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Find a Location

Right Way Sales and Service has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Right Way Sales and Service

      7800 Lomas Blvd NE Albuquerque, NM 87110-7416

      BBB Accredited Business
    • Right Way Sales and Service

      9160 Coors Blvd NW Albuquerque, NM 87120-3100

      BBB Accredited Business

    Business ProfileforRight Way Sales and Service

    Used Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/9/2017

    Years in Business: 34

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Used Vehicle Sales and Service, Service, Repair & Maintenance, In House Financing

    Business Details

    This is a multi-location business.

    Find a Location

    Right Way Sales and Service has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Right Way Sales and Service

        7800 Lomas Blvd NE Albuquerque, NM 87110-7416

        BBB Accredited Business
      • Right Way Sales and Service

        9160 Coors Blvd NW Albuquerque, NM 87120-3100

        BBB Accredited Business
      Location of This Business
      7800 Lomas Blvd NE, Albuquerque, NM 87110-7416
      BBB File Opened:
      11/7/2017
      Years in Business:
      34
      Business Started:
      6/1/1990
      Business Started Locally:
      10/13/2017
      Business Incorporated:
      9/13/2017
      Accredited Since:
      11/9/2017
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 5060 for this business, issued by New Mexico Taxation & Revenue-Motor Vehicle Div. The expiration date of this license is 12/31/2024.

      These agencies may include:

      New Mexico Taxation & Revenue-Motor Vehicle Div

      PO Box 1028

      Santa Fe NM 87504-1028

      http://www.state.nm.us/tax/mvd/mvd_home.htm

      BBB records show a license number of 1928125 for this business, issued by Nationwide Multistate Licensing System. The expiration date of this license is 12/31/2024.

      These agencies may include:

      Nationwide Multistate Licensing System

      (855) 665-7123

      http://mortgage.nationwidelicensingsystem.org/Pages/default.aspx

      Type of Entity:
      Corporation
      Alternate Business Name
      • Right Way Sales and Leasing
      • ABQ, Inc.
      • Rightway Auto Sales and Leasing
      Hours of Operation

      Primary

      M:
      9:00 AM - 6:00 PM
      T:
      9:00 AM - 6:00 PM
      W:
      9:00 AM - 6:00 PM
      Th:
      9:00 AM - 6:00 PM
      F:
      9:00 AM - 6:00 PM
      Sa:
      9:00 AM - 4:00 PM
      Su:
      Closed
      Business Management
      • Mr. Brian Berkenpas, President
      • Ms. Kayla Timmins, Manager
      Contact Information

      Principal

      • Mr. Brian Berkenpas, President

      Customer Contact

      • Ms. Kayla Timmins, Manager
      Additional Contact Information

      Fax Numbers

      • (505) 338-5314
        Primary Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/25/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      Was financed a car that broke the very first week of owning it , it has been to rightway almost every single month for the problem with no resolution, I keep paying deductibles on a problem that is never fixed while still being expected to make the bi-weekly car payments. They will not actually solve the problem but still want me to keep giving them money for repairs that do nothing. The managers only solution is to give her more money!! FOR ANOTHER CAR instead of fixing the problem on the car that has been broken since I got it
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Margie L

      1 star

      08/22/2023

      I purchased a 2015 **** Escape Titanium SUV not even a year ago (October 2022) and it has been giving me problems since then. During the first month the vehicle had coolant issues like the tank tubing and radiator. And a few weeks after the Flywheel. Then a few weeks after the transmission went out and the now after 2 weeks after that was fixed Im having more issues. Now I believe its the flywheel, the fuel pump and A/C compressor. I spoke with ******, the person that sold me vehicle, about these issues and also to ******, the sales manager. ****** stated they couldnt due anything until I had 2 years and ****** was inventing lies about the situation stated I had so many mileages in which I believe I havent and by law for warranty its ***** in which I havent reached. second he threaten me that he was going to call service to give me the car back and not fix anything just because I stated that I was going to talk with a laywer and better business and this situation with them. I just cant understand if services were always done and I was always ontime on payments and i would always pay alittle extra. All I ask for a reliable vehicle thats going to last and not give me problems. In which it has Escapes have there defects and you can ask any mechanic. I would like a vehicle where I dont have to miss work all the time to get it fixed and I also dont want to be putting more money into it then its worth.

      Local BBB

      BBB Serving New Mexico and Southwest Colorado

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