4 Customer Reviews
Review from Daniela O
1 star06/04/2024
Firstlight collections department seems to have been trained from GEHTTO aggressive females. and FirstLight seems to embrace this barbaric culture. other banks offer amazing help and humane customer service. as soon as a pay off my loan NEVER will i do business here again or refer friends or family, for what? to get abusive, harassing, degrading calls when you are a good customer and asking for assistance?
FirstLight Federal Credit Union Response
06/12/2024
FirstLight has reached out to member to discuss the details outlined in this review and to address her concerns. The member may contact us directly for further assistance.Review from Kevin H
1 star12/01/2023
Don't get any loan from them, after you pay off your loan they'll report as missing payment. They don't update credit report even after 30 days from report after it's paid off.Review from Rose T
1 star07/05/2023
We made an appointment through a very professional sounding employee. We show up at 9 am on time, told them we were here and after 10 minutes we were told "please wait here they are getting set up". Well no one was getting set up so knocked on a door and he went to find someone else. He returned and told us they will be coming, 10 minutes later no one was coming and they were letting another customer in front of us. Another guy came out w/an employee and he proceeded to say "we are getting set up". So 20 minutes had passed and we were done. We can take our 50k somewhere else.Review from Cassi B
1 star03/17/2023
Consumer beware: Firstlight FCU is now holding peoples payroll checks and will not release all of the money into your account if you dont maintain a minimum balance of the amount of your check.IE: if your check is $2500 and you dont maintain a balance everyday of $2500 they will not give you your full check for a week. Theyd rather you close your account than give you the money youre entitled to. They claim this has always been in their policy they just never enforced it before. This is classist behavior and discriminated against people who have to live paycheck to paycheck.FirstLight Federal Credit Union Response
07/06/2023
We apologize for your experience and the wait times involved. We will be reaching out to you to apologize personally and hope we have the opportunity to provide you exceptional service in the future. We look forward to speaking with you.
Customer Review Rating
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