ComplaintsforGalles Chevrolet Company

• Initial Complaint

  09/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sechedule an appointment the week of the 15th and requested that galles order a wheel for me and that I would need 2 tires. The woman I spoke with several times lacked phone etiquette and the tech assigned to my vehicle has had very limited communication. On 8/29 my vehicle was towed I called to ensure my vehicle was taken to the right place and they advised that my technician wouldn’t be available until Thursday again I had an appoint to drop off the vehicle on the 29th. I didnt receive a call on Thursday so I called on Thursday 9/1 and didn’t receive a call back till Friday late afternoon from my assigned technician advising of what I needed and that they would order my parts and that I would get a call back on Thursday 9/8 I didn’t receive a call back still so I contact galles corporate and has a case opened. My case manager advised he would reach out to galles and the manager as well as the district rep is what I believe he advised and upon speaking with my case manager yesterday 9/12 he advised he still had not heard back. Today is 9/13 2:00pm and still have no update on my vehicle and I still do not have my vehicle. This is the 3rd week I have been waiting for a tire repair please help me as this is my only vehicle. thanks

  Business response

  09/14/2022

  Case ID : ********

  Mr. **** was informed on the day he dropped off his vehicle by his service advisor Leonard G***** that his damaged wheel would have to be ordered and that it would take 7 to 10 business days to arrive and that we would contact him once the wheel arrived to give him an estimated day and time to pick up his vehicle. 

  Mr. **** called Chevrolet Customer care and was told the same thing.

  Mr. ****'s wheel arrived this afternoon 9/14/ 22 and he was contacted by *******, his service advisor and Ted G*******, Service manager to make him aware that his vehicle would be ready for pick up by 6 PM today. 

  We consider this case closed. 

   

  Eddie E*******

  General Manager

   

   

   

• Initial Complaint

  01/14/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I'm a disabled TBI survivor. Galles Chevrolet took advantage of me by selling me over $7000.00 dollars of polices I did not want and by selling me a Chevrolet pickup certified by Galles that has mechanical problems ie the engine will not idle correctly and the transmission clunks when it shifts. Also they sold this pickup with warn out tires. My wife and I could have died from a blowout we had in less then 10,000 miles of driving. Save yourself stress and headaches and do not trust this dealership! I want my pickup fixed and I want to save anyone else from getting ripped off by Galles certified.

  Business response

  02/28/2022

  We are just now receiving this complaint because of email issues.   This is from our GM who also tried to respond online.  
  

  Regarding case ID #********
  Good afternoon Ms. *********. 
  
  I have resolved the above complaint that you submitted to me on 2/11/22. I attempted to log on to he BBB portal to respond to the resolution but unfortunately my emal is not valid. I will give you a quick recap below for your file and please activate my email address for any future needs.
  
  My correct work email is ********************
  
  I spoke to Mrs. ***** and after I restated the reason for my call I agreed to re-imburse them for the replacement tire on their vehicle that had a blow out even though I should not have to do so since they have added well over 10,000 miles to the vehicle since they bough it. I also confirmed for them that the Platinum service contract and the maintenance agreement they purchased are both valid and in full force for them to use it at any GM dealership in the country as they were under the impression that the policy was not in effect. I emailed and texted them a copy of the service agreement that Chevrolet Protection plan emailed me when they confirmed that the policy is valid and ready to be used for any covered services on the contract.
  
  Mrs. ***** agreed to take the Truck to a nearby dealership in their travel location as they sold their home and are traveling in an RV and towing the truck behind it, which is not recommended. Mrs. ***** agreed that she is completely satisfied with our actions and based on our conversation I would recommend that you close this case because I don’t think you will be hearing from Mr. and Mrs. ***** because they intend to travel on their RV for a while.       
  
  Always at your service,     
  
  Eddie E*******
  General Manager
  Galles Chevrolet
  ###-###-####
  ********************
  *******************

   

   

   

   

  Customer response

  03/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  Regards,
  
  
  ***** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩