Reviews

Review Details

• Review fromJake D

  Date: 04/30/2025

  1 star

  Jake D

  Date: 04/30/2025

  Lots of fees and difficult to get a clear response from their support line. I called and requested an estimate for a sewer line repair for a root intrusion near the dropoff into the main city line, under the street. The woman over the phone explained that they'd send out a plumber to examine the issue, and that they'd be charging a dispatch fee. Not thrilled about the fee, but I agreed expecting an in-depth inspection of the issue along with the estimate. Their plumber arrived the next day, and on describing the issue to them, they informed me that Signature is not licensed to perform the work because it involves digging into the street, then charged the $80 dispatch fee and left.Hoping this was due to a misunderstanding in the original call, I called again to request a refund of the dispatch fee. Over the phone I was told that it would be processed and refunded the fee promptly. After a week I noticed the refund had not come back and called again to ask for status on this. Again I was told that a representative would reach out shortly to discuss this with me, and I was told the same thing when reaching out via text. No contact since then after another week. This company seems all too eager to charge fees and a premium for their services, regardless of if they are actually able to provide them. It's also very off-putting to see these responses from their customer service, seemingly trying to string along the customer until they forget or give up instead of providing a direct/honest response.I'd recommend avoiding them in favor of any other plumber in the city.

  Signature Heating, Cooling & Plumbing, LLC

  Date: 05/01/2025

  Hi ****,Thank you for bringing this to our attention. Im very sorry to hear about your experience and completely understand your frustration. After reviewing your comments, I looked into our system but couldnt locate a profile under your name or the email address provided, which has made it difficult to verify and ensure your refund was processed correctly.Based on what youve described, it sounds like we failed to clearly communicate the limitations of the work were licensed to perform, and we regret the inconvenience and confusion that caused. You should have received a prompt and transparent resolutionespecially once it was confirmed we couldnt help with your particular sewer repair.We want to make this right. Please contact me directly at ********************************************** or reply here with your full name, service address, or phone number so I can locate your file and ensure the dispatch fee is refunded as promised.We appreciate the opportunity to learn from this and do better moving forward. ******************** Signature Heating, *******************************************

  Signature Heating, Cooling & Plumbing, LLC

  Date: 05/01/2025

  On further review I did find your information and confirmed that the refund was processed. We apologize for the confusion and frustration of the situation. Thank you for reaching out to make me aware of this. I went and had a conversation with our call center about how to approach something like this in the future.

• Review fromDL R

  Date: 03/30/2025

  5 stars
  Signature sent out ****** *. to shutdown our heater and get out swamp cooler up and running. ****** *. did a fantastic job, was very helpful in explaining what all he did, and also went out of his way to replace a broken item not directly tied to the job he was doing, and took pictures of our roof to show us some water and other damage that has occurred. Above and beyond services. Was nervous when ******** was bought by Signature, but so far, thing have been great. No decline in service. I recommend Signature and ****** *. without hesitation.

• Review fromTim H

  Date: 12/31/2024

  1 star

  Tim H

  Date: 12/31/2024

  I called signature heating and plumbing to get a quote on a draft inducer motor installation for my furnace .I was already aware of what part needed to be replaced because my father-in-law is a retired contractor and he inspected the furnace yesterday and advised me that the draft inducer motor needed to be replaced.The fee for Signature plumbing to come out was $77 plus tax, which came out to $82.87 with taxes. I was totally fine with paying the inspection cost, even though I already knew what the issue was. I was hoping they would have the integrity to give me a reasonable quote. I was taken aback when the technician advised me that the cost would be almost $1400. I conducted research yesterday, 12/30/24 and for an OEM factory replacement part would cost $340 plus tax, there would be an additional 10% off for signing up with my email in which I did. If I had gone with a non-factory part it wouldve cost me even less which was about 165+ tax. I in turn showed the technician how much the part would cost, I asked him to give me an itemization of the charges that signature plumbing and heating was charging and he said they do not do itemization and that I would have to call a supervisor. Once he left, I called and left a message for the supervisor to call me. The supervisor, ***** ******* called me and I asked him to explain why the cost would be so high and he gave me a generic answer that it was for the technicians expertise and the warranty and for peace of mind. Even with the cost of installation and the part, there is absolutely no justification for it to be $1400 (The technician also told me that it would take 15 minutes to install that part and if I had any mechanical know how I could do it myself).There was another individual who interjected when I was talking to Mr. ******** I did not get his name, but he told me to do what I had to do and he hung up on me once I advised him that I was going to leave a bad review on ******. Stay away from this company!!

  Signature Heating, Cooling & Plumbing, LLC

  Date: 01/01/2025

  Dear Mr ************ you for taking the time to share your concerns. At Signature Heating, Cooling, and Plumbing, we value transparency and providing upfront pricing to empower our customers to make informed decisions. Id like to address your feedback directly to clarify what happened and explain our process.When our technician visited your home, they conducted a thorough evaluation of your system. While you had identified the draft inducer motor as the issue, its not uncommon for customers to focus on one specific part they believe is the problem. However, our approach is to ensure the entire system is evaluated to rule out additional concerns that could compromise the performance or safety of your furnace. This thorough evaluation is part of our commitment to providing long-term solutions, not just short-term fixes.Regarding the cost you were quoted, our pricing reflects more than just the cost of the part. It includes the expertise of licensed technicians, comprehensive labor, and a warranty that ensures peace of mind. Additionally, our flat-rate pricing structure allows us to provide an upfront quote, so there are no surprises later. While it may seem high compared to purchasing the part independently, our pricing also accounts for liability insurance, safety protocols, and the costs of running a reputable, licensed business. These factors are critical when working on a gas-burning appliance, where safety is paramount.We understand that our services may not align with everyone's budget or expectations, and we respect your decision to seek alternative options. However, we caution against choosing based solely on cost, as improperly installed equipment can lead to serious risks.Finally, regarding your conversation with our **********, we strive to maintain productive and respectful communication. Unfortunately, the conversation became emotionally charged, and a second ********** intervened to end the call when it was no longer constructive. While we understand your frustration, we ask that interactions remain respectful to ensure the best possible outcome for everyone involved.We appreciate your feedback and hope this response clarifies our process and perspective. If you have any further questions or would like to discuss this matter in more detail, please dont hesitate to reach out to me directly.Sincerely, Sky ******* General Manager Signature Heating, Cooling, and Plumbing

• Review fromSusan B

  Date: 12/20/2024

  5 stars
  I would like to sincerely thank Jorge Villaruel of Signature for troubleshooting my electrical problem. I called on Thursday December 19th with a problematic dryer connection. Jorge arrived Friday December 20th and fixed the problem. I am thankful and will certainly call with future electrical needs.

• Review fromMolly M

  Date: 11/23/2024

  5 stars
  ***** ***** of Signature Heating and Cooling diagnosed and solved a problem we were having with our water heater. He was very thorough and clear in his communication. I appreciate his competence.

• Review fromRay A

  Date: 10/29/2024

  1 star

  Ray A

  Date: 10/29/2024

  The management of this company has no perception of customer service. After finding a leak in my hot water system and about 300 gallons of water on the floor, I called this company. As the system was about 10 years old, I agreed to replace the water tank, circulation pump, ball valves and associated pipework. I agreed the price to get the problem fixed and accept that decision is on me. However, on completion I asked for an invoice showing the breakdown of costs for parts and also labor so that I could be better informed as to where the money went. After 4 attempts I was told by a company manager that they do not provide detailed invoices, just a job total. Therefore, as near as I am able to determine, I paid (approximately) $2000 for parts and $3000 for labor, which for 6 hours on site equates to $500 per hour. I would not recommend this company. Always insist up front on a fully detailed breakdown of costs before accepting. Treat that breakdown as your evidence, should you need it. I was told that someone would be in touch to discuss further, but that has not happened.

  Signature Heating, Cooling & Plumbing, LLC

  Date: 10/31/2024

  Hello,I'm sorry to hear about your negative experience and the lack of communication from our staff. This is not the type of service I want any of our customers to have. We take pride in being transparent with our pricing because, like any business, we need to maintain profitability. Our pricing structure breaks down as follows: 50% goes toward materials and labor, 35% covers overhead expenses required to run the business, and the remaining 15% represents our target profit margin if everything goes as planned.The costs associated with your service extend beyond the time the technician spends at your home. These additional costs include driving time, sourcing materials, and proper disposal of old equipment. We believe that upfront pricing helps avoid disputes about specific details such as the route taken, the price of materials, or other potential concerns. Our policy is to purchase from local distributors to ensure reliable customer service and swift problem resolution. Online purchases, while sometimes cheaper, come with risks such as delays due to damage during transit and complicated warranty claims.If our team provided the price upfront, you agreed to it, and we completed the work as specified, we believe we fulfilled our commitment fairly. While it's true that lower prices can sometimes be found, smaller companies with minimal overhead can offer services at reduced rates. However, these companies often come with trade-offs, such as limited availability when the owner is unavailable or a shorter business lifespan.We do not provide time and materials breakdowns after the work has been completed. I believe you spoke with *******, our plumbing manager, who explained this policy. In the future, requesting a cost breakdown before work begins may provide you with the details you need.We stand by the quality of our work, backed by both our warranty and the manufacturers warranty. Our team is available 24/7/365 to assist you if any issues arise.Thank you for your understanding.

• Review fromTerry S

  Date: 10/25/2024

  5 stars

  Terry S

  Date: 10/25/2024

  After trying several other companies, I finally found the perfect fit with Signature, and Adrian G. The product is everything I was looking for, and the customer service is top-notch.

  Signature Heating, Cooling & Plumbing, LLC

  Date: 10/28/2024

  Thank you so much for your kind words and for choosing Signature! Were thrilled to hear that you found the perfect fit with us and that ****** *. was able to meet your expectations. Providing top-notch customer service and quality products is always our goal, so it means a lot to know we hit the **** for you. We truly appreciate your business and look forward to continuing to serve you in the future!

• Review fromStephen M

  Date: 10/08/2024

  5 stars

  Stephen M

  Date: 10/08/2024

  A shout out to Richard from Signature Heating and Plumbing. He came to service our heater, A/C, and minisplit unit. He was very fast, friendly, and knowledgeable.

  Signature Heating, Cooling & Plumbing, LLC

  Date: 10/28/2024

  Thank you for the wonderful shout-out! We agree, he rocks! We're so glad to hear that ******* provided you with quick, friendly, and knowledgeable service. At Signature Heating and Plumbing, we take pride in our team, and ******* is a perfect example of our commitment to quality and customer care. We appreciate your trust in us and look forward to being here whenever you need us!We agree

• Review fromShanna J

  Date: 07/25/2024

  5 stars
  Excellent service. They showed up at the time I was quoted and were very professional. They presented all my options and allowed me to choose which one I was comfortable doing. I ended up getting a new air conditioner and heater. I would recommend to friends and family.

• Review fromSusie E

  Date: 07/06/2024

  5 stars
  ******* from signature did a fantastic job at our home on hvac. He was able to diagnose the problem quickly and gave a solution.