Complaints

This profile includes complaints for Elevated Management Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Elevated Management Group, LLC

  Albuquerque, NM 87104-1433

  
• 

  Elevated Management Group, LLC

  933 San Mateo Blvd NE Ste 500 PMB 108 Albuquerque, NM 87108-1862

  
• 

  Elevated Management Group, LLC

  300 Menaul Blvd NW Ste A PMB 545 Albuquerque, NM 87107-1347

  
• 

  Elevated Management Group, LLC

  1710 Central Ave SW Ste D Albuquerque, NM 87104-1142

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renting from them in 2022. I seperated from active duty and communicated that over phone. Got an email saying the move out request was fine and then I find out I was never removed from the lease. Apparently the roommates left some unpaid dues and I’m stuck in collections with them at a place I haven’t lived in for 1,5 years

  Business Response

  Date: 04/30/2024

  We have let this person know the proper steps he needs to take to remedy the situation and he refuses to take those steps. He needs to call the collection company directly and make the dispute. then he will have to prove his case. Once he does that, they will reach out to me for more information if they need.

  There is nothing I can do at this point. He is also now harassing us. he called 17 times yesterday, text and will not stop. We have made a formal police report for stalking and harassment.
  

• Initial Complaint

  Date:01/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/24/24 I received an email from ****** ******** stating if I paid half balance of debt they would resolve. I called and spoke to a ******* who I explained I was not responsible for this debt as I was taken off the lease in 2021, I then stated this better not show on my credit report as I am trying to buy a home in next 6 months. He then tells me it already is. I looked into this and yes it is. I retrieved the document that the other tenant myself and owner of Elevated management had all signed on 6/19/2021 stating I was removed from said lease. I sent this in to ****** ******** and then followed up today with Elevated Management. Her reply was that I need to work with the collection agency. In the 1st place had they reviewed their files properly before submitting to a collection agency I would not have to be dealing with this matter. Now I have on my credit report that I have an unpaid bill for rent even in the sum of $6,181.49. Please help me get this resolved and removed from my credit report. This is causing me extreme stress.

  Business Response

  Date: 01/26/2024

  Hello,

   

  All debt questions have to be directed directly through the debt collection company. We are not allowed to have contact with the client since they are in a legal batter with them directly on our behalf.
  

  Customer Answer

  Date: 01/29/2024

  Complaint: ********
  
  I am rejecting this response because:

  Had they viewed their files responsibly my name would have never been sent to collections for this account as I was legally removed in 06/21. Also when I contacted the collection agency they advised they needed to speak to you to resolve this so seems to me like you two entities are passing the buck back and forth while I have an illegally debt on my credit report that you put there because you did not do your due diligence. How is this fair to me? From what they have told me YOU are the only one who can fix this. Is this incorrect?
  
  
  
  Regards,
  
  ********** *******

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 01/30/2024

  Unfortunately we cannot do anything. The client has to contact the collection company directly to correct any issues. We have sent them everything they requested.

  Customer Answer

  Date: 01/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have pulled my credit report this morning and this charge has been removed. Thank you so much for your assistance.
  
  Regards,
  ********** *******

• Initial Complaint

  Date:09/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m renting at Unit from this business in the amount of $1050.per month indicated on my signed lease. They’re charging me $2.49 transaction fee for the month of October. The rent is due the first of each month. I paid it today 09/30/23, one day early in the amount of of $1052.49. I decided to pay the $2.49 otherwise I’ll receive an email that will include a late fee charges for $2.49. I was never notified in writing or email about a transaction fee which is against their Rental Agreement. My lease expires 04/30/2024. I believe they will continue charging me this incorrect amount monthly. Last month they tried to overcharge me in the amount of $50.00 which they finally corrected after hassles with them. I’ve lived here 5 years and the last few months have experienced other problematic issues regarding maintenance. I took a photo of the rent due for Oct 1st, which is $1050.00. However my online portal indicates 1052.49

  Business Response

  Date: 10/02/2023

  We don't charge any fees for paying rent. Tenants can always mail or drop it off at no charge. The system is a credit card processing system and they charge processing fee just like any other business. We have no control over what they charge and how much. We wouldn't have any idea what fees are being charged.

  Customer Answer

  Date: 10/02/2023

  Complaint: ********
  
  I am rejecting this response because: I didn’t say rental fee in the complaint I’m complaining about a transaction fee. My monthly rental fee for Elevated Management is paid out of my account with **** ** ******* like it has for the last 5 years. My account summary with Elevated Management reflects that. My **** ** ******* account has the history as well. In August 2023 I noticed the transaction fee. My bank account reflects multiple payments, the rental monthly fee 1050.00 and 2.49 for the transaction the fee. 
  
  
  
  Regards,
  
  ******* *****   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a tenant I live at **** ******* **** ********* *********** *** ****** which requires renters insurance which I have purchased through USAA insurance elevated management is trying to insist on buying their insurance at a higher rate I was charged $25 when I already had insurance they refused to reverse charges I paid the $25 so I won't have any problems with my rent something needs to be done with these people that are charging a rate that is higher than normal rates Plus not educating tenants on how to submit insurance proof

  Business Response

  Date: 10/07/2022

  I don't show any insurance being charged to the account.

  Customer Answer

  Date: 10/07/2022

  Complaint: ********
  
  I am rejecting this response because:
  These are the charges they charged me when I had proof of insurance 
  Regards,
  
  ****** *****

  
  

  Business Response

  Date: 10/12/2022

  Because you did not upload documentation to the portal properly we can only stop future charges we cannot refund any prior charges.
  

  Customer Answer

  Date: 06/01/2023

  I am on a nine month lease where I live at **** ******* **** ********* *********** *** ****** my monthly rent according to the least is $580 I just found out that my rent increased for June 2023 to $655 when my rent is only supposed to be $580 until September 2023 when my lease is up elevated management is breaking my lease for a reason I don't know I talked to the owners of the property and they don't have any information on why my rent increase to $655 for June of 2023 I tried to contact elevated management they have not returned my phone calls they have not emailed me I tried to email them all of my emails did not go through because the people at elevated management do not work there anymore, they are in a clear violation of my lease agreement

  
  

  Business Response

  Date: 06/01/2023

  The lease is month to month and we can raise it at anytime with a 30 day notice. The notice was given within our rights.

  Customer Answer

  Date: 06/01/2023

  I am rejecting this response because: I have a sign lease until September 2023 I am not month to month renter and you cannot raise my rent until after the lease is expired
  
  
  
  Regards,
  
  ****** *****

   

  Business Response

  Date: 06/01/2023

  Correct the lease is signed and it is month to month.

  Customer Answer

  Date: 06/01/2023

  Complaint: ********
  
  I am rejecting this response because:

  Complaint: ********
  
  I am rejecting this response because:as I stated before I am on a term lease from January 2023 to September 2023 it states that I am to pay 580.00 per month until September 2023 after the term is finished, THEN I automatically go to month to month enclosing part of the lease in black and white.
  
  
  
  Regards,
  
  ****** *****

  
  

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Customer Answer

  Date: 06/01/2023

  I have been constantly harassed by elevated management they have lied to you about me being month to month rental when I am on a lease I had to hire a lawyer just to have my lease enforced these people do not need to be in business in New Mexico I am not accepting any responses from them

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Elevated management and specially the owner Kari never performed their expected contractual management duties. Then then charged an early termination fee when we sought different management for our property. Over $500 and never responded to emails and calls related to this dispute. They are both terribly in communication and execution of contractual requirements. I’m unable to access the final billing because they have locked us out of the owner portal as well. And refuse contact.

  Business Response

  Date: 08/22/2022

  Hello, We are sorry you feel this way. However, we feel that we complied with all terms of the contract and in compliance with all UORRA. We did not charge the full term fee because there was not enough money in the account to cover the balance. Elevated took a loss in the contract and we are not seeking any more damages. We feel that there is nothing more to be said about the contract and nothing is due to the owner and we are not seeking any funds as well.