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Business Profile

Real Estates

Berger Briggs Real Estate & Property Management, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 11, 2024 I submitted a maintenance request for *** ******* ***** ** *** ** ************ ** ***** Maintenance request #******* For a leak in bathroom ceiling in the tub area. Which continues to get worse and has now infiltrated the interior walls and bedroom closet. Causing an unsafe and unsanitary condition within the apartment. The maintenance request was not fulfilled with 7 days of submission as required by Uniform Owner-Resident Relations Act Sections 47-8-27.2 and 47-8-37NMSA 1978. My request continues to NOT have been fulfilled on the date of this submission July 29, 2024

    Business Response

    Date: 07/29/2024

    Our maintenance department and our plumber have had difficulty getting into the apartment above this gentleman's apartment to repair the water leak.

    I was scheduled for Monday morning at 9:30 am-today.

    It should be repaired and we will do the repairs in his unit now to bring his unit back up to standards.

    We are sorry for the delay, but the tenant above him made it difficult for us to finish this.

    Customer Answer

    Date: 07/30/2024

    Re: complaint ******** I have been in contact with ****** ****** and we have resolved the issue with an amicable solution. I am satisfied with the results and would like to close this matter as soon as possible. 

Berger Briggs Real Estate & Property Management, Inc. is NOT a BBB Accredited Business.

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