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Business Profile

Collections Agencies

Collection Resources, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Collection Resources, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Collection Resources, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with collection resources inc they did not provide me with the original contract as requested .

      Business Response

      Date: 03/03/2025

      Hello, after reviewing account notes i find you talk to one of our representatives today and in which she offered you a settlement offer to take care of your account. I will request a copy of an itemized statement along with a signed consent form from the time of service. As soon as our office received the requested documents, we will forward to the email address we have on file for you. We do not have a social security number for you to notify the credit reporting agencies of your dispute. If you would like us to update your credit files, please call our office to provide a social security number. 

    • Initial Complaint

      Date:10/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with COLLECTION RESOURCES INC i do not have a contract with COLLECTION RESOURCES INC, they did not provide me with a the original contract as requested.

      Business Response

      Date: 10/16/2024

      Our office has on file documentation validating your account here in collections. We do have your email address on file and will be emailing you validation of your account. We have sent a temporary request to CRA's requesting deletion from their credit files to allow you 30 days to review the documentation. Please call our office at your earliest convenience so we can discuss with you your questions or concerns. ***** ********. 

    • Initial Complaint

      Date:10/15/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with COLLECTION RESOURCES , I do not have a contract with Business Headquarters Location, they did not provide me with the original contract as i requested

      Business Response

      Date: 10/16/2024

      Our office received your dispute this morning stating you are not liable for your collection account. We have reached out to the original creditor for your account requesting validation and any signed documents from the time of service. As soon as we receive this information, we will forward to you at the email address you had provided at the time of service. We have also sent a temporary manual request to the 3 major credit bureaus requesting deletion from their credit files during the dispute process. Should you have any further questions, you may call our office and one of our representatives can assist you. 

      Customer Answer

      Date: 10/18/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau®:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *** *********

    • Initial Complaint

      Date:01/14/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable with the debt from COLLECTION RESOURCES. I do not have a contract with collection resources. Collection resources did not provide the contract as requested.

      Business Response

      Date: 01/17/2024

      Your account number ******* has been cancelled from Collection Resources. We have notified all 3 major credit bureaus requesting deletion from their credit files. If you should have any further questions or concerns, you will need to contact the original creditor. 

      Customer Answer

      Date: 01/17/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau®:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ********** ******

    • Initial Complaint

      Date:08/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business has false information and attempting to collect on debts that do not exist. I requested paperwork proving the validity of the debt they are attempting to collect and they told me they don't have it claiming the original creditor has that. I contacted my original creditor and they have NO records of sending anything to this collection agency or any other agency because my account is current.

      Business Response

      Date: 08/05/2022

      Hello ********* *********, please find attached a copy of an itemized statement we received from ***** **** of El Paso.

      We received the following response from ***** **** of El Paso: This patient/parent was mailed 3 statements before being turned over to collections and has never contacted our office. The $40 is his deductible after his insurance **** TX payment. He or his parent would have received and EOB from the insurance company explaining this.


      If you have any questions, you may contact our office at Collection Resources ###-###-####.

    Collection Resources, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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