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Business Profile

Fashion Designers

Julie Ann's Fashion Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fashion Designers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I am reaching out for your assistance. I purchased an item on 2/5/2022 from JulieAnns Fashion Boutique and when I placed the order, I read their policy on when to request status updates on their orders. The first message I sent them was on 3/15/2022 asking for a status on my order. They stated that my order would ship out that Thursday of that week. That week passed and no tracking information was sent to me. I followed up once again on 3/28/2022 and no one messaged me back. Again, I emailed them on 3/31/2022. They stated that my order was “barely” being shipped out when they had stated to me before that my item was being shipped out. I followed up with them 4/18/2022 once again and no one has contacted me. I emailed them today 4/21/2022 and I did not hear anything back from them. I would like for them to send me the item I paid for which cost me $150! If they do not have the item on hand or the carrier lost my item I am requesting for them to refund my money. I know majority of businesses are delayed due to supply chain issues, but this is poor customer service.

    Business Response

    Date: 05/17/2022

    We went ahead and process a refund for the customers card 5/5/2022 

    some of our garments take longer than others and that we have a disclaimer on our website and we communicate with the customers as much as we can and letting them know at what point of making their garment or the status of it is. we apologize to our customer for the delay in this specific style that you she chose. 

Julie Ann's Fashion Boutique is NOT a BBB Accredited Business.

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