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Business Profile

Dry Cleaners

All American Cleaners - Artesia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 weeks ago I dropped off two pairs of pants to have buttons sewn on. I was told I would be charged for cleaning but the sewing service would be free. I was assured that the buttons would be sewn on. They told me that service would be done on the 10th of April. But was not accomplished until the 13th Today I came in to pick up my pants but only pair had a button sewn on. I asked for a refund on the pair that did not have service done but they refused. I just want a refund. I paid for a service that was not completed.

    Business Response

    Date: 04/28/2023

    The consumer called on a Saturday and we were closed. We then called the consumer on Monday and resolved the issue. 

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On november 16 i took a suit, pants and dress shirt to this location to be dry cleaned. They were due on november 21. I have gone back 5 times total and asked for my items. They have said they are missing the dress shirt and to come back the next day since the shirt "it s probably on their next shipment". They have failed to produce the shirt. I was provided the phone numer for the manager Candice A***** and she has not responded. Left a voicemail and a text message at *** *** ****. No one offered reparation or a solution to the issue. I was mistreated the last time i went and talked to in a very condescending tone of voice by the front store clerk.

All American Cleaners - Artesia is NOT a BBB Accredited Business.

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