Complaints

This profile includes complaints for Robert W Lewis Construction, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Robert W Lewis Construction, Inc.

  2001 E Lohman Ave Ste 110-169 Las Cruces, NM 88001-3167

• 

  Robert W Lewis Construction, Inc.

  675 S. Solano Las Cruces, NM 88001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a new invoice from Robert W L**** construction and the invoice is wrong they added stuff they didn't do I emailed them back and told them the amount owed to them for what they completed was 1,853. this amount already includes the materials and labor. I highlighted the work they completed, the rest was not completed by them. They sent proof to my bank on the despute that they sent me a check but then they sent me an email that stated they cancelled the check. So they never gave me my money bank, I believe this company is trying to do insurance fraud. Im just trying to get the money that they stole from my bank account.

  Business Response

  Date: 07/26/2024

  The allegations made by ******* ******** are by all means false. We have dealt with the customer making false claims also with Square attached are all the documents showing RWL was in the right and Mrs. ******** was not awarded the dispute through Square. Attached are emails between the customer and my self as well as correspondence between Square and my self. Not to mention the letter from Mrs. ********'s husbands bank in which she and her husband came to my office to pick their refund check & hand deliver the letter from **** ******* ****** *****. Stating they concluded their investigation of the ********/******* dispute and found that no billing error occurred. It's unfortunate this customer is going to such extreme measures.

  4/24/24

  To whom it may concern: I am the office manager for Robert W L**** Construction, Julia P******. I am the person who had the most communication with ******* ********. All email correspondence was through her as well as phone calls.  ******* ******** was aware of our 50% deposit to commence work on her project via email. Also speaking with ******* ******** for the first time over the phone March 14th at 9:25 am, verbally going over our requirement of 50% of estimated amount to commence work. ******* agreed with our terms. I then advised ******* if she wanted to pay with a credit card there would be a processing fee. Which again she authorized and was ok with the total amount to be drafted that is when she provided me with her credit card information. A verbal authorization was given to me by ******* ********. Also please refer to attached email uploaded to Signed Sales Slip, specifically reference date Thu, Mar 14, 2024 at 1:34 PM.  This statement is my sole oath.  When both parties came to an agreement over issue with further providing our services. I was back and forth in communication with ******* to come to an agreement on a finalized amount. Which can be referred to in all attached emails and invoices to show our willingness to assist our customer.

  Respectfully, Julia S*********

  Office Manager

  ###-###-####

  ************************* 

  Customer Answer

  Date: 07/30/2024

  Complaint: ********
  
  I am rejecting this response because:The dispute was closed because Robert L**** sent a check of an amount of $2,058.52 owed to us.They also send that to our bank as proof  that they where returning our money. Once we received the check I message Julia to make sure I could deposit the check, Julia informed me that the check had been cancelled. I then contacted my bank and they said they had closed the dispute due to them showing proof of a check sent to us. They advised me about 2 options to apel the dispute or to let Robert know what our bank had told us. Julia and I agreed that it would be easier to get a new check as my refund for process to be faster. I did get paid for the amount that was taken out of my bank but I had to go get the check after communicating back and forth for an agreement.The reason why I said Robert stole money from me was because we never signed a contract, and the amount owed was only 1853$ for the  job that was completed.The money was taken out when  I told Robert L****  we didn't want him  to finish the job . The reason why I didn't want the job to be completed by him was  due to threats  and treating me like an ignorant person for being a women. We have videos and audios as proof of this, which  we showed the police when I made the report for the extra money that was taken from my account. I also have a video as proof for when we asked Robert to cancel the charge the day he did it before we called the cops and his response was "do what ever you have to do I'm not afraid I've done this before." We told him we would only pay for the job done so far. He hang up so we called the cops and made the police report after. This was not professional at all. I would definitely  not recommend this company to anyone. And would like for people to be aware of this company Robert L**** Construction, Inc. By the way the address they have is not even their office address. The correct address is 675 S. Solano Las Cruces New Mexico 88001.  
  
  
  
  Regards,
  
  ******* ********

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 08/16/2024

  I am rejecting this response because: When both parties came to an agreement over issue with not further providing our services. Due to a personal situation with Mr. L**** & the ********'s ultimately that resulted the ********'s/*******  accusing us of stealing their money & call the police to file a report. *******s statement "We have videos and audios as proof of this, which we showed the police when I made the report for the extra money that was taken from my account." We have yet to have law enforcement contact us & There was no extra money taken. I was then solely the one back and forth in communication with ******* to come to an agreement on a finalized amount for the services that were rendered. Which can be referred to in all attached emails and invoices to show our willingness to work with our customer. Yes, the dispute was closed because Robert L**** Construction sent a check of an amount of $2,058.52 owed to us, that is correct we settled with the customer and issued the refund. After learning ******* filed a dispute after my last correspondence with her via email notifying her we had issued the refund. Our account was drafted a total amount of $4385.11. Which was more than what would have needed to be drafted in her dispute with square for the amount that should have been refunded had we not already sent a check for the correct refunded amount due to *******. Which was the reason for canceling the check that would have been a complete refund to the customer of $6443.63. As the office manager of checking our bank account daily and not yet having contact with ******* or Square notifying us of the draft due to her dispute. I was left with canceling the check due to not knowing what the dispute out come would have been at that time. I am the person who had the most communication with ******* ********. All email correspondence as well as phone calls after the situation between Mr. L**** & *******. ******* ******** was completely aware of our 50% deposit to commence work on her project via email. Also speaking with ******* ******** for the first time over the phone March 14th at 9:25 am, verbally going over our requirement of 50% of estimated amount of $8655.81 to commence work. ******* agreed with our terms. I then advised ******* if she wanted to pay with a credit card there would be a processing fee. Which again she authorized and was ok with the total amount to be drafted $4544.31 that is when she provided me with her credit card information. A verbal authorization/a verbal agreement was given by ******* ********. There is also an unformal write agreement by ******* ******** that was emailed March 1st, 2024. stating  "We got a green light to start, thank you  ******* ********."  Please refer to attached email titled Feb. 29th, 2024 thru May 30th, 2024.

  By the way the address they have is not even their office address. The correct address is 675 S. Solano Las Cruces New Mexico 88001.  In reference to our address our mailing is what is listed on all invoices & estimates. 

  I can't help but be sorry for the hard feeling ******* ******** has towards Robert w. L**** construction & Mr. L****. I am thankful ******* and I were able to be consolable together, resulting in both parties fairly awarded compensation for services provided & the well owed refund to ******* ********

  Respectfully,
  Julia S*********
  
  Office Manager/Bookkeeper
  Robert W. L**** Construction, INC.
  E) *************************
  Direct #) ************
  Office) ###-###-####

   

   

  Customer Answer

  Date: 08/29/2024

  Complaint: ********
  
  I am rejecting this response because:
  
  My claim with my bank was closed when they send information about a check sent to me but they canceled said check after sending it. When I received the check I asked Julia if I could cash it she said no because she had canceled it. Robert L**** keeps accusing me of false allegations but fortunately I have all the proof of what I have said in voice recordings, videos,emails, and texts. This information is part of the police report I made case #************. This man needs to apologize and accept that he is a inept person that won't assume his wrong doings. So the only reason why my bank closed the case was because they lied about returning my money with said check. I called my bank and informed them about this and they recommended two things, one was to get a hold of Robert L**** construction and get a new check, and the second choice was to appeal on the dispute and they could take my money back due to the cancellation of the check. At this point I told Julia that the money was no longer in my account and that I believe the best way to fix this issue was to write me a new check. She said she mail this said check but I never received it, to this day it's still in the mail I guess. Because of this I went to the office to pick up the check. Office is not in the location they claim on invoice by the way. Like I said before all he needs to do at this point is apologize for his actions (Robert L****) needs to act his age and man up. If he refuses to apologize for what he did then I will be forced to sue him for defamation of character. This is the last response from my end and I hope Robert L**** next and last response is him apologizing for belittling me and accusing me of false allegations.Julia thank you for being the middle man and getting my check ready after going back and forward for months.
  
  Regards,
  
  ******* ********

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]