Reviews

This profile includes reviews for FirstLight Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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FirstLight Federal Credit Union has 3 locations, listed below.

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  FirstLight Federal Credit Union

  3791 E Lohman Ave Las Cruces, NM 88011-8282

  
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  FirstLight Federal Credit Union

  3105 Del Rey Blvd Las Cruces, NM 88012-7704

  
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  FirstLight Federal Credit Union

  300 E Foster Rd Las Cruces, NM 88005-3211

  

Review Details

• Review fromJoe F

  Date: 10/02/2024

  1 star

  Joe F

  Date: 10/02/2024

  First LIght CU used to be a very friendly and great place to do business. It has now become automated, and in my opinion the people in charge of this automation have no clue what they are doing. If you start with "****" their automated phone service, it will resolve nothing. If you go online the experience is much the same. If you actually go to the physical CU, you then do it virtually as well. If this CU is doing everything virtually, then hire individuals that are actually qualified to do what is necessary. I have been trying to resolve an issue that would take a person about two minutes. On the phone and online, I have been trying for one hour and thirty minutes. At present I have several accounts: Mtg, Money Market, Savings, checking, and two CD's. that is about to change if this ** does not start working for the customers it is supposed to represent.

  FirstLight Federal Credit Union

  Date: 10/04/2024

  Thank you for your feedback, at FirstLight we strive to provide an exceptional member experience. A member of our management team has reached out to address your concern personally. If you have any questions, please contact us at ************.

• Review fromDaniela O

  Date: 06/04/2024

  1 star

  Daniela O

  Date: 06/04/2024

  Firstlight collections department seems to have been trained from GEHTTO aggressive females. and FirstLight seems to embrace this barbaric culture. other banks offer amazing help and humane customer service. as soon as a pay off my loan NEVER will i do business here again or refer friends or family, for what? to get abusive, harassing, degrading calls when you are a good customer and asking for assistance?

  FirstLight Federal Credit Union

  Date: 06/12/2024

  FirstLight has reached out to member to discuss the details outlined in this review and to address her concerns. The member may contact us directly for further assistance.

• Review fromKevin H

  Date: 12/01/2023

  1 star
  Don't get any loan from them, after you pay off your loan they'll report as missing payment. They don't update credit report even after 30 days from report after it's paid off.

• Review fromRose T

  Date: 07/05/2023

  1 star
  We made an appointment through a very professional sounding employee. We show up at 9 am on time, told them we were here and after 10 minutes we were told "please wait here they are getting set up". Well no one was getting set up so knocked on a door and he went to find someone else. He returned and told us they will be coming, 10 minutes later no one was coming and they were letting another customer in front of us. Another guy came out w/an employee and he proceeded to say "we are getting set up". So 20 minutes had passed and we were done. We can take our 50k somewhere else.

• Review fromCassi B

  Date: 03/17/2023

  1 star

  Cassi B

  Date: 03/17/2023

  Consumer beware: Firstlight FCU is now holding peoples payroll checks and will not release all of the money into your account if you dont maintain a minimum balance of the amount of your check.IE: if your check is $2500 and you dont maintain a balance everyday of $2500 they will not give you your full check for a week. Theyd rather you close your account than give you the money youre entitled to. They claim this has always been in their policy they just never enforced it before. This is classist behavior and discriminated against people who have to live paycheck to paycheck.

  FirstLight Federal Credit Union

  Date: 07/06/2023

  We apologize for your experience and the wait times involved. We will be reaching out to you to apologize personally and hope we have the opportunity to provide you exceptional service in the future. We look forward to speaking with you.