Business ProfileforTriCore Reference Laboratories

I had an appointment for this morning at 8 am, 6/28/2023. I made the appointment yesterday at 3:41 pm, 6/27/2023. I was never given a confirmation number. I showed up at ******************************/Tricore offices early. I was told that if I didn't have a confirmation number, I would be treated as a walk in. There were ten people ahead of me. I called the Tricore main number and they were able to look up my appointment and provide me with a confirmation number. . When I took the confirmation number to the person at the Tricore front desk, she said that now I was late (again I arrived EARLY), I would be considered a walk-in. There were ten people ahead of me. I just left the building. This is a horrible way to conduct business. Shame on whoever trains the staff. I know good help is more difficult to find these days, but at least try to hire competent people. Again, I never received a confirmation number and the person at the desk was either unable or unwilling to look the number up, despite the fact that I was able to call the main number and receive the confirmation after giving my name and date of birth. Horrible customer service and incompetent personnel.

TriCore Received notification of this Customer Review on 11/28/2023. Below is **********************'s response:To Whom it May ************* you for Notifying TriCore of the Consumer Review submitted on 06/28/2023. TriCore is committed to excellence in patient care and takes this patients concerns with our appointment processes and customer service very seriously. We were not provided with a patient care center location which makes it difficult to determine which of our 42 sites this patient visited. We have reviewed the ***** patient satisfaction survey results from that month, focused on June 27th and 28th, and do not see any feedback comments that correspond with the patients complaints. The ****************** has also reviewed all nonconforming event cases for that same period. We did find one case initiated from a patient phone call into our ************************ that was similar and noted that it had been investigated and corrective action taken. As no contact information was provided, we did not reach out to the caller during or after the investigation.TriCore Laboratories strive to provide excellent customer service and find that continuously monitoring the thousands of patient satisfaction surveys we receive monthly allows us to respond quickly when we have not met the high expectations of our patients. We are proud that we consistently maintain a patient satisfaction net promoter score over 75 and constantly strive to do better.Thank you again for the opportunity to investigate this matter.

TriCore Received notification of this Customer Review on 11/28/2023. Below is **********************'s response:To Whom it May ************* you for Notifying TriCore of the Consumer Review submitted on 06/28/2023. TriCore is committed to excellence in patient care and takes this patients concerns with our appointment processes and customer service very seriously. We were not provided with a patient care center location which makes it difficult to determine which of our 42 sites this patient visited. We have reviewed the ***** patient satisfaction survey results from that month, focused on June 27th and 28th, and do not see any feedback comments that correspond with the patients complaints. The ****************** has also reviewed all nonconforming event cases for that same period. We did find one case initiated from a patient phone call into our ************************ that was similar and noted that it had been investigated and corrective action taken. As no contact information was provided, we did not reach out to the caller during or after the investigation.TriCore Laboratories strive to provide excellent customer service and find that continuously monitoring the thousands of patient satisfaction surveys we receive monthly allows us to respond quickly when we have not met the high expectations of our patients. We are proud that we consistently maintain a patient satisfaction net promoter score over 75 and constantly strive to do better.Thank you again for the opportunity to investigate this matter.