Business ProfileforNew Mexico Gas Company, Inc.

Today’s date is February 9, 2023. This complaint is regarding New Mexico gas Company. I received a bill for almost $400. I have talked to over 100 people that are having the same issue with New Mexico gas. they stated to some of the people that they didn’t have enough people to go out and read the meters so now they’re getting bills that are well over $300. Now when I just called and got off the phone with a lady called ***** last name starts with A. She stated that my meter has been misread for almost a year. I asked her if her workers understand how to read the meters. No response. I didn’t ask her if I can set up payment arrangements so I don’t get late fees late charges or it hit my credit. She stated no.! She told me I have to wait until after I am past due to be able to set up payment arrangements. I then asked her why I would have to wait to make up arrangements. She did not respond. I asked her or are you guys just waiting for it to hit my credit report. She was kind of mumbling something and I did couldn’t make it out. She continuously tried to interrupt me, I asked her please not to let me talk. I did tell her that I believe it was not legal for them to wait to set up payments until it had already hit my credit report. To me my credit report is everything. She was not helpful at all and did not care about the issue that they’re causing many many people. This should not be legal or right for a company not to build properly. I believe it was not legal for them to wait to set up payments until it had already hit my credit report. To me my credit report is everything. She was not helpful at all and did not care about the issue that they’re causing many many people. This should not be legal or right for a company not to bill properly. So people know how much money in their budget they can use. I have no income and to be able to make a payment like this is unfathomable. They Should have to read the meters and provide a reasonable bill for that timeframe.