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Business Profile

General Contractor

CJ & J Construction, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/08/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/26/23, we signed a Contract Agreement with CJ&J Construction (CJ&J) to remodel our home. Our first complaint is that CJ&J has not completed the work per the signed Agreement and Statement of Work. The remodel project included a wood transition between the new hardwood floor in the dining room and the existing engineered-wood floor in our living room. CJ&J has made multiple attempts to install this transition, however each attempt has resulted in either the transition cracking or not adhering to the slab. Currently one section of the transition does not adhere to the slab. We are requesting that CJ&J resolve the current transition issue and that there are no further issues for 30 days before CJ&J issues the final invoice. Our second complaint is that CJ&J has not issued credit for 3 unopened boxes of hardwood flooring. At the beginning of this project, ****** ******* from CJ&J met us at a local flooring distributor. During that visit, ****** stated that he would order extra flooring because it could be returned. CJ&J ordered 475 sq ft of flooring (i.e., 18 boxes at 25 sq ft each). After the installation on 3/14/24, there were 3 unopened boxes of flooring. On 3/29/24 CJ&J picked up these unopened boxes from our home to return to the distributor. On 5/3/24 we asked about the credit for the returned flooring. At this time, CJ&J informed us that the unused flooring was a special order and was not returnable. At no time prior to 5/3/24 were we informed that the flooring was a special order and was unreturnable. There is no mention of special-order materials in the contract, the scope of work, the change order, or the invoice. CJ&J still has possession of the 3 unopened boxes of flooring. We are requesting that CJ&J issue us credit for the 3 unopened boxes. CJ&J charged us $6.39 per sq ft ($3.00 per sq ft allowance in the scope of work plus $3.39 per sq ft additional on change order #28) plus NMGRT (7.625%), making the total credit amount of $515.79.

    Business Response

    Date: 07/10/2024

    in response to this complaint I have attached photos of the project. The transition is finished as you can see in all photos. All materials and work have been completed. 

    the extra flooring is unable to be returned. You always order an additional 10% when you do floors. This is what’s left over. We can drop the flooring off at the customers home and they can save it for if they ever have an issue with their floor. 

    we have already filed a lien on this property for the lack of payment. We came to an agreement with the customer with two eye witnesses that he was ok with the transition and we left it at that. So this complaint is irrelevant. 

    please understand we have done everything in our power to help this customer. We have gone above and beyond for them and have given them many items for free. Yet they want to not pay us. I’m not sure what else to say. But the work is done and they just don’t want to pay. 

    Please see attached photos:

    Business Response

    Date: 07/19/2024

    Hi ****,

     

    We understand your concern but we have done everything in our power to help you with your project. We are sorry that you feel this way but we had no choice but to file a lien on your property. This is the only protection we have against homeowners. Based on our knowledge and our understanding there is nothing wrong with your floor or the transition* ***** ***** *** ***** went more than once to remedy issues you have stated are wrong. We also have had more than one punch list with you and we feel there is no end. So based on that we are complete with your project. All city inspections and certificate of occupancy have been completed. There is no satisfying you or your wife at this point because you are so jaded with anything we do. Your previous emails show from experience that you will never be satisfied with anything we do because of how you feel. There is nothing we can do to help you with your feelings and I am sorry you feel the way you do but your home is beautiful and we did everything we could to respect you and your home. Because of your outburst at your home and foul language I told you, you are not allowed to talk to me that way. I am sorry but I will be respected in any business transaction, no matter the age gap. You stated multiple times to myself (Jordan) and my Dad (****) that we didn't do anything for you or anything on your project, yet it is complete. The lack of respect is appalling to say the least. 

     

    Yes we did state the flooring could be returned, but upon trying to return the flooring to the store they stated it could not be returned. That in no way is our fault. This is something you can discuss with the flooring store but that is not connected with our business we simply were the middle man between the two.

     

    We can definitely discuss going into mediation but if that is going to be the case you will be speaking directly to our Lawyer from now on. There will no longer be communication between the homeowner and our company and this complaint can be closed.

    Customer Answer

    Date: 08/14/2024

    I still can’t see any additions to the file since 7/29/24.  Can you send me an update please?


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