Business ProfileforViva Dodge Ram Fiat of Las Cruces

The engine on our 2018 Jeep Wrangler began over heating and we took it to Viva for repairs on January 11. It remains in their shop to this day, February 17. Over this period of time we have attempted to communicate with the service department on updates often times leaving messages with no call back. We then had to drive to the dealership to get updates. During this time we have been given a continuous line of excuses as to the delay in repair. Initially it was there were 7 or 8 vehicles in front of us, then the mechanic identified the problem and they were waiting on our authorization to continue, which had been previously given. Then the parts had to be ordered during which time the delivery trucked crashed and no one in this world was able to access the back of the truck to access the parts, so they had to be reordered. After the parts arrived, their mechanic determined it was another issue and more parts ordered. By this time the bill was $2,300. Then there was another problem the mechanic couldn’t identify. During this time period they were waiting for authorization to continue which was previously given. Most of these waiting periods, we had to drive down and contact them instead of them contacting us. Then the mechanic said he found a small cut in a hose where the hose needed to be replaced to continue the diagnostics. After going through another waiting period for authorization they said parts had to be ordered, and the service department assured us they would keep in communication with us but have not. So we continue to wait. During this process with the service department we have been polite and patient, giving them the benefit of doubt. Even during this time I felt, as I feel now, they have continually lied to us, they are replacing parts that may not need to be replaced to drive the cost up, and now I question the quality of work we’ll get, feeling we’ll get stranded on a remote mountainous area due to their crooked incompetence.