Complaints

• Initial Complaint

  06/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I wish to file a complaint against the following health care equipment provider: A&R Medical Supply 6900 College BLVD, Suite 550 Overland Park, Kansas 66211 ******* ***** Mattress 5 Zone Dry Pressure X9999 Semi Electric I rented on behalf of my spouse who was recovering form a broken hip: The equipment rental company would not bill my primary provider Medicare nor my secondary, Tricare4Life I made provisions for the using a bed after three months and was about to request the equipment provider to pick up that equipment: They stopped billing me and ignored me for more than a year. I stopped caring assuming they, like all medical equipment companies are incompetent. In early April I received a massive back bill and emailed the provider insisting the provider remove the equipment before I negotiate payoff. They, to do this date, have not responded. I insist that they recover the equipment and they document its condition. I have photographic evidence that it is undamaged. of its condition. Regards ****** * ***** **** ********** ** ** ************ ** ***** ###-###-####

• Initial Complaint

  04/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  A&R Medical Supply is fraudulently billing for claims that were already processed by my health insurance provider. As a contracted provider they are not allowed to keep billing once to annual out of pocket has been met and in any event the insurance statements clearly state that there was no amount due to A&R. Nevertheless they harmed my credit rating and I got the state insurance commissioner settling the bankruptcy hearing for the insurance company *** ****** ****** ***********. ******* ***** to write them a cease and desist order. They temporarily stopped the fraudulent damage to my credit but have sent me a fraudulent bill. They never even sent the fraudulent bill they just sent it to collections initially. They have had staff changes and the last staff person who gave me the machine under warranty and I returned the machine left in the middle of the process so there were scores of administrative mistakes on their end. I have contacted them but they refuse to stop harassing me. The state office of Insurance contacted them as they were a contracted provider who is billing fraudulently but the insurance company is out of business.

  Business response

  05/26/2022

  After looking into the account we did discover that the patient did not need to be sent to collections as the patient had been paid in full. I have called the patient to appologize about the misunderstanding.

  Customer response

  05/26/2022

  Complaint: ********
  
  I am rejecting this response because: No despite receiving a positive call today From A&R apologizing for the invalid debt billing and past collection impacting my credit rating I also today received a new letter from a collection agency Bergman& Rabin ***** ******* *** Overland Park, Kansas 66223 continuing to try to collect on this debt. That debt collection agency contact is *** *** ****. The file number is *******. I told them in writing the debt was invalid and to contact A&R so A&R needs to get this new collection agency to cease and desist and send me something in writing. I did A& and thought it was resolved until I got this new letter dated May 20th 2022 from the collection agency. I appreciate the call from A&R but case is not closed until collection file is fully closed and they desist contacting me and impacting my credit. Bergman & Rabin needs to be notified by A&R that there is no debt. Thank you for your assistance in helping to resolve this matter. I think it is close to resolved but not quite resolved fully. 
  
  Regards,
  
  ***** ****** *******

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

   

   

  Business response

  08/23/2022

  The letter the patient received was sent prior to the patient being taken out of collections. The issue was a timing issue, which i appologize happened. I did verify that the patients name has been taken out of collections.

  Customer response

  08/24/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ****** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩