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Business Profile

Building Contractors

Desert View Homes, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this Desert View home in August 2022, and I have had many issues with this home since then. Today, February 17, 2023, I had to place another service request regarding the hot water pipes in the guest bathroom, and once again, I have not received a response. I have had several issues regarding repairs, and most of the time, I had to complete the work myself. One of my main concerns is that the house is not built properly. After having the furnace serviced, the technician saw some issues with the way the furnace was mounted and mentioned that the house was poorly insulated, and there were areas in the attic where the sun was shining through. He went to the back patio and showed me how the roof of the patio was not sealed off, which is why the sun was shining through the attic. This is what was written in his report: (Showed customer pictures of the stand where the unit is at two by fours, also took pictures and showed him to customer of several areas, where the light comes in through the house where is not properly sealed. Customer saw the area and took pictures as well.) My brother actually sealed some of the openings that were coming from the back patio where the sun was shining through the attic. I did mention these issues several months ago, and no one has responded. I spoke with a couple of different home inspectors; however, they do not inspect for code violations. Friday, January 27th, I received a call from *****, and he made an appointment so that I could sign some repair documents that were made to the house. (Never completed by Desert View.) As usual no one showed up. So typical! I would also like to know who I can contact to make sure that this home is code compliant and safe.

    Business Response

    Date: 04/19/2023

    We have received your complaint from the Better Business Bureau regarding warranty items on your home. Thank you for bringing this to our attention and allowing us the opportunity to regain your confidence in our company. It was a pleasure speaking with you today and once again, please accept our sincere apology for any inconvenience we have caused you. Providing our buyers with a quality home and service is our highest priority. I am pleased to know that since the day of this complaint all items have been addressed and corrected. Thank you for confirming. (I have attached signed work orders for your records.)

    Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. I look forward to serving you in the future.

    Customer Answer

    Date: 04/20/2023

    Better Business Bureau®:

    I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

    I do have some concerns regarding the mounting of the furnace, however ****** said that it meets the builder's code and if I should have any problems with the furnace, Desert View will take care of it. I am actually surprised that the furnace would be mounted as cheaply as it has been. In comparison to other homes that I had purchased, this was the worse that I had ever seen. 

    Regards,

    ****** ********

  • Initial Complaint

    Date:05/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my home built in June of 2021. I had a few issues that needed repairs. The warranty team came and fixed majority of the issues but failed to repair my shower which got a crack in the wall. I filed several complaints about the crack. I was told to buy a sealant for the crack because the team wouldn’t be able to fix the crack. This is unacceptable because this house is under a year old. It should be covered under the warranty because there’s nothing in the warranty manual that states or says that this is not covered in warranty. This is not my fault, this is due to the house settling. I can not upload a file because the warranty book is over 25 pages and it doesn’t talk about shower tile repairs.

    Business Response

    Date: 07/05/2022

    Dear BBB,

    Thank you for forwarding and sharing our customers concern. We truly understand the disappointment this could bring to them. To begin, cracks in tile are not covered in warranty. for ex. the following items in the orientation report are excluded from warranty, cracks, chips, scars, stains, dents, burns and scratches to any materials after orientation sign off, they are considered Wear and Tear items. However, that being said, we truly understand how this can be concerning to our homeowner and we want to help. I have met with our Customer Care manager, and we will be overlooking the exclusion to this item and making arrangements to get this repaired for them as soon as possible. We really want our homeowners to be happy and we need to accomplish taking care of this item for them. 

Desert View Homes, LLC is NOT a BBB Accredited Business.

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