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Business Profile

Portable Buildings

Storage Solutions of NM, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Storage Solutions of NM LLC to build a storage shed for me and after paying then they communicated for a month then ghosted me. I paid $9880.00 up front and they now will not communicate with me. Last time I communicated with them they stated “sue me” which I am going to do

    Business Response

    Date: 10/20/2023

    Hello ** ******, I understand your frustration with this process. Due to your property being in a flood zone the zoning department had to get the flood engineer involved, the engineer contacted us but also let us know that it would be his last day working with the county. So therefore what he was required was no longer valid. The county just recently subcontracted the an engineering company to fill in. They were in the process of reviewing it as of 10/18/23. We have been constantly calling the county to get updates but unfortunately they were unable to provide me any details regarding the flood zone requirements. I have never received a call or text from you prior to 10/19/23 regarding your concerns. We have been ready to start this project but as the county can't approve it without the flood engineers approval we have had to wait. We have all of our crews scheduled as soon as it gets approved. 

    Customer Answer

    Date: 10/23/2023

    Complaint: ********

    I am rejecting this response because:

     The point of contact we were given was Miguel, your son. He was it first point of contact, he was who we were in communication with and he ghosted us on 9/28. That is when I contacted ****** and he was belligerent from the get go. If you are true to your word I will need a copy of your insurance to proceed. I contacted Sandoval County Sheriffs department and Deputy Reyes who contacted you spoke with permitting and he was told you were given a method to get the permit but you refused that method. ******* also stated if I cancel the contract he would sue me for breach of contract. I feel the contract has already been breached by *******. I will wait 3 months then I will seek council since you have a method of getting the permit yet you will not go that route. I will also need the proof of insurance to proceed. 


    Regards,

    ****** ******

     
    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Storage Solutions of NM, LLC is NOT a BBB Accredited Business.

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