Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Iordered Wallace Sounds Wallabuds Pro on February 1, 2025 for the price of $49.99. The sound on the earbuds was terrible. It had very distorted sounding highs and absolutely no bass. I requested a return and refund by leaving two phone messages and sending four emails. Walla (***** ********) replied to my first email and asked if I wanted to receive a 25% refund of the cost of my earbuds and an $50 gift card for my next purchase. I replied no since I don’t trust the quality of their product. I sent three other emails but did not receive a reply. The request numbers on file with them should be - #*****, #*****

  Customer Answer

  Date: 03/03/2025

  Good morning,
  
  I received a refund from this company on 2/19/25. You can close my complaint.
  
  Thank you,
  
  ***** ********

• Initial Complaint

  Date:01/19/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have followed this companies return policy within there 30 rule. Now they say they cant make my refund go back in my debit card. I do not believe them because I use that same card on a daily basis. They have said it would be escaladed and resolved twice and I still do not have the refund..

  Business Response

  Date: 02/04/2025

  We have processed the refund, please expect 5-7 business days for the money to be returned back to the original payment method.

  Customer Answer

  Date: 02/06/2025

  Complaint: ********
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  *** ****

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Customer Answer

  Date: 02/14/2025

  Complaint: ********
  
  I am rejecting this response because:
  This business is not what they say they are. I did everything they required for my refund and they STILL have not held up their end. 
  
  
  Regards,
  
  *** ****

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the product on 17 December 2024, order number 209382. From the 24th of September 2023 I have been in Contact with the support team to sort out the faulty product. One of the speakers does not charge, making it completely useless. In response I was told to send images of the product which i have done since the 24th regularly, where they return stating their have not received anything. This prevents me from. Returning or exchanging the product or getting it fixed since their prerequisite to help me is sending images that they just casually deny receiving. I have attached screen shots of all the communication with them where they are not helping me at all but sending me I'm circles.

  Business Response

  Date: 12/06/2024

  The item (speaker) will be replaced but it will take from 3-5 business days. 

  Customer Answer

  Date: 12/12/2024

  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** *******

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two pair of ear pods against my better judgement. I have been on the road with my husband who is an over the road truck driver. When I returned home, opened package & no power to one pair. They refuse to exchange product for a new pair. NEVER ABLE TO USE THEM. Very ridiculous policy. Had I wanted a return I can understand. That wasn’t the case. DO NOT ORDER FROM THIS COMPANY!

  Business Response

  Date: 08/20/2024

  Hi *****,
  
  Thank you for reaching out, and I'm really sorry to hear about the issues with your WallaBuds Pro Earbuds. I’ve processed a full refund for you, as it sounds like you received a defective product. I’ll also notify our warehouse team, as we seldom encounter complaints like this.
  
  To make up for the inconvenience, one of our customer support agents will contact you shortly to arrange for a replacement. We hope you'll give us another chance to provide you with a better experience.
  
  Please let us know if there’s anything else you need.
  
  
  
  Best regards,

  Customer Answer

  Date: 08/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:12/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vendor vastly exaggerated the merits of their speakers. I have tried unsuccessfully to return the product although 30 day refund is avertised. Charge Card ransaction posted 11/14/23 through ******. ****** has refused to assist with my claim.

  Business Response

  Date: 12/18/2023

  Hello ****,
  
  Thanks for contacting Walla Sound Customer Support!
  
  To be able to return your product you would need to follow the next steps:
  
  1- Dispatch the parcel to the nearest post office 
  2- Write your order number ****** on the package along with the return address
  
  Returns Address - United States
  ***** ***** ******* ** *** **** ******* *** ***** ****** ******
  3- You are responsible for return fees.
  
  4- Once you get the tracking number for the returned item please contact us back with proof of return, so we can proceed with the process.
  
  Please send us back your return tracking number so we can monitor the progress and process the refund as soon as we receive the product back in our warehouse.
  
  Let me know if you need anything.
  
  Walla Sound Customer Support Team

• Initial Complaint

  Date:11/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of ear buds on the 14 of Nov. 2023. The very next day I called to tell them the right earbud was not charging. I left a few voice mails and emails.. no response for over 5 days. No return call back not even an acknowledgment from the CS line. Once I did start a conversation with the tech support line it’s been nothing but dodging and stonewalling me for weeks, now for the past week they keep telling me that the pics and videos I’ve sent to them proving earbud isn’t working they’re claiming it hasn’t been received, I’ve sent them at least 7 pics and a few videos .. I asked for my money back for the speakers since they’ve never worked and they will only refund 20% of the purchase price, that’s ridiculous… then I was told i have to pay for the shipping and cost to send it back to them if i want the measly refund. Then, i asked for them to be replaced, now they claim they can’t see my pics. I’m thinking they are waiting for the 30 days to expire so they’re not responsible for replacing them. I’ve never met such a horrible organization before in my life.

  Business Response

  Date: 12/18/2023

  Hello *******,
  
  Thanks for contacting Walla Sound Customer Support!
  
  Our team already processed the refund last December 1, 2023.
  
  You'll see the refund posted back to your account within 10 business days.
  
  You may return the product back to:
  
  ***** ***** ******* ** *** **** ******* *** ***** ****** ******
  Thanks again!
  
  Walla Sound Customer Support Team

• Initial Complaint

  Date:11/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to return due to poor fit and not working as advertised. Unable to communicate with customer support due to being ignored with calls and emails

  Business Response

  Date: 12/18/2023

  Hello **** -
  
  Thanks for reaching out and I am so sorry to hear that you wanted to return your Walla Buds Earbuds. Upon checking, we sent 2 follow up emails to you last month but didn't get a response but no worries! To be able to return your product you would need to follow the next steps:
  
  1- Dispatch the parcel to the nearest post office 
  2- Write your order number  on the package along with the return address
  
  Returns Address - United States
  ***** ***** ******* ** *** **** ******* *** ***** ****** ******
  
  3- You are responsible for return fees.
  
  4- Once you get the tracking number for the returned item please contact us back with proof of return, so we can proceed with the process.
  
  Please send us back your return tracking number so we can monitor the progress and process the refund as soon as we receive the product back in our warehouse.
  
  Let me know if you need anything.
  
  Walla Sound Customer Support Team

• Initial Complaint

  Date:10/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested a refund on multiple occasions & Walla Sound has continually ignored me and initially falsified & referenced dates of correspondence, refund, etc I want a full refund - they can have their products back if they send me a shipping label as I originally requested. If they want to refund me & don’t want the products back, I will dispose of them.

  Business Response

  Date: 11/15/2023

  Hello ******,
  
  Thanks for contacting Walla Sound Customer Support!
  
  I understand that you had concerns about your recent order and were considering canceling it and I am so sorry to hear that! No worries, we have gone ahead and processed a full refund last November 8, 2023. You should receive a refund notification to your email address on file. It will be posted to your original method of payment in 3-7 business days. The credit posting may vary per bank. 
  
  Please let me know if there's anything else I can do to help! 

• Initial Complaint

  Date:10/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ight 2 speakers on 9/9/2023. After I received the speakers, one came in damaged. The other one, once I paired it with my laptop, I realized it didn't have the sound I was looking for. I boxed them up in the boxes they were sent in, sent Interactive Innovations LLC an email letting them know I would like a return slip. I emailed them on 09/18, 09/20, 09/22, 09/23, 09/25, 10/01. I keep getting an response saying they are going to send me a return slip, but I never get one. I want a return slip & get a refund. That is all I want, for them to stand behind their product as they advertise.

  Business Response

  Date: 11/15/2023

  Hi *******,
  
  Thanks for contacting Walla Sound Customer Support!
   
   
  I understand that you had concerns about your recent. Our team processed a full refund last October 22, 2023. It should be posted to your original method of payment now but please take note that the credit posting may still vary per bank. 
  
  Please let me know if there's anything else I can do to help! 

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, Interactive Innovations misrepresents itself. When you search, in ******, "best bluetooth speaker" the top hit is this page (I shortened the link) ****************************  This page is not legitimate as there are no reviews online nor any references online to this company, ***** *****, outside of this page and the ***** ***** website itself. That page led me to this page *********************** The ***** ***** website itself, run by this company Interactive Innovations, is full of more fake reviews. I fell for the scam and spent around 150 dollars on speakers. I did not receive any subsequent email confirmation. I have contacted the company via phone and email asking for a refund and to cancel my order and no one has responded. I copied the reviews from ****** into a Word document and am attaching that here, as well as a thread on ****** that I found. In sum, "Interactive Innovations" is scamming customers by pretending to have a high end bluetooth speaker product that they do not have and marketing it through fake reviews and fake review websites.

  Business Response

  Date: 08/16/2023

  Hello ******* -
  
  How are you? I hope all is well with you. We received a notice from BBB last August 8, 2023, informing us about a complaint filed by one of our customers. I've had a chance to review your complaint, and I'd like to apologize for any frustration this situation has caused.
  
  I understand your concerns regarding the recent report but I want to assure you that our company is committed to ethical and transparent business practices. We have a track record of serving satisfied customers and delivered thousands of orders (speakers) already. We also take pride in delivering quality and affordable products and excellent customer service.
  
  Upon checking, you ordered the speakers (3), earbuds (1), and fitness watch (1) last August 7, 2023, and received the order confirmation email after a few minutes.
  
  Link to order confirmation email: *******************************************************************************************************

  
  You also contacted our support team on the same day and our team responded after a couple of hours and processed the refund in less than 48 hours.
  
  Refund Reference Numbers:
  • August 9, 2023 *************************** $14.99
  • August 9, 2023, *************************** $17.99
  • August 9, 2023, *************************** $119.97
  
  It's unfortunate that this misunderstanding occurred, I would like to work towards resolving this matter and ensuring your confidence in us. If you have any other specific concerns or questions, please feel free to respond to this email.
  
  I look forward to hearing from you soon!

  Customer Answer

  Date: 08/16/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  Dear Interactive Innovations, LLC,

  
  You handled my complaint professionally. You processed my refund fairly. I will gladly return the contents of the order to you if you will provide me with a prepaid shipping label. The box is unopened. My reason for rejecting the response is because it is not true that you are, as you put it, "committed to ethical and responsible business practices." Your business is built on lies. The reviews on your website are fake, and you are responsible for this site: ************************************************************** . It is a fake site set up to misrepresent your product. This is not ethical or transparent. I expect you to take it down so that other consumers don't get bamboozled like I did. Please send the prepaid shipping label to

  ******* ********* *** ********* **** ******* ***** ** *****And I will return your products unopened immediately.

  
  Regards,
  
  ******* *********
  

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]