed up for anything. Please refund the last $199.98 charge back to my account. If not, I will continue to pursue legal action. 
  
  
  Regards,
  *** ****** 

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 04/03/2023

  Hello ***,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  We went ahead and issued an additional refund of $199.88, and you will receive it via E-Check. Please check your email (*******************) within 7-10 business days.
  
  We hope that you understand the terms with which you agreed, and we are limited by the policies in place for the products. Rest assured, the account is cancelled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

• Initial Complaint

  Date:03/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  0n 02/16/23 I placed an order for 39.99 for cbd gummies from this company. I received the order and there were 7 or 8 bottles. I only ordered 1 and was supposed to get 2 free. In the package were 5 bottles of gummies and 2 or 3 bottles of capsules which I didn't order. In March I'm charged 199.88 for something I didn't order. I look into the charge and come to find out I was also charged 199.88 in February as well along with 59.99 all from the same company. So I immediately dispute the charges on my debit card as fraudulent. So I look into the company and find a phone number. I call the representative who's name is ******. He informs me that I didn't uncheck the box for a monthly subscription so I was automatically enrolled in a monthly subscription. I got pretty angry about the company having the monthly subscription box checked for anyone placing an order. He canceled it for me but when I asked to speak to his supervisor he laughed at me and told me they would say the exact same thing he had just said and then he hung up on me. So I call back and talked to ******* who tells me my first order can't be returned because it was past 30 days but she could give me a 70 dollar discount and that i have to wait for the March order to be delivered before they could do anything else. I'm very upset with this entire thing. I'm now out $389.75 for an order that was supposed to be $39.99. I want my money back. I don't even want the bottles I have! I've wasted my entire day dealing with this fraudulent company. One more thing. How can this company charge a person twice for the first month? I was charged 59.99 I guess for the first order that should've been 39.99. Then they charged 199.88 for a subscription that I never received. Because I had evidently paid the 59.99 for the first set of bottles. How can I be charged 199.88 for the same order? What is the first 199.88 for? I just want my money back and this entire head ache to go away. Beware this is for sure a SCAM!!!!

  Business Response

  Date: 03/27/2023

  Hello ********,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 
  
  We would be more than happy to clarify any misunderstanding with your order. The deal is $199.88 for three bottles, so each bottle is $66.63 for Proper CBD Gummies. We are including two free bottles in that package, bringing the price down (divide $199.88 by 5) to $39.98 for each bottle. You also placed an additional order for a bottle of Proper CBD Capsules, a separate charge of $59.99. We provide the total price for each package right under the offers to avoid any confusion.
  
  As agreed in the Terms and Conditions, if you do not wish to receive another shipment, you must cancel your account within 30 days from the order date. Unfortunately, we did not receive a cancellation request from you. Thus, your account has remained active and charged for another month's supply.
  
  We have canceled your account and as a one-time courtesy, we went ahead and issued a refund for $459.75 today. Please allow 5-10 business days depending on your bank's processing time, for the credit to reflect in your account. Rest assured, the account is canceled, and you won't receive any further charges. 
  
  I appreciate your patience. If you need anything else, let me know if I can help.

  Customer Answer

  Date: 03/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** ********

• Initial Complaint

  Date:03/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudent practices I am taking steps to have the state of texas file on the keto gummies. If I need ti I will. As a lawyer to file on them if this.is not rectified by the 22nd of March. This company is total scam artist!!!

  Business Response

  Date: 03/27/2023

  Hello ******,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We deeply regret that you could have missed the terms. If you don't cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. As a one-time courtesy, we went ahead and issued a full refund of $199.88 today. You should see a credit in your account in the next 5-10 business days.
  
  We appreciate your patience. Please let me know if there is anything further I can do for you. Be assured that the account has been closed, and no future charges will be made.
  
  

• Initial Complaint

  Date:03/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  By looking at the complaints, I could just copy and paste. What a scam this company is perpetrating. I bought these gummies for male issues, but it turns out, this company markets to people’s insecurities. Overweight? Change the wording on the bottle. Male issues? Change the wording on the bottle? Skin disorder?.. well you get it. Not only that, I was charged an initial $59.99 and then in the same day, $199.88. It looks like this same amount across the board for all the complaints. Just got charged again for the $199.88. Enough already. I’ll chalk up the list money to my own stupidity. I would like a refund.

  Business Response

  Date: 03/27/2023

  Hello ****,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We deeply regret that you could have missed the terms. If you don't cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. As a one-time courtesy, we went ahead and issued a full refund of $259.87 today. You should see a credit in your account in the next 5-10 business days.
  
  We appreciate your patience. Please let me know if there is anything further I can do for you. Be assured that the account has been closed, and no future charges will be made.
  
  Tell us why here...

• Initial Complaint

  Date:03/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase from ULTRA CBD 02/15/2023 09:48am I thought I was purchasing 2 CBD GUMMIES for $59,99. which is what was advertised. I WAS THEN charged $199.88 and received BOTTLES I DID NOT ORDER . ON MY BANK STATEMENT I NOW HAVE A 59.99 AND A 199.88 CHARGE ON THE SAME DAY I called to cancel the order because it was wrong and they said they could not cancel . the website is very deceiving. I was told that I could return the products for a full refund minus shipping costs but I needed a return authorization number. I never received the number and I called again to cancel the order I called my bank and asked them not to honor this charge I can't believe this company is stealing from their customers and apparently getting away with it. I would like a full refund; their customer service is unacceptable. please do your self a favor and STAY AWAY FROM THIS COMPANY AND ALL ITS ASSETS. I CANNOT RECOMEND THIS BUISNESS UNTIL THEY MAKE IT RIGHT AND REFUND ME. I STILL HAVE ALL THE STUFF I DID NOT ORDER AND I WILL RETURN IT IF THEY LET ME. I AM ON A FIXED INCOME AND I AM IN MY 60'S AND I FEEL LIKE I AM BEING TAKEN ADVATNAGE OF.

  Business Response

  Date: 03/15/2023

  Hello,

  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.97 if you will purchase a bundle, more bottles more discounts you can get. The deal is $199.88 for 3 bottles so each bottle is $66.62. We are including 2 free bottles in that package so that brings the price down (divide $199.88 by 5) to $39.97 for each bottle.  You also placed an additional order of the (Ultra CBD Capsules - 2 Bottles) for which you paid $59.99.
    
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

  Unfortunately, the order has already been shipped and we are no longer in a position to cancel or modify the order. You can decline the parcel once received.
  

  We went ahead and issued a full refund today via eCheck as the customer requested. Please allow up to 7-10 business days for the e-check to reflect in your email address (****************************). This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.

   

  
  Thank you

• Initial Complaint

  Date:03/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never heard of this company nor purchased anything from them, yet they charged my credit card $199 and sent me 5 bottles of CBD gummies (a product I have never bought nor shopped for on the internet).

  Business Response

  Date: 03/15/2023

  Hello ******,

  We do apologize for any inconvenience this may have caused you. We received an order from you on 03/05/2023. There is no way for us to place an order for you. You have to enter your credit card information on the checkout page and hit the submit my order button. Without you doing this no order would be placed. We have no way of knowing your credit card information nor can we go to your checkout page and force the order through.

  As a one time courtesy, we issued a full refund on 03/13/2023 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

• Initial Complaint

  Date:03/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/02/23 I ordered 5 bottled of CBD Gummies from this company. My card was charged $199.88 for the original order. Then the company charged me $59.99 for CBD Capsules. I called them to dispute because I did not order the capsules and they took $39.99 off of the bill and credited my account. I specifically told the customer service person to make sure that this was not a recurring order. I received the order a few days later. Today, 03/11/23, I received 5 more bottles of CBD Gummies in the mail and when I checked my card, I found that I had been charged $199.88 on 03/04/23. This company is deceptive or just plain incompetent in the customer service realm.

  Business Response

  Date: 03/15/2023

  Hello *****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As per checking, your account was refunded $100.00 on 03/11/2023 as you agreed to keep the second order. As a one time courtesy, we went ahead and issued an additional refund of $99.88 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

  Customer Answer

  Date: 03/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:03/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requesting refund for two charges for products that were never ordered or received: March 10, 2023 $199.88 DEBIT CARD PURCHASE AT *****************8, Albuquerque, NM ON ****** FROM CARD# March 10, 2023 $12.49 CARD TRANSACTION : P1**************, Albuquerque, NM FROM CARD#: X

  Business Response

  Date: 03/15/2023

  Hello W *******,

  
  We do apologize for any inconvenience this may have caused you. We received an order from you on 02/07/2023. There is no way for us to place an order for you. You have to enter your credit card information on the checkout page and hit the submit my order button. Without you doing this no order would be placed. We have no way of knowing your credit card information nor can we go to your checkout page and force the order through.

  Moreover, if you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund of $199.88 via eCheck for the second order without the need to return the products. Please allow up to 7-10 business days for the e-check to reflect in your email address (********************). This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  
  Thank you

  Customer Answer

  Date: 03/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  * ******* ******** ***

• Initial Complaint

  Date:03/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Previously sent with lack of info/address. After further research I found the source of the Bliss skin care. Please see attachments. I believe I've been charged $129.88, $64.94 and was refunded $60.00.

  Business Response

  Date: 03/15/2023

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request or confirmation from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you

  Customer Answer

  Date: 03/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ********* *****