We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mechanical Contractors

Reveles Mechanical Services

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mechanical Contractors.

Complaints

This profile includes complaints for Reveles Mechanical Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Reveles Mechanical Services has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a quote done to repair roof inside bedroom we settled on sep 27 2024 to start Mr ******* never showed up failed attempts to call me back messages never answered still am awaiting my $500.00 dollars I paid for materials he said he will be giving me back my money as of Oct still no response doesn't answer calls text messages

    • Initial Complaint

      Date:10/24/2022

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 28th myself and ******* ******* (RMS) signed a contract for the installation of a 5 ton gas package unit as well as the installation of duct work. I and my girlfriend have paid RMS a total of $5,400 and up to this point cannot turn the unit on, have a leak in the living room where ******* made a roof penetration for a return duct to the unit. There is no electrical hooked up to the unit and gas has not been installed to the unit either. RMS claims to be a licensed contractor in the state of New Mexico and they are not. The leak has been ongoing for a month. RMS is fully aware of the issue and has done nothing to fix the issue. There has been a breach in the contract that both parties have signed. This is a terrible company and should not be allowed to do this type of work any more.

      Business Response

      Date: 03/29/2023

      Reveles Mechanical Services did agree and sign to a contract with customer for a 5 ton gas package unit, duct work, electrical and gas hook up. The system was installed and duct work done unfortunately we could not finish the electrical and gas hook up because there was payment arrangements made for the remaining $3,260 as per the contract that were not paid. We have an arranged mediation date with **** *** ****** ********** coming up in where we hope both parties can come to a resolution that can ease any inconvenience on both ends. 

      Customer Answer

      Date: 03/31/2023

      Complaint: ********

      I am rejecting this response because:
      ******* Reveles is not a licensed contractor in the state of New Mexico and should not be performing work in the state of New Mexico that requires a contractors license such as the work that was never completed on my house. The leak in my roof was never fixed by his company even though he knew about it for about 6 months. Electrical wires were left lying on the roof that could have sparked a fire or done enumerous amounts of other damages to my house. His gas line was never installed and so i was forced to heat my house with a fire place after I removed gas heaters in my home due to the fact that I was promised the unit would be up and running in a month from when the work was agreed upon. I had to have another company that was licensed in the state of New Mexico remove the unit and replace it with a new one as well as run all the duct work and fix the leak in my roof. RMS is not an option for construction work, they are just another problem. 

      Regards,

      **** *******   
      [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

    Reveles Mechanical Services is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.