Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed monthly service would be $455.25 for grounds maintenance twice a month without any commitment and able to cancel any anytime. Included when signing up for their service is yearly weed control and water irrigation audit. I paid in full for July 2023. They made an unscheduled visit in early August. Therefore, I canceled the service 8/9/23 and paid for half the month. I emailed ***** ****** their manager/representative and informed I made three payments for three visits. I was never told I still had to pay the rest of the month and never told to reschedule another service for the remaining month if I still have to pay for the remaining month. I was sent recurring bills for September therefore I informed the company and they sent a new bill of $227.62 owed for August. I was told I will be sent to collections if not paid. There was never a second yard service for the month of August completed. Therefore they need to come out to complete the job and I will pay them, or we are settled.

  Customer Answer

  Date: 10/09/2023

  
  This company sent me a new bill 9/22/23 for a job they did not finish (yard service) for the month of August. They sent me to collections the same day they sent the bill 9/22/23. I had already made a payment 9/27/23 to settle and be done with their threats regardless of the job being incomplete. I received a letter in the mail today from collections for an unpaid debt. Again already paid. They should be paying me for an unfinished job.

  Business Response

  Date: 10/30/2023

  Good Morning - 
  This is ***** ********, Director of Operations for Red Shovel Landscape.  This is the response to a Complaint received from ***** *******.  The client file with Red Shovel Landscape has been closed, as well as the case with the collection agency.  According to our notes and in having a conversation, with the Client Rep. and our Billing department, this is more of an issue in communication rather than anything else.  *** ***** was made aware from the beginning that her monthly bill was determined by adding several different services and dividing by twelve.  This in no way was ever presented as a pay-as-you-go for maintenance service.  
  The service that *** ******* signed up for included bi-weekly maintenance, weed control for the year, and an irrigation audit.  In order to make this cost-effective for our clients we divide it by twelve, and bill it monthly.  The service we provide is all front-loaded in the year.  We do this in order to make sure our clients' properties are looking as good as possible and in doing so are able to manage the time frame at the property. 
  Technically, because we front load these services *** ******* received a year's worth of services for a fraction of the price being that she canceled her services 2 months into the year.  Again, according to the notes in the file, this was explained several times.  
  Hopefully, this helps provide insight and understanding into the case *** ******* has filed a complaint about.  

  Appreciatively, 

   

  ***** ********