Reviews

I called signature heating and plumbing to get a quote on a draft inducer motor installation for my furnace .I was already aware of what part needed to be replaced because my father-in-law is a retired contractor and he inspected the furnace yesterday and advised me that the draft inducer motor needed to be replaced.The fee for Signature plumbing to come out was $77 plus tax, which came out to $82.87 with taxes. I was totally fine with paying the inspection cost, even though I already knew what the issue was. I was hoping they would have the integrity to give me a reasonable quote. I was taken aback when the technician advised me that the cost would be almost $1400. I conducted research yesterday, 12/30/24 and for an OEM factory replacement part would cost $340 plus tax, there would be an additional 10% off for signing up with my email in which I did. If I had gone with a non-factory part it wouldve cost me even less which was about 165+ tax. I in turn showed the technician how much the part would cost, I asked him to give me an itemization of the charges that signature plumbing and heating was charging and he said they do not do itemization and that I would have to call a supervisor. Once he left, I called and left a message for the supervisor to call me. The supervisor, ***** ******* called me and I asked him to explain why the cost would be so high and he gave me a generic answer that it was for the technicians expertise and the warranty and for peace of mind. Even with the cost of installation and the part, there is absolutely no justification for it to be $1400 (The technician also told me that it would take 15 minutes to install that part and if I had any mechanical know how I could do it myself).There was another individual who interjected when I was talking to Mr. ******** I did not get his name, but he told me to do what I had to do and he hung up on me once I advised him that I was going to leave a bad review on ******. Stay away from this company!!

Dear Mr ************ you for taking the time to share your concerns. At Signature Heating, Cooling, and Plumbing, we value transparency and providing upfront pricing to empower our customers to make informed decisions. Id like to address your feedback directly to clarify what happened and explain our process.When our technician visited your home, they conducted a thorough evaluation of your system. While you had identified the draft inducer motor as the issue, its not uncommon for customers to focus on one specific part they believe is the problem. However, our approach is to ensure the entire system is evaluated to rule out additional concerns that could compromise the performance or safety of your furnace. This thorough evaluation is part of our commitment to providing long-term solutions, not just short-term fixes.Regarding the cost you were quoted, our pricing reflects more than just the cost of the part. It includes the expertise of licensed technicians, comprehensive labor, and a warranty that ensures peace of mind. Additionally, our flat-rate pricing structure allows us to provide an upfront quote, so there are no surprises later. While it may seem high compared to purchasing the part independently, our pricing also accounts for liability insurance, safety protocols, and the costs of running a reputable, licensed business. These factors are critical when working on a gas-burning appliance, where safety is paramount.We understand that our services may not align with everyone's budget or expectations, and we respect your decision to seek alternative options. However, we caution against choosing based solely on cost, as improperly installed equipment can lead to serious risks.Finally, regarding your conversation with our **********, we strive to maintain productive and respectful communication. Unfortunately, the conversation became emotionally charged, and a second ********** intervened to end the call when it was no longer constructive. While we understand your frustration, we ask that interactions remain respectful to ensure the best possible outcome for everyone involved.We appreciate your feedback and hope this response clarifies our process and perspective. If you have any further questions or would like to discuss this matter in more detail, please dont hesitate to reach out to me directly.Sincerely, Sky ******* General Manager Signature Heating, Cooling, and Plumbing

The management of this company has no perception of customer service. After finding a leak in my hot water system and about 300 gallons of water on the floor, I called this company. As the system was about 10 years old, I agreed to replace the water tank, circulation pump, ball valves and associated pipework. I agreed the price to get the problem fixed and accept that decision is on me. However, on completion I asked for an invoice showing the breakdown of costs for parts and also labor so that I could be better informed as to where the money went. After 4 attempts I was told by a company manager that they do not provide detailed invoices, just a job total. Therefore, as near as I am able to determine, I paid (approximately) $2000 for parts and $3000 for labor, which for 6 hours on site equates to $500 per hour. I would not recommend this company. Always insist up front on a fully detailed breakdown of costs before accepting. Treat that breakdown as your evidence, should you need it. I was told that someone would be in touch to discuss further, but that has not happened.

Hello,I'm sorry to hear about your negative experience and the lack of communication from our staff. This is not the type of service I want any of our customers to have. We take pride in being transparent with our pricing because, like any business, we need to maintain profitability. Our pricing structure breaks down as follows: 50% goes toward materials and labor, 35% covers overhead expenses required to run the business, and the remaining 15% represents our target profit margin if everything goes as planned.The costs associated with your service extend beyond the time the technician spends at your home. These additional costs include driving time, sourcing materials, and proper disposal of old equipment. We believe that upfront pricing helps avoid disputes about specific details such as the route taken, the price of materials, or other potential concerns. Our policy is to purchase from local distributors to ensure reliable customer service and swift problem resolution. Online purchases, while sometimes cheaper, come with risks such as delays due to damage during transit and complicated warranty claims.If our team provided the price upfront, you agreed to it, and we completed the work as specified, we believe we fulfilled our commitment fairly. While it's true that lower prices can sometimes be found, smaller companies with minimal overhead can offer services at reduced rates. However, these companies often come with trade-offs, such as limited availability when the owner is unavailable or a shorter business lifespan.We do not provide time and materials breakdowns after the work has been completed. I believe you spoke with *******, our plumbing manager, who explained this policy. In the future, requesting a cost breakdown before work begins may provide you with the details you need.We stand by the quality of our work, backed by both our warranty and the manufacturers warranty. Our team is available 24/7/365 to assist you if any issues arise.Thank you for your understanding.

After trying several other companies, I finally found the perfect fit with Signature, and Adrian G. The product is everything I was looking for, and the customer service is top-notch.

Thank you so much for your kind words and for choosing Signature! Were thrilled to hear that you found the perfect fit with us and that ****** *. was able to meet your expectations. Providing top-notch customer service and quality products is always our goal, so it means a lot to know we hit the **** for you. We truly appreciate your business and look forward to continuing to serve you in the future!

A shout out to Richard from Signature Heating and Plumbing. He came to service our heater, A/C, and minisplit unit. He was very fast, friendly, and knowledgeable.

Thank you for the wonderful shout-out! We agree, he rocks! We're so glad to hear that ******* provided you with quick, friendly, and knowledgeable service. At Signature Heating and Plumbing, we take pride in our team, and ******* is a perfect example of our commitment to quality and customer care. We appreciate your trust in us and look forward to being here whenever you need us!We agree

*********************, HVAC Service Technician, very knowledgeable, professional, with attention to detail, I have and will continue to recommend Signature Heating and Cooling Plumbing Electrical

Thank you so much for taking the time to leave us and **** a positive review. We greatly appreciate your recommendation, it means the world to us!