Business ProfileforAffordable Service, Inc.

-May 28th, 2021 -I paid Affordable $1231.41 -Business committed to installing a water heating system, high pressure expansion safety system, upgrade leak protection safety pan, water connection system renovation, and basic code upgrades. -The dispute is over damaged caused during install by the installer. During installation of the water connection system renovation, the installer lit the drywall next to the pipes (side of the garage wall) on fire and it burned through the floor of the standing structure for the hot water heater and heater. The smoke was then sucked into the house through the furnace (AC was running at the time) and filled the whole house with smoke. The installer poured water into the wall to put the flames out. He cut holes in the drywall to make sure all flames were out. -The daughter of the owner contacted us that evening and came over to inspect the damages and offer a resolution. She noted the damage, commented on the house smelling like smoke and took pictures of the damaged areas. She offered to pay for a hotel that night but it was past 10pm and we declined that offer. We discussed with her the next day some plan for fixing the situation. The house still smelled like smoke and our throats were scratchy and raw from still dealing with all the smoke. They offered to clean the ducts out and sent a tech to clean out the ducts (the furnace was not touched, nor the site of the fire). The smell still lingered and I contacted ******* for an independent evaluation (paid by me). They determined that there was smoke damage and required drywall removal, insulation removal and disposal, cleaning the furnace, ducts (again) and filling the house with Ozone and Hydroxyl. I sent this report and our resolution request to the company. She stated that this was not reasonable and demanded access to the property to fix the drywall and for us to pay the balance. I declined. She stated their insurance would contact me. No further contact was made.